An opinion piece via EGMR in which the author explains how the PSN hack back in 2011 was a turning point for Sony's PS3 story.
Quote: "Still, I can’t help but think that LulzSec did a massive service to consumers — as always, one might say — when they hacked into Sony’s PlayStation Network and took it down, and then did it again. That was the wake-up call that Sony needed. That was the slap or cold water or moving train to the face that Sony required in order to wake up and realise that their supporters deserve their respect and their love.
And since then you have to admit, even if it’s not really love but just looking out for themselves, even if we have to pay for some of it, and even if you’re an X-bot, that Sony has been giving back to gaming. "