Broken Xbox One Controller Leads to Questionable Customer Service

Upon opening the box, he wrote in his blog, he found what you see in the picture above — a controller missing both rear side panels. Patience says he immediately contacted Amazon, only to find out that they couldn’t replace his Day One controller, simply because they didn’t have any replacements to send. The retailer did offer him a small refund, and encouraged him to follow up with Microsoft support. That’s where things got weird.

[Excalibur]

I'm not defending or condemning Microsoft here but in this day and age of Facebook, Twitter, Reddit,N4G and any other blogger/forum site literately 1000's upon 1000's of potential consumers see how you treat your current customers, good or bad, I don't understand why they would risk losing future sales over a $50.00 (our cost) controller, especially when it was shipped to this guy this way.

It amazes me that customer service (everywhere) hasn't step up their game 10 fold.
Make it right without any fuss or tons of people will know about it.

[thorstein]

You are correct. How hard would it be for MS to have a live chat set up so they could see the controller as it was shipped to him. Then they could deal with it.

On the other hand, he should have bought a PS4. ;-D

[Pogmathoin]

Thorstein, he probably preferred what X1 has to offer over what PS4 has. Freedom of choice is great, even certain people here condemn you for wanting something else. Then they call MS evil?? Funny world.....

[ZombieKiller]

This is why I despise MS. Why I won't buy another one of their consoles ever again and this, in it's finest form, is my whole issue on them entering the games industry. They try to capitolize on EVERYTHING so new gamers entering the scene think it's the norm....just look at the $50 a year payment for XBL! Now it IS the norm, but might not have started if not for MS. They crap on their customers. I would have returned the console for a PS4 after the first objection from the customer service.
My PS4 crashed on me already...the ethernet port stopped working... and in about a weeks time, I had a new one from Sony and spent NOTHING. OK, maybe the gas to get to the FedEx store BUT THAT IS IT!
They were incredible about it, apologized sent me a shipping label, overnight box, AND expedited the order. This is why I will forever be a Sony gamer.

[Jessika_S]

No one is going to send you a replacement without receiving the thing your trying to replace in the first place. I understand that it shouldn't have happened in the first place but it did and he got valid response he has 3 kids so he is going to need more the one controller.

[hulk_bash1987]

It's always disheartening to hear when something like this happens. Especially when he purchased it to enjoy with his children for the holidays. This situation was handled very poorly on MS end. And as a consumer, I would feel this way no matter what company it was.

[truefan1]

Of course this article had to be written, there was a legitimate article about the problems with the ds4. No way can there be negative ps4 news on this site.

[ZombieKiller]

@truefan: I'm quite a fanboy and stated that my PS4 busted. That's negative.

Secondly, did you ever stop to think WHY Sony fans act the way they do? We, as gamers, are treated with respect from our company. Which is why it's my company of choice in the first place. Maybe if MS treated me like a gamer instead of a dollar sign, I would chose them. I'm sorry but there is nothing nice I can say about Microsoft and I've had all of their consoles except the Xbox One. My hatred for the company only stems from the treatment I have received and have seen others go through with Microsoft. So no, I can't say anything good about them at this point.

[Utalkin2me]

@Pogmathoin

Whats funny is you fail to comment on article at hand. Instead you felt the need to try to defend/justify a mild jab. Funny World indeed....

[ITPython]

@whatup3 - Guess you've never had to return something at Amazon. They immediately ship out a replacement item and give you a month to send the broken item back with a printable shipping label (provided by Amazon for free of course).

If they don't receive the item in question after a month, then you are charged for the extra item they sent.

There is absolutely no reason MS couldn't do something similar. And from what I have found, it's pretty much the standard practice with good companies to send out a replacements without requiring that they receive the item first.

Heck, even if you have to flat out return an item for a full refund, Amazon instantly gives you the refund as soon as the package is scanned by the parcel service that it is shipped with.

Guess the lesson here is, Amazon customer service is second to none. And MS's customer service is second to being none.

[dsswoosh]

Sony is an evil money grabbing corporate and you are it's drone.

How do you feel about that?

[dantesparda]

I see dsswoosh'es feelings were hurt. Its ok, little guy, its only a video game system. And serious guy, stop trolling, all you do is troll.

But on topic. Lets not act like Sony's customer service is any better, they have almost the same exact policies as each other. And in my experience dealing with both (Sony and MS, one for 4 of my 360s red ring of deathing and my DS4's analog sticks rubber wearing off after only 7 days), i can honestly say that i like MS's customer service better than Sony's.

[air1]

The problem was that he wanted it before xmas though.. I would understand if ms flat out said no but they didnt. they couldnt send it out on time and told him to buy another till it gets there then bring it back for a refund and offerd him live for 2 months.

Walmart is going to send that controller back to ms and get credit for it anyway.. lmfao the guy went to a lawyer about it some ppl demand and expect too much, I wish this was a perfect world too but realistically its not..

[iiorestesii]

Lol @Pgmathoin It aint that deep bro. I think instead of trying to condemn, thorstein was just trying to tell a joke man. Take a valium or something. Evil lol.

[Charybdis]

MS would not ship out a replacement until they received Patience’s faulty one. Is this not what every company does in order to prevent fraud, otherwise everybody would be claiming defect controllers without returning their old ones.

Feel sorry that he received a controller with a production fault, the guy putting the back on the controller had one thing to do but apparently didn't. But apparently if you go on twitter it becomes news.

Remember always try be nice and civil to the guys on the other side of the phone (not their fault if you received something broken) when having hardware problems makes it more likely to get resolved and maybe get something for the trouble.

[Double_O_Revan]

Thus is true. However, Microsoft was shipping out replacement Xbox Ones to those that had broken ones WITHOUT first receiving the broken systems. So why wouldn't they be able to send a simple controller.

Then they told him to dish out for another controller, then lie so he could return it. Lol.

[ITPython]

Amazon does this all the time, if an item is broken, they send out a new one immediately (usually next-day or 2-day delivery) and give you a certain time period to return the broken item (no additional shipping costs to you either).

This is the golden standard of a company with superb customer service.

[nachokingp]

@azshorty, Because they probably don't have an abundance of Day One controllers laying around for replacements. My guess is they have fully packaged consoles ready to go, but the Day One run was limited. My bet is they were going to just fix his existing Day One controller.

And frankly, the customer was being a douche. He stated he has three kids, and he expected them to all play with one controller? He would need at least one more anyway, so why not buy one (or two) more so all your kids can play games together and then ship the Day One controller back for replacement? I mean, it’s just common sense. What kind of @$$hole spends $500 on a Day One console and then tells his kids he doesn't want to spend $50 so they can play together?

[dantesparda]

I can attest to Amazon's service. They have one of the best of, if not the best service in the industry, PERIOD! Whereas Sony has one of the worst I've ever dealt with (sorry Sony fanboys).

@nacho

That's some terrible fanboy logic you got there. Just cuz the guy has 3 kids doesnt mean he needs more than 1 controller. Maybe he doesnt want to spend anymore or cant afford to

[Deividas]

I feel like a lot of people are missing the point of the article...its not what he wanted...its what MS Customer Service told him to do...They TOLD HIM TO LIE to the Business that he would buy the temp controller from so he would be able to return it and get his money back...

Not saying his expectations were realistic but MS should never encourage someone to "just say it didint work so he can get his money back" and lie to another company. Thats just messed up, they should know better.

[air1]

No I get the point... the guy wanted ms to send him another controller before sending his back not realising that the ppl that had broken consoles didnt have to send back their console first because ms was holding like 600 ftom their acc. Incase ms didnt get the condole..

Omg so I guess the guy is going to hell now.. jesus christ! Its ms product! The company he buys it ftom will send ot back to ms and ms woll ctedot them
.

[OC_MurphysLaw]

@Deividas I agree that the advice given was HORRIBLE.. but do you really think MS would have a policy in place to their CSR's to tell consumers to "lie" to a retailer? Ofcourse they don't, that policy would land them in a major lawsuit faster than you can close a browswer window. No I think this is a case of a CSR who thinks he is a bit savy and knows how to get around the system for a potential angry customer. I have had many occassions with CSR's from many companies that have "suggested" non-protocol options for me to try if I want. Some are smart, some where horrible ideas and I was laughing at the notion the person thought I would even try it.

I think this is much more a story about how Customer Service Reps can become a bit too "creative" with their own personal solutions instead of staying in the company doctrine.

[ITPython]

Exactly, this shows MS's true colors and how much of a dishonest company they are.

It's kind of like the Obama administration, you just have to assume everything they say is a lie. Or better yet, imagine the opposite of what they are saying and you get the real truth.

[ramiuk1]

when i have an issue with a company,twitter or facebook is by far the best way to get attention and get problem resolved as its all in the public eye .

my ps4 harddrive has a fault,my console rebboted a couple of times,beeping and doing storage checks,did reinstates and still had issue.
I rang sony last night and they was sorry they couldnt get me a brand new console any earlier than monday(which is next working day as dont deliver sat).

i went straight to twitter in praise for them as i think less people share praise compared to angry folk .

[liquidhalos]

I feel quite bad for this guy, We all know the excitement of unboxing a new awesome gadget. But not many of us can say we've experienced that type of disappointment. I hope it all gets sorted for him and he can go back to enjoying his games

[DC777]

Now days it's the customer is always WRONG every time. You get treated like you are trying to pull some type of scam every time you have to return something. The fact that you can't return these to stores (which started some years back...first I heard of it was ps2 release that's when the rip off "insurance" started) is total bullshit to begin with.

[MetaReapre]

Just from my point of view, ever since the Xb1 reveal M$ as been very shady with their practices and I have hated it every step of the way... I do not wish to support a company like that and is the reason why I'm going to buy an xb1 used (can you do that with M$'s policies?) Or wait til a nice price drop happens on the xb1.

[bessy67]

Of course they don't send you a new controller until they receive the broken one. They don't want a bunch of people scamming a free controller out of them. Why is this news?

[OC_MurphysLaw]

Because its spun into a negative story that generates site traffic and gets the story lots of views on N4G all in the same breath.

[lifeisgamesok]

Because there can't be too much positive Microsoft news on this site

Great sales in December
Titanfall being enjoyed

Someone had to make a negative

So MS should just believe every hardware defect and send everyone free things without proof smh

[gman_moose]

It's not rocket science... you get the customer's credit card number, and charge it if the broken controller doesn't come back, or there's funny business involved. It's called customer service.... perhaps if you weren't bent over for them, you would realize it?

[snookiegamer]

Now for some light Rap music (Fresh Prince/Will Smith Style) :)

'Maria's on a mission, you better just listen, Kinect don't listen, customer services won't listen..... my disc drive stuck, seen some leaking white stuff...my Xbox One drive is sounding kinda rough, my controllers up the creek, Kinect don't understand my speech'

Loool I jest, I jest ...don't shoot!!

But damn Maria babe, you ain't letting MS get way with shizzle!

Daaaayum loool ;)

[GentlemenRUs]

Oh dear... That Foxxcon are a bunch of asshats...

[mwjw696]

MS is not using Foxxcon this time around. The majority of the console was manufactured in South Korea if I remember right.

I think all the negative press about Foxxcon pushed them away. Sony still uses them though.

[Rocky5]

Guy seems a bit of a dick to be honest, they offered him compensation & he refused it twice oO

He doesn't use Live? Then why the hell has he bought an Xbox One? Most of its features are behind the live wall.

Seems like a tit that broke his control & wanted a new one ASAP, when told that wouldn't be possible he flung his dummie out his pram & had a hisyfit.

I guess its also comes down to how you speak to people to, he sounds like a tool, the way he goes on & no doubt he was talking down to the staff or not listening to them.
This is my opinion, were all entitled to them.

[liquidhalos]

Why should he have to accept free live when he himself says he barely uses it? To me it looks like all he wants is an apology and his shipping costs back. Thats fair enough isnt it?

[nohopeinc]

He doesn't have to accept free live he can not use it if he wants. Maybe getting a replacement is all they technically owe him so he should be happy that they will do that. Everybody wants something for nothing. For "my troubles" cause being on the phone kills me.

TLDR He should be thankful they offered compensation because they don't owe him any.

[liquidhalos]

@nohopeinc

I disagree, providing the facts are true as stated in the article its not his fault the pad was broken. Therefore why should he have to pay an extra £10 shipping costs in order to get the product he purchased in the condition it was advertised at? Its not his fault, he shouldnt have had to pay the shipping costs. MS should reimburse him for the extra expenses he incurred getting a manufacturing problem sorted out. Thats only fair

[Rocky5]

@liquidhalos

We have to remember, there is no proof bar this persons saying it was broken when he got it.

Also he got reimbursed by amazon for the price of a controler, so he got free money & still he wanted more for free, greedy git.

He's a chancer & MS didn't fall for it, good on them, people like this make it harder for the rest of use people that do actually have issues. We don't need people scamming companies, for a quick buck.

[liquidhalos]

@Rocky5

I think it says a lot about someone's character when they assume people are liars by default.

You just called this guy a liar and thief and you've never even met him. Think logically about this. Ms has replaced the control, they had his to inspect before a replacement was sent out, they can clearly tell the difference between broken and not finished being built yet. This is obviously an unfortunate manufacturing error, when things are mass produced in the millions it's bound to happen, regardless of the company.

When something like this happens to you, and I sincerely hope it does, I hope you are met with the same level of compassion and rudeness that you harbour for others.

[MRHARDON]

If he got his money back for the controller, then he can spend 10 dollars on shipping without complaining.

Since technically he only spent 10 dollars for a controller, which is good.

[Utalkin2me]

@Rocky5

So just like a narrow minded person you automatically assume he was trying to scam a company over a 50 dollar controller? Here is free 2 months of live we technically don't have to pay for, are you serious dude? Calling people dummy which you spelled wrong "dummie", irony i know. Then call him a tool, how childish. You have 3 bubbles for a reason and it is not your opinion, thats for sure.

[Chuuzuu]

I could be completely wrong here, but...did anyone else take a good look at the picture? It's not a high resolution picture, but that Kinect looks pretty dusty and used to have just came out of the box. The controller itself looks like it's been handled a bit if you look closely at it. If you ask me, this guy drops his controller, busted it, and is trying to get a free replacement. He puts everything back in the box like it was just opened except he doesn't clean it up. The manual for Forza 5 looks a little used too, look at the paper. Anyone else notice this?

[H0RSE]

Just seems like another one of those "shit happens" events. It happens with all companies. It isn't like this is how MS treats all cases. Just read one of the comments on the article:

--

"my Day One Kinect stopped working about 4 hours after use. Went on their support Twitter and they just advised me to RMA it since Amazon would probably not have anymore in stock to return it.

RMA’d it and got my replacement in 3 days. Used my own box and their prepaid label.

I even got a 3 month XBL card for the inconvenience."

--

I've had friends deal with MS for replacements/repairs of their xbox products, and it's almost always smooth sailing.

[DarthJay]

No one ever wants to hear about the good stuff. The good stuff is boring. An interesting blow up? 539834i22904 comments inbound. Just the way of the world...

[PFFT]

Im still waiting for them to send me back my console. I sent mine on Monday, they received it on Wednesday. And so far no word from them. Just hope they do a good job in repairing it cause i wouldnt want for this shit to happen again.

[gamingisnotacrime]

all in all, good customer service matters. My PS4 is getting replaced due to eject disc issues. The process was super easy to get the replacement service

[Codewow]

We're blaming Microsoft for an individuals response... I'm 100% sure Microsoft's scripted response is not what this guy/girl said...

I'm a self-proclaimed MS fanboy, I can admit that, but honestly.. I wouldn't blame any company for what one person does.. Especially a person that needs to deal with people who have no patience or lose their temper easily..

[Duke19]

If I opened a box and saw the product was destroyed, I'd be back at the store that day to return it. Not blog about my experience and then demand M$ give me a free controller.

[moujahed]

He ordered it from Amazon... called them and they could not return it right away but gave him a small refund (controller price). Then he contacted Microsoft and felt as though they did not meet his demand so he posted it online... Did you even read the damn story?

[Duke19]

Yeah, and honestly have no idea why he didn't just take the refund from amazon to get a new controller in a different box store that day.

Everyone just demands instant gratification on everything nowadays, and I think its ridiculous. M$ didn't want to ship him a free controller, and I think that's perfectly understandable. If I wanted to go destroy my ps4 controller right now, I wouldn't expect Sony to ship me a new one tomorrow.

[moujahed]

True, that's why no matter how much I dislike Microsoft I can't even hate on them for treating this guy this way. He's just a pompus prick.

[ELpork]

The unfortunate part of working retail, or I guess any customer service, is that something like this happening is SO UNBELIEVABLY RARE that any retailer or company would look at it as shady. Granted he's only asking for a replacement, which is a clear sign that it's not a scam.

The 6 plus years I put in to gamestop, I've only seen this happen.... like twice maybe. And the real shitty thing, is that all the retailer can really do is send them to the company (Nintendo or Microsoft or Sony), and all they really do is tell people to go to the retailer.

[Mister_Dawg]

Sucks if true. However all my dealings with MS have been first class. They have always bent over backwards to help me out.
I remember when my launch 360 went belly-up. I gave them a call. My 360 was picked up 2 days later. I had a replacement within a week. A better, much quieter model too.

[UltraAtomic]

really what's wrong?? ms didn't do nothing wrong. the guy wants the dame controller quick, and it was during xmas, and he wants it on xmas day. thats almost impossible they still were going to fix his controller. the guy from amazon all already gave him his money back so he got a free controller anyways with 2 months of free gold wtf is the problem??

[SpideySpeakz]

Should have bought a PS4

[nohopeinc]

How is this worth writing about? Why is this guy such a baby about it. What business minded person wants to send out replacements before receiving payment or initial replacement? This sucks and everything but just buy a new one or don't play. Buy a new one and put the broken one in the box and take it back still not out your money. Or just QQ on the net about it.

[liquidhalos]

He wants a replacement because he paid good money for something that turned out to be broken, Ms also made that rush out a replacement for Christmas promise. As a consumer you have what are called statutory rights. I'm willing to bet that if you bought something broken, (especially around Christmas when your children are involved) you would want it replaced too

[nohopeinc]

Yes I would get a refund. Not alert the press to my petty situation. So he basically has to put up a deposit for the replacement controller, that is not a big deal. It makes complete sense to ask for that if you're offering a refund.

[MatrixxGT]

Someone won't have a job in the morning.

[Tornadobounce]

He smashed it playing cod ghosts.

[Spartan119]

Both times ive had to deal with Xbox support has been nothing short of perfect. Resolved my issues and returned my console at no cost to me. Some people just get unlucky I guess

[kewlkat007]

Lol it's a controller. .anything more interesting in the gaming world happened today..

[Crypt0117]

Nope it's the daily, "Let's Sh*t on MS" thread. MS has great customer service. Some people just can't be reasonable. Sure it sucks, but stuff happens, MS was going to resolve the issue, just not on the time frame of the customer wanted.

[Ipunchbabiesforfun]

You guys are kidding me right? They sent him a half built controller...one that probably costs them about $15 to manufacture. If Microsoft had good customer service, they would have expedited him one and apologized, that's good CS.

Good CS is not "Well, ship it out to us and pay for the shipping too, and while you're at it just buy a new controller so you're not stuck without being able to play and just save your receipt and return it and say it's faulty"

I have nothing against Microsoft and I can see how awful of a resolution this is.

[RosweeSon]

I thought this was general knowledge regarding Microsoft not news their customer service has been poor for years, this is what happens when the majority of your calls centres are in Indian or Manila, sure they speak better English than I can speak Indian but oh my lord they are absolutely useless, don't listen to a word you say and you just go round and round in circles no thank you Microsoft.
Not only that after sending them a faulty Xbox 360 ( disc drive stopped reading anything) to then get the console back a week later to then within 5 days get red ring of death, granted this was in the earlier days of the 360 but after all the endless hassling and kicking off as that was the only way to get through to anyone their or so it seemed, think I'll pass for a year or so Microsoft need to step their game up big time in every single aspect.

[RosweeSon]

If Microsoft is good at customer service I'd hate to see a company who has bad customer service, just shows some people will take any old sh1te, it's not about just dumping on Xbox although I'm sure there a people who have nothing better to do but it's just a general fact at the moment, just like ps3 wasn't up to scratch at the start, ps4 have corrected all their wrongs and so far so good, wii U on the side is great but I have no interest in getting into Microsoft again at the moment, at least the consoles seem to working but after having 3 or 4 official repairs and having to do nothing but hassle them to get anywhere i know from experience their customer service is poor, ask them anything off their script and they go to poo.
I'll play anything as long as it's good Next isn't awful just not even worthwhile at the moment but then that's what updates are for and price cuts when they realise it's going downhill fast... I'll wait besides all the launch games will be half price if they are even worth playing at all, can't see it myself dead rising will come to ps4 in some form or another ( wow) and as for forza 5 and killer instinct, halo when it comes out I'm really glad I've not invested in Microsoft just all their tried and tested games... Meh!

[RosweeSon]

And just for the record games for gold should be renamed Trash for Cash. Piss poor!

[strigoi814]

they spend multi million for this controller right? guess they run out of budget on this one

[Funky Town_TX]

I have had nothing but good service fron both Sony and M$.

[Ipunchbabiesforfun]

Good advice Microsoft!! I'm glad you don't condemn dishonesty. Makes me feel much better about the THREE Xbox 360's I bought (after my launch day broke) that I dismantled, took out the metal housing with working components and replaced it with my broken one and returned it to the store.

[tiremfej]

Can't have a day without a few negative X1 articles...3 mil + sold. Come on N4G you can lie better than this? Any person that has any faith in "news" and integrity would not trust random websites and blogs...but hey...who am I kidding? One of the major contributors here does so it must make it true! Censorship and disinformation at its best! Long live N4G!

[nachokingp]

The customer was being a douche. He stated he has three kids, and he expected them to all play with one controller? He would need at least one more anyway, so why not buy one (or two) more so all your kids can play games together and then ship the Day One controller back for replacement? I mean, it’s just common sense.

[Bonerboy]

Questionable Customer Service? I don't believe it. I bet they (customer service reps)just have their little, and I mean short, list of offers to quell the grumbling masses and thats all they can really do. meh! next please.

[TheSaint]

It amazes me that anyone expects better from MS, they have a track record of terrible customer service.

Once they have your money, no more fucks are given.

[SuMtOnE]

i don't know though. looked at the Kinect and the Forza. seem like its been played and one of the 3 kids drop the controller and now its broken so he put everything back to the way it was and took a picture of it.

[5eriously]

To all the idiot's defending the M$ policy! I just wonder what your real action would have been if Your $500 Christmas present arrived faulty or broken. Most of you would have just taken it up the ass and bought a new controller? Tell me another story. No wonder M$ managed to get away with their RROD scam, people are so freaking gullible it's not even true.

Also consider that many people buy consoles even when they are cash strained, maybe he saved since Feb to be able to afford one, who knows. Having to support 3 kids is not easy.. Now YOU idiots want him to fork out for another controller and pay the costs for postage for a problem that M$ are first and foremost responsible for?

I just cannot fathom the depths some people will stoop down to to defend a corporate giant like M$.

The RROD saga are all I ever had to witness to never trust M$ again and you idiots know what? The PS4 sales and popularity are the payback M$ deserved for their arrogance and deceit!

[SynestheticRoar]

He chose that VCR looking system. Now he has to grab his ankles, and take it.

[gigoran]

Hahaha always good to see the questionable actions of Microsoft exposed for the fanboys to go all defensive over. Seeing them agitated is the best part.

[ion53]

Every time Xbox said 'PS' I think it was a hint to get a PS4

[Sm00thNinja]

One bad customer service article and now Microsoft has terrible customer service!! Lol!!! My experiences with them have been excellent. I've had bad Sony customer service maybe I should write an article about it and slander their good name? Is there another site similar to N4G but not so biased and ridiculous? Funny thing is 90% of you have neither a PS4 or an Xbone! Lol that part is truly hilarious

[Garethvk]

While I agree the service was horrible and I had to deal with them over the original Xbox 360 and the RROD. It was so bad I sent the console back and got a Wii instead with the money. That being said we had a staffer who had an issue with his Day one PS 4. Mine worked great, his did not. He had issues getting ahold of tech support and the next day he had to go to a Sony locale where he was given a new unit promptly. The customer is in the U.K. so they had to deal with some issues that people in the U.S. might not have had to deal with such as not having a Microsoft store or so on the area. They should have at the least paid for his shipping. I agree he should have had to send the unit back first as that is standadard, but seeing how it was Xmas they could have paid for his shipping, overnighted a control back, or given him an option to exchange it locally.

[Crypt0117]

And another thing. People put these controllers together and I'm sure they inspect them before they leave the factory. Either 2 people dropped the ball or this gentleman faked this issue. And if he didn't then blame the factory that allowed this to happen. This was one controller.

How many PS4 controllers are failing or falling apart? A lot more than X1 controllers. And worse it primarily from shoddy design or materials.

How many PS4 controllers let you tun of the flashlight to save battery life? None and Sony said they will never change that. What kind of company does that? One that doesn't give a frogs arse about you.

So play your console of choice and stop freaking be so negative about everything.