Patricia Hernandez of Kotaku writes: Usually, if you buy software online, you’re kind of stuck with it. But today, EA has set a new policy for games on Origin: you can return game downloads for full refunds within 24 hours of the first time you launch the game, within seven days from when you purchase it, or within the first seven days after the game’s release if you pre-ordered. Whichever happens first.
Here’s the catch: it’s for EA-published games only as of right now. Here’s how you’d go about requesting a refund:
Just visit your order history and click the “request a refund” link next to your recent purchase, answer a few quick questions, and we’ll take it from there.
Steam also offers refund. It's just not a common practice. But they do, in certain cases.