Hacking woes on Diablo 3 have plagued a friend of ours. It isn't so much how he was hacked, though. It is the fact that Blizzard's customer service has done nothing to help him after giving him a time table for a fix. His personal account of the issue reveals some iffy customer service.
We have added an update as the person talked about in the article was able to get through to customer service just an hour ago.