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220°

Steam Now Allowing Refunds For Games That You've Played Under 2 Hours Within 14 Days of Purchase

Steam just changed its refund policy. If you buy a game on the Steam store, you have 14 days to decide if you want to get a refund for it, whatever the reason may be, but keep in mind that you'd also shouldn't exceed two hours of play time to be eligible for a refund.

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Community3243d ago
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FreakOrama3243d ago
chrish19903243d ago

Sony, Microsoft and Nintendo - take note, this is how you treat your customers.

FreakOrama3243d ago

Sure. But keep in mind that Steam wouldn't have done this if not for some consumer-rights people in the EU have pressured Valve to do this.

T9003243d ago

Either way its good for the gamers. The same pressure should be applied on console companies too.

Gwiz3243d ago

Not just that,there has been a court ruling about
digital distribution being the same as physical when it comes to licensing (ergo those saying there's a difference between physical used and digital content being USED via a license are here by wronged lol,it's the same thing by LICENSE).

Still i prefer the physical aspect as well,and to me GOG is a better solution.

Erik73573243d ago (Edited 3243d ago )

Honestly, Steam does a shitty job with customer service.
At-least you can actually get a hold of people at Sony and Microsoft. Plus there are other gaming websites that allow you to get a refund if you want one for the games you buy from them on pc way before this.

V0LT3243d ago (Edited 3243d ago )

Yep

Anthotis3243d ago

This is a step in the right direction, but they should increase the the time from two hours.

Testfire3243d ago

So people can scam the system and beat games and get refunds? I don't see that happening.

Braid3243d ago

Two hours is actually a good amount of time to grasp the idea of the game. Besides, games like Call of Duty (SP section) can be beat in 6 hours, so I don't see them letting you play almost half of the game before you decide if you want to keep it or not. People would abuse the hell out of that system.

Peace_Love_and_FPS3243d ago

Agreed, AoM worked for 14 hours then stopped. Whatever though, got it for 12.99

freshslicepizza3243d ago

two hours is plenty of time to know if the game runs or not on your computer and if it's a game you thought it was. this isn't about allowing people to abuse the system.

now try doing this on the nintendo store, the xbox store or the playstation store.

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xer03243d ago

I have to agree!

Games i wish i never bought on day 1 include:

Need for speed: Rivals
Watchdogs
Assassins Creed Unity

DragoonsScaleLegends3243d ago (Edited 3243d ago )

My regret list includes:

Watch Dogs
LittleBigPlanet 3
WWE 2K15
The Amazing Spider-Man 2

There are a few more but they aren't really regrets, more of disappointing performance/framerate.

But I still consider that Spider-Man game the worst triple a trash on PS4. PS2 graphics but with horrible........... OK everything you can imagine being bad in a game is bad in this one. There is only a single positive and that's Stan Lee is in it.

Pre-orders in 2014 was hell and really showed these big game companies don't care about quality control anymore.

Summons753243d ago

Because this one thing makes up for all the crap steam puts us through...

Though this is a good move for digital distro in general and everyone needs to adopt

freshslicepizza3243d ago

what crap? be specific and not just some random comment to generate attention.

3-4-53243d ago

Really?

I have like 10 of those.

Too bad the 14 days has passed.

Go to know the feature is there though.

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mkis0073243d ago

Played hatred for an hour...got it out of my system, then got it out of my system :O

mixelon3243d ago

LOL! I hadn't thought of that. Unfortunate timing for that particular game. XD

madmonkey013243d ago

i have about 50 games i have bought over the years on steam sales and never even installed them.

MadLad3243d ago

Pretty sure most anyone who has installed steam is part of this club.

solar3243d ago

so many games on Steam i still havent played...

FlyingFoxy3243d ago

That's actually great. I can now demo games and if i hate them just get a refund. Wish i could get rid of Dead Island, it's certainly no L4D or KF2 standards.. ugh.

MadLad3243d ago (Edited 3243d ago )

While I think that any game should come with a demo (I loved the way that OnLive let you do just that), that's not how this service is going to work.

If they see mass refunds on your account, they will disable this element of the service to you.

LackTrue4K3243d ago (Edited 3243d ago )

Wait wait wait. Soooo, you must beat the game within 2 hours to get your refund???
So, it's not like a free demo??
You pay first, before you can even download.

"which, is was what came to mind first"

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70°

Why Are Steam's Recommendations Dogpoop?

Blindfolding myself and clicking a Steam page at random would serve me better recommendations than Steam’s algorithm

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UltimateOwnage9d ago

Hmm, not sure I agree with that. The recommendations I get are usually pretty good, but then again I have pretty large library of games on Steam and hundreds of them in my wish list, along with lots of curators I follow for it to build recommendations off of. On occasion it will throw me a random FIFA game or something I've never bought or shown interest in, but mostly its decent IMO.

80°

5 Best Metroidvania Games on Steam (March 2024)

Dive into the best Metroidvania games on Steam, from hidden gems to top-rated classics, and embark on unforgettable adventures!

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jznrpg19d ago

Skul is a metroidvania ? It’s on PS+ soon I’ll check it out. If it’s good I’ll buy a copy physically if they have one

Nacho_Z19d ago

If Pseudoregalia is one of the best I'd hate to see what the worst look like.

330°

Dragon’s Dogma 2 releases to mixed user reviews, as microtransactions criticised

Players can pay to edit their character, resurrect the dead and other actions.

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Community27d ago
AdonisIsBeast27d ago

Who cares as long as it’s optional

phoenixwing27d ago

paying to edit your character is kind of crap as far as microtransactions go

Xristo27d ago (Edited 27d ago )

I hate any/all MTX in a paid game (especially a full-price game)... but know that you can spend in-game currency (RC), which you get from killing mobs, to completely remake your character.

phoenixwing27d ago

@xRisto how much did it change the gameplay though? Changing your character would have probably not cost any rc if they weren't hellbent on getting money by making it inconvenient

koga8827d ago

You can literally edit your character using in-game gold, dropped from monsters or obtained from selling items, as soon as you reach the first main town. You can even use Rift Crystals obtained from other people using your pawn or dropped from monsters to change your entire character or Pawn. It's paying to avoid doing something that is literally in the game.

PRIMORDUS27d ago

They are lucky there using Denuvo or their game and all future DLC etc. would be for free. 🤣

phoenixwing27d ago

@koga you completely missed the point i was making but go ahead and act like i'm being the wrong one

lucian22926d ago

you can pay ingame currency though; why are ya so derp

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Crows9027d ago (Edited 27d ago )

Capcom cares quite a bit....hence why it was kept from reviewers and initial impressions.

As far as optional...yeah...ALL mtx are optional. That's not the problem. The miss the mark entirely.

Heck buying the game is "optional" too.

The fact that they were hiding this is scummy as hell. I was going to buy this day 1 or day 3. Now I'm reconsidering the purchase entirely because as the reviews point out...there are certain design decisions which have not changed but funnily enough seem to be remedied by these mtx...

In other words they may have left certain features in the game in order to monetize them. So the mtx affected the development of the game in a negative way.

garos8227d ago

I'm certainly not buying it anymore. It has affected at least one sale from me. I'll pick it up second hand

peppeaccardo27d ago

Very close to buy the game at a discounted price but not anymore.
Bad business practice and hence they do not get my support/money !

warriorcase26d ago

It wasn't kept fromreviewers s though. Twitter reviewers are saying there was mention of mtx's in the reviewers guide

-Foxtrot27d ago (Edited 27d ago )

STOP. USING. THAT. SHITTY. EXCUSE

God damn man

Look how DLC changed after Oblivions horse armour, within 10 years most developers took the absolute p***. What was said then aswell? “It’s only optional who cares?” Now look where we all are.

There’s no half measures with these things, when will people realise this.

jwillj2k427d ago (Edited 27d ago )

Oh it’s gonna get worse. Ng+ locked behind mtx, “cool downs” preventing you from playing for more than 3 hours at a time unless u pay the mtx for unlimited access, main campaign bosses, in-game music, certain dialog, difficulty modes, certain npc interactions, all locked behind mtx, etc.. etc. gonna end up being like the NBA 2k games eventually paying for cross overs and shit… They gon get mid-evil on our asses.

OMGitzThatGuy27d ago

I can guarantee most of the items you can buy with mtx and ingame currency wouldn’t exist in ANY paid form if the main goal wasn't monetization. If the goal is to give idiots who are willing to pay for basic game features as mtx a way to do things faster then the only ones the mtx hurt are the non paying players as you are now locking features behind a grind that you chose to put in the game that you are essentially admitting to creating some type of time sink. I have never heard of a game locking basic character editing behind a ingame paywall, it’s usually just an option.

Chard26d ago

Takes two to tango though - unfortunately people buy this garbage which incentivises the behaviour. It's an inevitable outcome of the profit motive

thorstein27d ago

@Mario

Yes. And so are resurrection "Wakestones." You can find them but they're rare.

victorMaje27d ago

Buying the game is now very optional too. If you don’t know why then you don’t get it.

shinoff218327d ago

Because it's only a door way. That's why we care. We've already seen some shit since Mtx was introduced.

Rimeskeem27d ago

1. DD2 is an ARPG with 8 different playable classes
2. There is no multiplayer aspect to the game
3. You can only have one character (have to pay for more)
4. You cannot delete the character unless you go into the game files
5. The game is $70 dollars upfront

Having to pay for more character slots in a game that *features* 8 playable classes is pretty much not optional for an ARPG.

Angyobangyo27d ago

Judging from steam reviews, gamers care. Not plastic gamers. Why didn’t Itsuno mention such MTX would be available in-game? Why weren’t the MTXs there for review copies?

Kiryu199227d ago

Who cares is how all this started. The many many excuses. Please keep defending these greedy publishers and unfair tactics. We be gamers are the problem

Horse armor

$10 online passes if buying a used copy

Cheat codes gone and are replaced by micro transactions

Unlocking stuff by playing games behind micro transactions and XP boosters

It’s only cosmetic

No one is being forced to spend even though publishers are literally making their games more grindy to force people to play

Full priced games have mobile game type micro transactions

$70 priced games because higher development costs while making record profits and laying off record number of employees

And to play the game early pay us extra $20-30 on top of full price

Release games now and promise to maybe fix them later only to abandon the game

Day one patches that make the games worst

If it’s your favorite game defend the publisher if it’s not hate on another publisher for similar content

SixFrvgz26d ago Show
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kenpachi27d ago

Must have picked up some EA crew to put this in the game

robtion27d ago

Yeah these are really bad ones. Directly impacting gameplay too. Super scummy move. I hope nobody buys them.

CrimsonWing6927d ago

Yet Helldivers 2 gets a pass? Y’know a GotY contender by the name of RE4 had them and so does Devil May Cry V. The funny thing is I enjoyed both of those games thoroughly without having to buy a single microtransaction.

What I do consider a valid complaint is not being able to start a new game or being able to edit your character. That’s kind of a seriously baffling decision, but then I think how I played Dragon’s Dogma 1 and I never edited my character and I just did a 100% playthrough on a single file and didn’t start a NG since. So, I don’t think these are really going to impact me, but I can see how it will others.

Crows9027d ago

Helldivers 2 is a live service game where everything is obtainable in game with incredible ease.

Not sure about re4 or DMC but nobody is giving anyone a pass ...this article is about dragons dogma 2...not those games.

What is valid are in game features made to supposedly force you to think carefully only to have a surprise online store offer solutions to built in problems for more money.

Goosejuice27d ago

Those same things they are selling can be found Ingame as well. U can buy the character editor through merchants with gold. Don't get me wrong..I dislike these mtx they are doing but you don't need to buy them to be able to get them.

CrimsonWing6927d ago (Edited 27d ago )

Oh my bad, I can’t bring up games with microtransactions that nobody had a sh*t fit over. My mistake.

I love how people move the goalpost.

Crows9027d ago

@goose
@crimson

All mtx sucks. I'd rather helldiver's not have them because it makes me wonder if the rate at which you collect materials. That said. The games features are all fully enjoyable and aren't affected by the mtx.

That's not the case with dragons dogma 2...they left in place features that are supposedly part of the challenge of the game only to let you buy your way out very conveniently. I didn't look through all of them but I've heard some are rare but can be purchased with more money now. Even more so in a game about managing weight load there's a tent, I believe, that you can pay more money for that weighs less than your typical tent...not all sure on all the mtx and I'm aware that you can purchase many through in game vendor but they're incredibly useful mtx that are obtained much more slowly in game...or even a limited amount of them.

Instead is selling fast travel...just let us don't for free....or instead of selling cosmetic changes...how about letting us do it for free...

Nothing in helldivers comes close to this abomination

Angyobangyo27d ago

One is a single player game and one is a live service game. One is $40 vs$70. And most importantly, one game is there to spread democracy.

Ironmike26d ago

It's not incredibly easy for certain things in helldivers though u still have grind quite bit but u ate correct in saying u can eventually get enough medals to purchase stuff

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Moegooner27d ago

Read your comment again and maybe, just maybe you might realise how dumb it was.

CrimsonWing6927d ago (Edited 27d ago )

What was dumb about it? That I pointed out the hypocrisy?

garos8227d ago

It was extremely scummy that capcom hid this from reviewers. I have no doubt this game is good but these type of microtransactions don't sit well with me. They've lost a sale from me

Lionsguard27d ago

I was going to pay full price to support this game because I've been waiting for it for forever but I think I'll wait until I get it for free from Epic or a Humblebundle monthly.

Redemption-6427d ago

I am not defending Capcom, as I am not a fan of MTX in single player games. I do however belive they were open to reviewers about having MTX in their game. The reviewers just decided to leave that part out. Which is very disingenuous. There are some companies that get away with these things. Image if this was done by EA, Ubisoft, or even Activision? I am positive those defending Capcom, would have had their pitchforks ready if the companies listed above did this

anast27d ago

That's why reviewers can't be trusted. In fact, they are not reviewers at all. They get free codes to talk about stuff they don't understand nor care about.

Sanctusone27d ago

I mean it was pretty obvious to anyone with eyes...one of the items you get from deluxe edition was in game items.
1500 Rift Crystals - Points to Spend Beyond the Rift (A)
Which honestly I figured they kept a similar mtx system like DMC5 and the optional red orbs.

Lionsguard27d ago

1500 Rift Crystals doesn't mean anything. The first game had Rift crystals too, you just earned them by people hiring your Pawn and you get it from certain quests.

anast26d ago (Edited 26d ago )

A reviewer's job is to point out the obvious of a product as though they were the consumer. This means reviewers, to do their actual job, would need to review the complete game: the edition they are reviewing, how they got the game, technical aspects, story, and monetization scheme. Since, it is obvious that MT's are a part of the game, it would need to be reviewed. This way people can be informed, so they can decide if they want to play this style of game/monetization scheme.

For example, AC Origins was bad with Mt's. I had to farm side missions or pay to advance the story. This was after I already did close to 25 or more side missions. While I was grinding there were constant reminders that I could pay to ease the grind. I would have never bought the game if it were reviewed properly.

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