Your rights as a console owner
Not exactly sure if this is the proper place to put this, and I hope this won't be seen as advertising because I just want to make sure that anyone that needs to know or that might need to know this information in any future time does so.
Recently my PS3, which was an original 60GB, broke down on me due to YLOD. I've had numerous friends with the issue and have known many friends over the net that have had the same problem. A lot of those know their stuff about handyworks and about DIY and have fixed their PS3s with their own work and a number of items. It's all down to how the PS3 (or at least the older versions) are put together and how poorly they are done so.
But I'm not much of a handyman myself and didn't want to take up the job myself incase I ended up worsening the console in trying to fix it. I contacted the store I bought it in, and brought my receipt along with me even if the purchase was over 3 years ago and asked my rights. They immediately, with a suspicious and quite ridiculous speed I might say, told me about only having a 1 year warranty and warned me off to Sony, saying they had no business with any of Sony's "deals" which they made for people that have had this problem with their PS3s beaking down.
I contacted Sony who were also very quick to note that I had nothing to cover myself in regards to monetary value. Sony said that I could either go straight to them, or to a local store and pay them €160 to have my PS3 "fixed", which would never actually be fixed, but would instead be taken in, and I would be given a "newerW 60GB model with "newer better parts". Along with this I would be given a pretty poor and pathetic 3-month warranty.
I was annoyed and irritated because I thought I was getting ripped off. I had paid €600 for this console just 3 years ago and it had never lived up to what it was supposed to with all of the freezes, disconnections of necessary accessories and other problems, and didn't even last a decent amount of time, especially when you think of the price. It's clearly faulty, everyone knows of the problems particularly with the PS3 early versions and having your console shut down mid-game, and in the process getting your game-disk stuck in the console. So I had a look about on websites for my national consumer agency and asked around about my rights as a consumer and if I should be covered in this case. I came upon some EU legislation that noted something very similar to what we in Ireland have (and what the UK have) called the Sale of Goods and Supply of Services Act, which states a number of things in regards to your rights as a consumer, the main ones which related to this case were as follows:
"Consumer goods must be in conformity with the contract of sale.
(they are in conformity if):
* they comply with the description given by the seller and possess the qualities of the product which the seller has held out to the consumer as a sample or model;
* they are fit for the purposes for which goods of the same type are normally used;
* they are fit for any particular purpose for which the consumer requires them and which was made known to the seller at the time of conclusion of the contract, and accepted by the seller;
* their quality and performance are satisfactory, given the nature of the goods and taking into account the public statements made about them by the seller, the producer or his representative."
(EU sale of consumer goods and associated guarantees) http://europa.eu/legislatio...
I looked at my situation and thought "I am not happy with the quality and performance of the good, and I am reasonable to think so especially for the time I have had them and the price, and the good wasn't fit for the purpose intended because of all of the problems I have had with it which restricted me from using it for what I intended and for what I expected". (Some of that may sound a little stupid but in the letter of the law it's right and it's correct when you think about it.)
But I was still unsure of whether this really applied to me, and whether realistically this could apply to me at such a stage (i.e. 3 years after purchase), so I contacted more of the state bodies related to consumer protection, and a friend then linked me to a site which cleared much of it up for me.
If you can get proof that your PS3 (or Xbox or Wii indeed) was/is faulty and that that is the reason you are having similar problems like myself which is ruining your experience and satisfaction of the purchase, if you're covered under one of the Acts mentioned above or something similar in your country, and you're in a relatively decent time period of purchase, i.e. 1-6 years considering the prices we pay for these things, then get your ass down to whatever store you got it from and demand they fix it. I know I dragged this out and probably some of that doesn't make sense, but I've known so many people that have had the same problem and been so annoyed with Sony for charging us to get our consoles fixed when it's their fault for not putting the things together properly and then charging us extortionate prices for them.
I hope that'll help some people anyway, I could never find the particular information I was looking for and wanted to prove I was covered by this law and that link confirmed it for me. I have spent hours the past few days and today in particular trying to find the right info and thankfully I have done. As cheesy as this may sound, we can't let companies like these have their way with us and rip us off so often for the money and loyalty we give them. I hope that'll be of some use to some people either now or somewhere down the line, just wanted to get that out there. Powah to the people.
- Just as a late edit, It's always good to make sure of your rights with your consumer agency yourself too. You don't want to let someone touch your PS3 perhaps too early incase you're alleged to have done the damage (if any) yourself.