Kotaku, Thu Jan 10 2008, by Brian Crecente:
The BBC News had a sit down with Bill Gates at CES recently and instead of asking him their own questions, they asked him their viewers. This gem, the first in the Q&A video, asked Gates about the hardware issues that have plagued the Xbox 360, almost since launch.
BBC: We've had a lot of questions from people who weren't really happy with the kind of service they've been getting from Xbox in the last few years... What are you going to do to ensure that new consoles are more reliable than previous versions?
Gates: Well we certainly had to apologize to our uses about a number of box that had to be replaced. We did that for free for all of those people, we've gotten a lot of positive feedback about the way we handled it. We've got incredible reliability on the new work we've done. Our commitment is that it will be the most reliable video game box out there. People really love the Xbox because of the content, but we've got to make sure that the hardware never stands in the way of that.
Later in the interview he was asked about Vista and the possibility of releasing a version that would be no-frills, but still support game playing.