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Mass Effect 3: Should Entertainment Companies Listen to Their Fans?

Stephanie from Nagf writes "The much anticipated third installment in the Mass Effect video game series was recently released. While many fans were happy to renew their adventures with Commander Shepherd, Tali and the other characters some had their enjoyment turn to rage when they saw the ending of the game."

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Spazz2318d ago (Edited 2318d ago )

Yes they should listen to their paying customers. If I read a book with a crappy ending then I won't buy the next book by that author.

It would be wise of Bioware and EA to listen to at least the constructive criticism their dedicated customers provide. It could be the difference of millions in profit at the end.

Mythicninja2317d ago

lolwhut? What kind of question is this? No, entertainment companies should ignore their fans, and abandon all hope of ever making a sale again.

tigertron2317d ago

If this is in relation to ME3's abysmal ending then yes, they should.

Another key point is that we are paying customers. Customers don't like it when promises are broken by those selling products.

Developers may be entitled to do their own thing and be creative, but they should take fan feedback into account and not promise things that they can't deliver. *Cough* Casey Hudson *cough*

PooEgg2317d ago

Should Entertainment Companies Listen to Their Fans?

When a large majority of their most loyal fanbase are telling a company they have a problem with their product they should certainly listen, because these are the people who are buying their game. However that doesn't mean they should listen to every single nutcase that has a complaint, doing that would be silly.

On the other hand they have every right not to listen, but then they should not be surprised when people stop supporting them.

sjaakiejj2317d ago

Yes and No,

Yes, they should listen to the feedback fans give on their product

No, they should not let fans determine how the next product is coming out, or how the original should be shaped.

The truth about business and customer relations is summed up quite well in Henry Ford's statement:
“If I had asked people what they wanted, they would have said faster horses.”