Wired - By Russ Neumeier, December 30, 2007:
The GeekMom and GeekDad (Mrs. and Mr. Neumeier) got the kids a Wii for Christmas. Last night, one of the remotes went funky - you could press the buttons and select options on the screen, but when you went to swing a golf-club, bowl, pitch a baseball or swing a baseball bat, the Wii remote acted like it wasn't there. GeekDad can fix this... GeekDad knows he can...
• Fresh batteries - nope.
• Re-sync the remote - nope.
• Re-sync all the remotes - nope.
• Reset the remote - still nope.
So, GeekDad exhausted all the options for getting a remote to work given on the Nintendo support site and called (with gritted teeth) the customer service line... two days after Christmas. GeekDad expected the worst.
GeekDad was surprised. A very pleasant lady took his call within one minute of getting through the push-button maze to get to Wii Remote troubleshooting.
GeekDad explained what the problem was and what he had tried. She then asked him to check one more thing - the Wii Sensor - which checked out. Then the conversation went something like this...