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On Microsoft and Customer Service

Brutal Gamer's Amy writes:

A lot has been said on the internets lately (and in the past) about the customer service aspects of Xbox Live. And sure, Microsoft is a huge company, which alone lends itself to hatred, but there can only be so many complaints before consumers need to start taking the approach of "where there's smoke, there's fire" and think twice about spending their hard-earned cash on a service that doesn't put the customer first.

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