Dr. Erlendur S. Thorsteinsson, director of the EVE Online Software Group, writes:
"Shortly after releasing EVE Online: Trinity at 22:04 GMT on Wednesday, 5 December, we started receiving reports that the Classic to Premium graphics content upgrade was causing problems to players by deleting the file C:\boot.ini, which is a Windows system startup file. In some cases the computer was not able to recover on the next startup and would not start until the file had been fixed. In this dev blog I want to tell you how this happened."
"When this problem was discovered, developers were called back to work in the middle of the night to investigate and fix it. Since then we have been working hard around the clock helping our customers that were affected by this problem, quickly establishing phone support and even making arrangements for external support technicians, such as Geek Squad, to assist our customers when necessary. In all, we've been contacted by fewer than 215 users (170 by petition, 45 by phone) who were adversely affected by the boot.ini issue and we will remain diligent in our efforts to see that each case is resolved satisfactorily, first through our Customer Support and if that fails through third party tech assistance such as Geek Squad."