I stopped going to my local Gamestop when the employees were being a douche to me for not owning a 360 and favoring the PS3 a few years back.
I do my shopping online, at Best Buy because I can never find an employee even if I need 1 (which I don't) or I go to another slightly further Gamestop.
Gamestops the one who sucks, not people. You go to buy a game, you're not always a f*****g moron! They they try to buy your used games for $1, try to make you pay to get a "better buy and sell rate on used games!" and it's a total scam of a store, horrible store. Stop trying to sell me 80 things when I want to buy one damn game.
I love how friendly staff is when you go in a shop in America, you always feel welcomed. I couldn't possibly be impolite to them.
Whereas in Europe many retailers make the "damn, another f****** customer" face when someone enters the shop and can't even be bothered to say hi. Or they act busy or chat with other staff members as a protection shield in case someone dares to demand a service or ask a question.
Those who know both cultures will know what I'm talking about. No surprise people avoid retailers and rather shop online.
"F" that, sometimes you gotta be a dick to game store employees (well store employees in general) especially those that think they know more than you but yet give you as a customer bullsh!t information.... Dont think so?.... How many times have any of you had to say no to a store employees that constantly nag you about getting a scratch protection gaurantee on a PS3 or PC game?
Actually the dude who wrote this article kinda sounds like he is kinda of stuck up as much as the customer. It sounds to me that because he works at gamestop a place anybody can get a job, that he is write and knows everything there is to know about video games. And yea not to get into a huge comment i think this guys sounds kinda like a stuck up tool. That's what i get when i read it.
My most recent trip to gamestation Guy - Want any help? Me - Nah no thanks mate Goes to counter with rayman origins Guy - Iv heard this games good Me - Yeah im having a few friends round i heard the multiplayer was good Guy - Okay, thanks have a good christmas Me - Thanks you too *walks out of store* Dont really see this guys point...
Maybe he was just making conversation? if I worked at a Game store I'd probably comment on what customers are buying (if its a game I'm familiar with) by sayiung "I heard thats a good game" or "I have this game myself and its pretty awesome" etc etc. Just good customer service skils. Although that said, GAME aren't very good for that (despite GAME and Gamestation being the same company)
I rarely buy my games from those shops anyway, I either buy them from ASDA or online.
@tigertron you misunderstood. When i said i dont understand the "guys" point i meant the person who wrote the article. The guy in the store was just being polite and i appreciated that
Every person/store is different Just remember to give some love to the employees that DO help you guys out (like me). Believe it or not there are people like me out there.
It comes down to employees who care about their #'s and those who don't. I don't because they're good enough by themselves that I don't let management crawling down my back, which lets me do whatever I want with my customers.
It's not until you tell me that you bought Zelda for your PS2 and thought it sucked that we lose all hope in our customers. And yes, that DID happen to me this week.
People seem to think that there's this cookie cutter pattern we're all cut from, and that EVERY GameStop employee is like what is mentioned in several comments above.
The truth is that, while me may be a dying breed, there ARE employees out there who value customers over numbers. Hell, I just finished putting in 4 hours off the clock because I was passing by, saw it was packed, and stuck around to help.
Being nice goes a long way towards your experience being pleasant.
i've worked in shops before and know what a shitty job it is working with the public. so i'm always polite to the staff (except for bed stores like dreams or DFS, where they bug you non stop)
in the same article the guy can tell customers that manners cost nothing, then go on to explain that he will be an asshole if he gets the wrong impression from you when you walk in and he asks you a question.
c'monnn man, you start off with number 1 telling us that your job is to ask a question, well sure, thats part of it, but more importantly, your job is to make people want to come back to that store, yet you have no problem acting like a dick if you get the wrong impression from a person. you then go on to say that other peoples actions are causing you losses for your business, and sure, they might be, im not going to dispute that, but your actions are also causing losses as well. i would say its quite hypocritical to hate on someone for something that you do as well.
now just an ending statement, i usually dont go to a store for the customer service, (though it is nice sometimes to go and end up in a conversation with someone about something you both enjoy), i go because i dont want to wait for 2 day shipping
Working retail blows. The hours are inconsistent, crap, or both. The pay is meager. The customers can be incredibly demanding.
I can't blame people working in retail to be in a bad mood or want to avoid customers. The job simply isn't worth it.
That said, it's better than nothing and it helps pay tuition. You have to do the best you can to put on a fake smile and remember that the customer isn't really at fault for being a customer or being ignorant.
I've worked retail my entire life. I'm management now, and yes, customers do wear on you after a while. It's not what they say so much, it's just 500 ppl asking the same question over and over. Drives me nuts. Good thing Im in the back crunching numbers.
I was literally in line to buy BF3 on PS, and a woman came in all upset that BF wasn't available on WII. True story. I'm wondering if BF on Wii would still look better than MW3 on 360? Would be close.
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It's been said a million times, but millions never do it.
I do my shopping online, at Best Buy because I can never find an employee even if I need 1 (which I don't) or I go to another slightly further Gamestop.
Whereas in Europe many retailers make the "damn, another f****** customer" face when someone enters the shop and can't even be bothered to say hi. Or they act busy or chat with other staff members as a protection shield in case someone dares to demand a service or ask a question.
Those who know both cultures will know what I'm talking about. No surprise people avoid retailers and rather shop online.
The guy seems to prejudge his customers so negatively.
Seems he would easily be the prick customer he complains about if he didn't already work there.
Guy - Want any help?
Me - Nah no thanks mate
Goes to counter with rayman origins
Guy - Iv heard this games good
Me - Yeah im having a few friends round i heard the multiplayer was good
Guy - Okay, thanks have a good christmas
Me - Thanks you too *walks out of store*
Dont really see this guys point...
I rarely buy my games from those shops anyway, I either buy them from ASDA or online.
Just remember to give some love to the employees that DO help you guys out (like me). Believe it or not there are people like me out there.
It comes down to employees who care about their #'s and those who don't. I don't because they're good enough by themselves that I don't let management crawling down my back, which lets me do whatever I want with my customers.
It's not until you tell me that you bought Zelda for your PS2 and thought it sucked that we lose all hope in our customers. And yes, that DID happen to me this week.
The truth is that, while me may be a dying breed, there ARE employees out there who value customers over numbers. Hell, I just finished putting in 4 hours off the clock because I was passing by, saw it was packed, and stuck around to help.
Being nice goes a long way towards your experience being pleasant.
probably 99% of the time.
c'monnn man, you start off with number 1 telling us that your job is to ask a question, well sure, thats part of it, but more importantly, your job is to make people want to come back to that store, yet you have no problem acting like a dick if you get the wrong impression from a person. you then go on to say that other peoples actions are causing you losses for your business, and sure, they might be, im not going to dispute that, but your actions are also causing losses as well. i would say its quite hypocritical to hate on someone for something that you do as well.
now just an ending statement, i usually dont go to a store for the customer service, (though it is nice sometimes to go and end up in a conversation with someone about something you both enjoy), i go because i dont want to wait for 2 day shipping
However, the rest of his other examples I could relate to like company policy and how some customers just don't get it.
It got so annoying that after a while I learned the least popular aisles to get from one side of the store to the other in less than 20 minutes.
It wasn't that bad to stop and say hi, but acting happy to see people who aren't happy to see you all day gets old.
I can't blame people working in retail to be in a bad mood or want to avoid customers. The job simply isn't worth it.
That said, it's better than nothing and it helps pay tuition. You have to do the best you can to put on a fake smile and remember that the customer isn't really at fault for being a customer or being ignorant.
I stopped reading there.