IGN - Compared to some Xbox Live users' months of waiting, Susan Taylor's week-long ordeal with Microsoft's ugly unauthorized access problem doesn't seem like much. Seven days isn't a terribly long time for customer support to resolve an account issue on Xbox 360 -- in fact, Microsoft told IGN the ideal wait is "days, if not hours." Taylor's case was about average, then, except for some major differentiating factors. Never mind that it embodied a perfect storm of every worst case scenario. Forget about her blog, Hacked on Xbox, blowing up online. What stood out to Taylor was how Microsoft went about helping her.