"With the Xbox 360 cleaning up on the software side and crushing online with Xbox Live, we find out if having four different versions of Xbox 360 is confusing to the consumer. How has the failure rate of Xbox 360 been as of late, and what is the company doing to prepare for the holidays customer-service wise? What about this internal HD-DVD Xbox 360 rumors that keep coming to the surface? What other third-party exclusives are Microsoft pursuing? Bell answers all this and more in part two of Holiday Presence."