Judging from the levels of vitriol online, the staff at Criterion have been personally touring the country, slaughtering the beloved pets and urinating in the milk of every Burnout fan that ever lived. In actual fact, their great crime is nothing more than making a game with Burnout in the title that doesn't look like people expected it to. The monsters.
Of course, this is the internet, where people apparently spend their time looking for things to get furious about, but the irony is that Burnout Crash is a disappointment. It's just not for the reasons the kneejerk detractors have so vocally identified. The problems here are structural rather than conceptual.