GameStop have said that they "Regret" what they put customers through regarding the recent removal of OnLive Coupons from PC versions of Deux Ex: Human Revolution. To make up for this they are offering compensation of sorts.
The big question is are they going to put the codes back in. Compensation is one thing but they need to know they can't do this.
I honestly don't get it. If it goes to court, Gamestop would not lose. They do not have to sell a product w a competitors bonus inside, especially b done so without their knowledge. Like I've said, imagine if u owned a store and u sold a package and it had a gift certificate for ur rival inside and u didn't know about it. Yes, I know ppl hate Gamestop & many times for good reason. And yes, its easy to get pisses at them because they are the ones dealing w the customer ruining gamers lives per se, but w 20 articles lambasting Gamestop, where r the articles about how shady square enix and onlive were front to slip this one in. Had they notified Gamestop ahead of time, this would bag been headed off.
so its cool to you when you buy a new game that its opened? riiiiight.
Why wouldn't it be? The plastic is off, but it's still a new game. I don't understand why you all have such a problem with that. I dislike GameStop just as much as anyone else. I worked there for three and a half years. I HATED that place. I just think you people are ridiculous. If anything, they saved you another step between you and the game! Don't be "that guy".
@newn4gguy I don't like people touching my game, I don't know what they did when they open it , they probably had to open hundreds, who knows how they mishandled my game. If they told people before buying what they did then I'd be ok with it, but I want my game new and untouched by some Gamestop employee, that's what the plastic is for. It might be a small thing to most people, but if I get a new game then it should be as it was when it left the factory, don't tell me its ok, legally they may be safe but ethically I don't like it.
@Tanir: that's why you check before you purchase...
@newn4gguy You're the one being ridiculous here . If role were reversed and you were selling a game , they'll act accordingly weither the game is opened or not . WHy shouldnt customers do the same ? It's a used game period . I shouldnt have to wonder if some fatso dipped his fingers into some nugget sauce before opening my game , hence i wont . "how shady square enix and onlive were front to slip this one in. Had they notified Gamestop ahead of time, this would bag been headed off. " For starters they have no business even looking inside the boxes and deciding what to sell from it . If they have an issue , they could just have blocked the sales of deus ex games instead of tampering with it , while discussing it with square enix .
Every conversation goes right back to this. No, I don't like that they open games. They can purchase copies for their emplyees to play. Its not a huge deal to me but it also isn't the issue here. They were Blindsided! They had a code to their competitor in a product theyvwere selling. Normally they could nav sent them back and got new ones without the codes. Here's the problem they also had a responsibility to deliver games that were laid for w pre order bonus codes. And don't tell me gamers would b patient while they waited a week for a sealed copy without an onlive code in it. Give me a break. They were basically screwed over by square enix but no one talks about that. We just want our games now and we don't care about any of that business crap and since Gamestop is the company that handed me my game, it must b there fault. No, Gaming is a huge business w shareholders to answer to & no court would rule that they had to sell copies w onlive codes in them.
@joab777 Blindsided by Square Enix??? I think you're giving Gamestop too much importance, they aren't the only retailer in the world(or US in this case) and I doubt SE took the time to consider every single retailer and whether onlive was for a rival company. SE actually gave customers a nice bonus with the onlive game and Gamestop then decided unilaterally that they don't have the right and kept it from the customers. That's tampering with a product and I don't like it. You open a game, remove some of the content and then smile and sell me it for full price without even telling me what you did, then you only say something and apologize AFTER you were caught. How exactly can you defend that?? Why should anyone trust Gamestop after this and should we wonder if they have done this in the past and not been caught or if they will do it again? To say SE was at fault for giving gamers more is ridiculous. Like what was said above. When Gamestop found out about the Onlive code in the copies, the first thing they do is take it out and lie to customers???(withholding the opening and removal is equivalent to lying). How the hell can you defend that?
??? where the hell is anyone claiming that gamers "would be patient" ? . For starters the behind the scenes arent their problem , if there are issues it's up to gamestop and to deal with it internally . It's not my problem that you can't have a competitor advertised within a game . Tough sh*t you deal with it between you and square or anyone else , dont touch my game or dotn sell it . Gamespot is a party that does nothing of interest here gamewise , it merely hands you goods you fully paid for new or used . Its a bloated delivery service , and if they can't do it without handming themselves professionally , then tought sh*t i'm gone . There is no argument justifying their attitude nor way to land it on square or whomever . Let's sto being hypocrite and pretend the behind the scenes matter ... the're not our pals , they are paid , and can't even do the job in this instance without screwing their customers . It's 100% their fault for badly handling the situation , and worse making more advertizing than needed to the mediocre onlive service
I don't have to gov them importance; they simply are a major player in the industry. U r right that I don't think square enix did it on purpose but it was done and they are responsible of the outcome
Technically taking codes out of box = stealing. Simply refusing to sell the PC edition would of been less troublesome. Its not like every gamestop has a PC section anyway. My local one does not.
Yeah, the only thing they regret is getting caught. Gamestop has more than earned their shit reputation.
offtopic i am tired of the word DEBACLE those who use it will self destruct
It's too late, the damage has been done.
They only care about money being lost gamestop doesnt give a crap about gamers.
if u preorder a game they will do a preorder only shipment
I didn't even know you could buy PC games there apart from WoW. That is the only game I see at the gamestops here in NYC.
Well, to be fair, they are giving customers a $50 gift card for anything in Gamestop, so you could use that to buy a whole "new" game. Although I feel Gamestop was morally wrong in the matter, I think having a $50 gift card is better than a code for OnLive. OnLive is dependent entirely on your internet connection, so, in a sense, if you have a bad internet connection, it is useless to even redeem it. I guess you could give the code to a friend, but having tried OnLive myself, I wouldn't want the code, I would rather have the $50 to buy any game of my choosing.
It's the fact that they'd willingly remove the contents from a game YOU pre-ordered and then selling it to you. I don't care if it's extra DLC or OnLive - it was still intended to come with the game and they removed it. That's not right, regardless of how they "make it up yo you".
Oh yea, I don't disagree that what they did was wrong. They shouldn't have done it. But in retrospect, maybe they should have included the $50 on day one, even if they still took the code out. I don't think many people would be complaining then, lol.
The wallets may heal, but the gamers are not always so resilient gamestop.
Yes, they are. Obviously, gamers are ok with being taken advantage of. GameStop is flourishing!
Heck this is better that that code imo. Now I can but Resistance 3...haha. Yes!
Who buys physical copies of PC games anyways? Get Steam like everybody else.
And then Steam servers crash. A hurricane hits Valve headquarters and all our data is compromised... didn't PSN outage teach anyone that all digital is dangerous? I like having what I pay for in front of my hands. Not have to remember or look through a list to say "oh wow I have this game?"
You're comparing a hurricane to not securing your network? Weird comparison.
far more likely that someone would break into your house, or your house burns down, and you lose all your games. with steam you can download them all again.
While we are throwing around ridiculous scenarios, what would you say to a hurricane hitting your house and destroying all your precious game discs? Of course then there are also tornadoes, floods, fires, and the good old fashioned home burglary.
yeah right since when you digitally store data you can only keep the in one place on hearth at all time .... forever erasing the only copy on earth of "nameless game X" . And of course it's in more danger than a disc during a hurricane .
STOP TROLLING... what if the hurricane hits your house all of a sudden? Then you loose your game... same fin point >_>
Not everyone has download speeds to just sit there and wait to download 5-6 GBs of data. Why wait days to hours on release for a download when I can go to the store, pick it up and install. Simple as that. Until ISPs lighten up, not everyone has that simple pleasure.
Everyone's situation varies . In my case i downloaded deus ex HR faster than the hour it took the ocal store to put it on shelves , along with the 15-20 min ride to get there . And yet i hardly got the best internet connection ever . Why would i go through the hassle of dealing with obnoxious clerks (again everyone's situation varies) that wanna sell me junk (like "dude you gotta preorder pes... fifa and cod or you wont find any in our oversized shipment !!") at outrageous prices , with even less knowledge than i do on videogames ?
They're offering a GIFT CARD that can only be spent at THEIR STORE. Seriously, what the *&^% kind of apology is that? Frankly, Gamestop should be boycotted and people should stop allowing companies to pull this crap. Fact of the matter is that they OPENED a sealed copy of a PRE-PURCHASED game and removed contents that they deemed out of line. I've always vehemently argued that Gamestop's policy of selling open items as NEW is bull, but to remove contents (even if it is a coupon) is not legal. Screw Gamestop... I'm done.
I don't disagree, but I don't agree either. Why would they give you a gift card to another store? If you owned a business, would you give a consumer a Gift card to another competitor? Blame your Gamestop, not all of them. My Gamestop still had the PC version sealed and sold anyone that had the game reserved with the Onlive code still inside. Once all the reserved copies were sold we put the last 2 in the back still sealed. We are just waiting for them to be recalled. How do you even know if it was pre-purchased? My Gamestop only got 2 reserves for the PC version. One regular and the other is the augmented edition. 2 was just there to sell if anyone else came in to purchase it. I understand that you don't want to shop at Gamestop and I understand that. Most times I don't want to. I only shop there because I want to play the games day one and most times GS has some of the better preorder bonuses. When Toysrus, Amazon or best buy has the better bonuses, I'll shop over there. I'm in no way of saying Gamestop had the right to open up the game and take the code out, but if you knew that was the case and that Gamestop tried to sell you an open one or didnt want to give you the code, you could have went to best buy or some where else to get the code. Then again most people complain about DRM and Onlive is exactly that, you have to be connected to the internet all the time while you are playing. That would suck for me, since my house just lost power due to the storm/hurricane(using my Cell phone). Also reserved product does not get opened it's just one game case that has to go on the wall so the consumer can view it before they purchase it (That is the extra game we get apart from what was reserved). Gamestop can't have live product on the floor because there are people that would steal it. If there was glass cases around the games on the floor we wouldn't need to take the games out the cases. Also there is that case when there is only one copy of a game left due to the publisher or developer not sending/making the game new (Blur, split second and so on).
Look, I understand your points. I used to work for Gamestop, so I'm aware of the reasons for most of their practices. In this case, however, they've crossed a line.
Am i supposed to feel sorry for them now? Puh. I feel sorry for american gamers who have no choice but to buy from this ass-wipe company.
i can't feel sorry for them , especially if happily going into their stores . Most got plenty of choices between online , other stores and something many places dont even get : renting stores .
Dont worry gamestop , i regret your existence too .
Geuzien blausen das ingerpööpen jerflánken der fleezel on der LAZERBEAMEN. I got my copy intact. It had the coupon inside. I sold the coupon on Ebay for $27. I got the email about the $50 gift card. I went get that, too. I disagree with their initial handling of the issue (opening & molesting new games, then selling them as new), but this worked out pretty well for me.
Hah... HAH!!! If they felt THAT bad about it, they wouldn't have done it! They must be losing game sales over this.
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