The Consumerist have an audio recording and transcript of a conversation with a Sony CSR saying dust should not void a PlayStation 3's warranty.
Are these recordings legal? Do both parties know they're being recorded? He rambles something about recorded for quality and training ect but does he actually ask the Rep. if it's ok to record him? I don't hear that.
actually recording someone on the phone is state specific. It depends on the state you are in. However, I dont know what happens when it goes across state borders.
well its not allowed in Switzerland but so arent death sentences =D.
legal has hell same blurb they gave him and they can record whatever they want Dude did a good job with this cheers Heres hoping they straighten out this bullshit [email protected] crap $ony service lets give em a call ng4.
Price of the PS3 is down. Great games are coming out. So fanboys have nothing else to say against the PS3 anymore. Next step: create story where ONE user has a problem with a "power surge protector" or "dust". No record, no proof, but you only need to post that on a blog and sure enough, this is quickly approved by the usual N4G fanboys who somehow hate the PS3. In my area, if you pull a fire alarm switch and there's no fire, you get a fine. I think if you pull story like that and they get proven wrong the next day, you should have your posting priviledge revoked for a few months. After all, this is NEWS 4 GAMERS, not story created by ONE user, then posted as news by the usual fanboys.... It sad to see so many people with so much time on their hand when they could be playing instead : )
This call may be monitored or recorded for quality purposes...
is doesn't matter if the conv. is legal as long as the public sees what in the hell is gone on
Whats with people inventing BS on PS3? 1st Power Surger voids Warranty. Then Dust voids Warranty. Let me guess next! Using blu-ray movies voids warranty!
It's sad that parts of the media are making the problem sound worse than it is. Since the reported problems with the 360 people have been too quick to jump at every problem someone claims to have with their console. I know one person who is nearly into double figures for their Xbox 360, and a handful of others who had to get a replacement unit. I've had my problems with it too, although I've not had to send it back yet. Whereas I don't know anyone personally who has experienced any hardware issue with their PS3. I guess my point is that the criticism of the 360's reliability is justified. Hardware problems should only be given widespread coverage once they are proven not to be a one off incident.
cuz theyre pissed that their xboxs red ring out.ps3 is the best man.uncharted ftw
I knew it was BS. Comapies try to create loyl customers, as do sony, and they would not do this Advice: their are times in you life when people will try to take you down, they envy you and are jelaous of you. They will try to make you look bad Dont worry PS3 ^ Jealous nutshells, remember this "what goes around comes around"...
You didn't listen to the recording did you? A sony customer service rep says dust doesn't void the warranty, but a head Sony repair exec says it does. The guys warranty is still voided because of dust.
You can tell by his posturing that he is readying an argument for court. This guy is obviously extremely pissed, and I don't blame him. Sony will end up trying to settle it out of court. I personally hope he takes it to court and sony is put to task for using the umbrella term "neglect" as a warranty pitfall.
You need to wake up, every expensive piece of hardware you buy has a Neglect clause. Stop trying to blame Sony for protecting themselves from idiots who dont care for there own property. Its like buying a new car, never getting the oil changed, and then when the engine dies, expecting the car company to repair it for free. I wont go ahead and say this guy is outright lying, cause frankly I'm not 100% but I do know a majority of people don't properly care for there property.
A car and a game console are two very different things retard.
you are pathetically hilarious .
Now why did i get 8 disagrees? Sorry xbots but your just gonna have to try harder.
Listen to the recording before you get too excited fanboy.
"Listen to the recording before you get too excited fanboy." Speak when spoken to xbot. Get it right dummy I'm not a ps3 fanboy/droid or w/e you call them.
Obviously all the BS has been spread by some Xbot [email protected]
I just don't get it, I've owned every console since the NES days, and have yet to have one crap out on me, and since the Playstation 1, i;ve owned them all on launch day. I really do feel that 99% of these problems are caused by neglect from the owner, and than getting pissed cause they can't take car of there things. I wont deny that there will be the occasional malfunction of hardware eqiupment, but people saying they wont buy a PS3 cause Dust voids the warrenty, here's a brilliant idea, dont let it get dusty!!!!
I've had plenty of systems as well, and you know what? DUST IS EVERYWHERE. Unless you live in a f**king laboratory clean room its gona get on your stuff. So take your lameass analogies and sony sucking and GTFO.
I was gonna comment yesterday on the post regarding dust and say "Tomorrow there will be a post denouncing it" but felt it was a stupid article to begin with. And now here it is... This is stupid.
About 3/4 of you sony fanboys are reading the title and are thinking this is good ps3 news. I'm sorry but it's funny. Listen to the guys taped phone call, then think twice about taking your ps3 out of that dust free, vacumn sealed plastic bag that you've been keeping it in.
Xbot: Damnit, now I'm gonna have to think of another way to bash the PS3!
the PS3 comes with a 1 year warranty right. Don't all computers sold in the US hace to come with a 1 year warranty. Eitherway, the caller is stupid to think they care. After about 5 calls internet pub and the recorded conversation he will get help. New PS3 for the caller watch and see.
but that audio is funny as hell. This guy is crying like a little girl. Did he not learn from the whole PS2 thing. Disc read error. Sony will not fix it. At least M$ will fix their sh8ty consoles. Next time M$ should make it great before they ship it. And Sony should fix their console.
go look at all the disagree i had for saying anyone who doesnt wipe off the dust from there system is a jackazz the thing cost 600bucks and if you let it break due to dust ur a complete idoit
I fear that one day someone will say somthing about the PS3 and you might go nuts and go shoot sombody. Learn to take jokes or lighten up, everything I ever say is a joke. If your still thinking about this site when you log off then you got problems only medication can cure.
Dust is everywhere, it gets everywhere, It will always be here. Wiping the outside doesn't get the sh*t inside. So unless your gona crack open your ps3 and vacuum the f**ker its still gone be there. DUH
i think sony should just fix his ps3 there getting a really bad rep on alot site from this issue or just send him a new one this guy has gone out his way to get his ps3 fixed if it was me i would prolly be going nuts
The fact that you idiots had to go out and do this all because of yesterdays BS kills me hehehe. You guys are soooooooo insecure about the PS3 and every little rumor that comes out, so freaking sad. Even thought Sony is known for crap like that, ever owned a PS2? I and 120million other people did and half of those were disc read errors. This is Sony, "no there are fingerprints on your console, we don't cover fingerprints" HEHE. LOL one more, this is Sony "did you put a game in? Sorry Sony doesn't cover games, if you put a Blu-Ray movie in then it would be covered" even though those are jokes, when it comes to Sony is to far off?
I can't stand EITHER fanboy crowd, but what really gets me is hypocritical bullsh1t like your post. Oh, so PS3 owners are the only ones to jump on articles? Yeah right! Why is it every time something positive about the PS3 is posted around here, we have MART and the fanboy jerk-off army crapflood articles with their biased nonsense? It was bad enough that we had people like Nasim and such to make PS3 owners look worse than they have to! LOL @ below. Nice double post. What's the matter, fanboy? Can't take a little dose of the truth? That's okay, i'm glad you decided to post my comments here because they only show how right I am about people on this website, most notably brainwashed individuals such as yourselves. For example, saying COD 4 will be a good experience no matter which console version you buy? I'm sorry, did that set off your anti-xbox bashing radar or something? Heaven forbid PS3 gamers have an equal gaming experience to everyone else! ;-)
"FirstKnight, you IDIOT TROLL First you run rampant, claiming any PS3 game that gets under 90 percent is a flop (ala the stupid ass claims that Heavenly Sword "flopped", for example), meanwhile claiming to "pwn" someone using a list where half of the games listed got 89 percent or below. And going by the xbox" "Hmmm I think these fools are referring to the fanboys on this site who published the article here and all the MS-loving tools who ran wild in the comments section" "60fps and it looks like it controls great So much for the fears of the PS3 having an inferior version. Whichever version people buy, they will be getting a great game experience" "LMAO Almost half of the posts in this news article are from the Microsoft Defense Force activating full damage control! "Either way I don't give a sh!t about this, but it's really funny to hear xbox owners on this site spout "OMG TEH SONY DEFENSE FOARSE!!!1!11!" and then scream" "LOL As oppposed to the over 1 billion dollar loss due to Microsoft making a sh1tty-designed product? Yeah, keep trying harder you dumbass fanboy." Funny how your talking sh!t about Xbox fanboys when "all you do" is talk sh!t about Xbox fanboys. Like 80% of your post are against Xbox fanboys and personal attacks. Can we say "Sony Defence Force" your nothing but a Droid fanboy so go watch a Blu-Ray movie and ploay some subpar games without rumble on your $600 DVD player. Before jumping on someones jock about being a fanboy, check yourself in the mirror and look at the fanboy starring back. Now go eat some cake or somthing. I'm an big Fanboy, never on this site or any other for matter have I ever said otherwise :-) I'm not the ones off my meds buddy. I'm an asshole on here everyday and I love being and asshole to big oh fat hyporctrites like you. IF you like I can quote your really juicy anti Xbox comments dating back from when you joined. You remind me of another member here that used to claim not being a fanboy but was. His name was GaMr, you wouldn't happen to be GaMr would you?
But go ahead. If you take this site as seriously as it would appear you do, to dig up old comments like that, then I think you need to take a step back from the net for a long while. Then again, I can always just go play some Bioshock, and then marvel at the Uncharted demo on my 50" 1080p SXRD television in full surround sound. It's good to own more than one system, ya know? I could even take a picture if you're that obsessive over this. :)
Another Xbot story proven fake.
Another dumbass who can't read, or simply click on a link. EDIT: Disagree all you want tards, this guys troubles aren't over. You'd know that if you actually listened to the recording.
This article should be marked as a rumor. "should not void a PlayStation 3's warranty." Shouldn't that read will not.
It should be taken as what was said in the conversation, not as the official outcome. It's only when someone listens to the recording that they realise the situation with that guy's dusty console isn't over. This is explained (albeit vaguely) at the end of the article as we still need an official response from Sony so this situation doesn't happen again.
Ok, I am confuse. Why is there an article about dust not voiding your ps3 warranty? Did I miss something?
To the ones who said the story related to this was fake. Know what, I'm pretty sure that the dust guy was telling the whole truth. But shockingly he just a string of crappy unhelpful people. Because in the world of Consumer Reps. thats just unheard of.
I heard turning on your ps3 voids your warranty. Must be true because some xbox guy told me.
i think the issue from the start is that the guy doesn't have the receipt for his ps3 since it was a gift. but who knows, there is a chance of crappy support too.
Just like I said yesterday.. Bunch of idiots come to this site I swear....
I can't believe that anyone believed that standard household dust could invalidate a warranty. Next they will claim that your warranty is void if you live more than 200m above sea level or if you own a ferret called Dave.
He sounds like a whiney **** to me. I'd hate to hear this guy on the phone with Microsofts xbox division after his 12th RROD. I hope Sony smashes his PS3 into pieces and sends it back to him.
"I hope Sony smashes his PS3 into pieces and sends it back to him." I hope that if you have an issue everyone jumps all over you ass loser.
either side,but if pushed i would side with consumer on this one.Simply because he's a consumer and not a professional in this particular regard. However, let me just point out how dust can be considered neglect. although it is fairly obvious to most of us, that not keeping the air vents dust free can cause problems, it's also important that the item is not situated in an excessively dusty environment.Doing so,MAY constitute neglect.Here's why. The dust that accumulates at the fan intake is indicative of the dust already resting on the component innards.If dust builds up on the components the heat sinks cannot effectively disperse the heat, therefore leading to premature component failure. So, if you knowingly situate your PS3 in an excessively dusty position, you could end up with a voided warranty. Of course, as a consumer its very difficult to know this upfront. Technicians can usually tell from the insides, what cannot be seen from the outside. This is just an alternative viewpoint from some who has had to deal with such issues at a professional level.
Should not void a warranty and does not void a warranty have two completely different meanings. Sounds like some butthurt fanboy drama queen was on a mission to prove that the PS3 is more reliable than anything ever. People can say what they will, but from my personal experience with Sony customer support I have no reason to believe that they wouldn't try to weasel out of warranty coverage.
ROFL MY DustY PS3
until your PS3 breaks down. Whether it be from dust or some other related thing. I learned the hard way with the xbox 360 saying there making stuff up and my 360 is still alive. Bam, rrod (before warranty) and i was apart of that crowd this guy is in now. That goes for most xbox users too who also learned the hard way. Instead of labeling yourself to your console, you should defend the consumer before it happens to you. Telling by the recording, he is most likely telling the truth. If this were to happen to you, wouldn't you feel the same as he does?
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