From Consumerist.com: "I just got off the phone with PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty."
well if you allow your $600 machine to get so dusty that it breaks you dont deserve to get a new one.
maybe you want this to become flamebait? Maybe your saying you dont use your PS3? In anycase how long does it take to wipe off the dust from a game machine? What 10sec?
Maybe you work for EA and you cant help but be lazy
Prime example of a total bum is one that wont take the 10sec every other day it takes to wipe off dust.
HAHAHAHHA. this is hilarious. This is like saying if you dont play on your PS3....and just leave it (notice it wont get damaged and notice this guy trying to say he did not play on his PS3, he doesnt hav one) then you can not get the warranty.
"Obviouslly this is a 360 fanboy"
There isnt enough negative PS3 news these days is there, all of the adverts and eveythign, with sony owning a lot of TV enterprises, and its shareholders own even more TV channels. Bye Bye 360
even if this is true, there is an easy fix before sending it in.
just buy that air in a can stuff (ie dust remover). and blow the dust right out
ya thing is a dust magnet its a fact if this story is true I hope they get enough flak from it to smarten up.
Still if mine breaks imma giving it a good dusting and taking pics b4 I send it in....
Shame on you Sony! This is not a PC, there is no way this guy could vacuum out his PS3 without opening the case and voiding the warranty. These are the type of tactics that Sony tend to use on product when they have to cover the warranty cost. I had a laptop that was killed by a bios upgrade provided to me by Sony's tech support. They claimed that I was doing the bios upgrade at my own risk AFTER the machine wouldn't reboot. However, there original tech problem was that my battery wouldn't hold a charge and they told me to do the upgrade as a tech solution. Just like that, a 2000 dollar laptop dead in 6 months and they wanted me to give them 750.00 to replace the main board or I'm out of luck.
I feel sorry for this guy because they got him in a typical Sony-Catch-22. Can't open the case (without voiding the warranty) and can't stop dust from entering the case (totally out of the consumers control).
Perhaps since Sony is going to be such pricks about it they should use tighter screens on the casing of the PS3. This is really sad. I'm going to throw a MAJOR fit on their a$$es if this happens to me with my PS3.
Also, why do you need a frickin receipt, at this present moment, they can look at the manufacturing date on the box and tell if it is out of warranty. How criminal.
Wow, how dusty is "too dusty"? I want to see pictures.
Too bad, if you had a 360 then you could get it replaced for almost any reason you can think of up to 3 years.
$600 is a LOT of money to be wasted. Sucks.
Then, he just has to wait until he get the PS3 back (as stated) with a document stating it's not under warranty because of dust (they HAVE to write down why it's not under warranty). Since it would not be under warranty anymore, he can then open it in front of two witness and take is own pictures of the inside. Witness sign the pictures. Next step, go to BBB and/or post the pictures all over the web with a scan of the letter claiming warranty is void. You can be sure he would get a call back from Sony quickly...
But as I said, only if it's true... Somehow, I don't this so.
Sony's customer service center just won an award for being so good. This is just a lie made up by Microsoft most likely. I haven't heard of any real problems with sending a PS3 in for repair. The couple reports have been about how great the service was.
Now, if this is true then he must live in a dust bowl and the whole PS3 was clogged up with dirt. If that happened I can see why nobody would replace it.
I never wipe down my 360, and it plays like a dream. If I had a PS3, and got this load of crap from sony, I would record them and expose their asses on primetime. Hell, maybe I buy the $399 PS3, since it is so cheap (LMFAO), and try the dust experiment. But, I would record their asses. Don't know if this is true, but I'm just sayin.
I have a can of air on the subwoffer next to my PS3. I blow air on it every day before I play a game. Anyone who let's an amount of dust on their system, to the degree of it voiding a warranty...deserves to have the warranty voided.
xboxppl that will aprrove this
i use my PS3 daily and for many many hours and geuss what. It still collects dust
ADD ON: ahahahahahahaaha i guess u disagree that my PS3 collects dust even when used daily. I guess u have seen my PS3. HAHAHAHAHAHAHAHAHAAHAHHAHAHAHA HAHAHAHHAHAHAHAHAHAHAHAHA
more bullsh!t stories
your call of duty 4 must be lagging again
don't take it out on sony
with these made up stories
so you surf the internet on the ps3 That explains it all.
The ps3 attracts dust like a magnet. Who wants to wipe down a console everyday for 10 seconds....
If it gets used then it wont get dusty. Atleast one will have to reach it to insert a game or movie. So naturally if u see dust on it you'll try to clean it.
agreed sak500, it only makes sense to clean it once in awhile. I always see dust only my ps3 (due to the glossiness) and i just take 10 seconds out of my life to wipe it off. Its not hard to do.
this story is a total fake and i dont care if it gets approved
this site is filled with self loathing hatfull ppl that cant help but try and make a piont out of things that dont mean jacksh!t in the real word
like this story
Maybe this is why 33%?RROD is a issue? Maybe the kids that have a 360 dont wipe off the dust?
"this site is filled with self loathing hatfull ppl" You mean like you?
i don't belive the story either,i think he's makin it up but you shouldn't have said the 360 have a 33 % failure rate because it's not true either,hell you don't hardly hear about it any more.microsoft fixed the problem and gave every one a 3 year warriny wich is half the console life for free.
when sony came out with the ps1 and 2 they had a lot of problems with them to and they had around a 33% failure rate maybe a little higher or lower but not by much.i had to buy 5 in less then a year and a half and i know someone that bought 6 of them.
the reason that the 360 problem became a big deal is because when the 360 came out every body in the world was on the internet and every one talk about it and spread the news all over the world and like this guy here they had some sony fans lieing saying that they had a 360 and it burned up ,the reason that you knew that they were sonyfans because their story were just impossible,for instance one of them said that he was playing his 360 and it just stop playing so he tryed to eject the game and it wouldn't eject so he pryed the door open and the reason that it stop playing was because it got so hot that the game melted all over inside the system and anybody with common since knows that before that would happen the 360 would've shut down or burst into flames brcause it takes a flame to melt a disc and i've read a lot more that was just like this one.
the reason that the ps1 and 2 didn't become a big deal is because when it came out they didn't hardly had anyone on the internet to talk and spread the news like they did with the 360 and if the internet was like it is now back then then sony would've had the same problem as the 360.sony gave every one a 3 year warrinty but sony didn't give us anything for our problems.
all things collect dust fools! Unless you live in a sealed room that doesnt allow for outside air your GOING TO GET DUST
maybe the ppl that have hit disagree are children who dont have to clean there own house. Maybe mommy makes your bed and cleans ur rooms. I own my own home and im telling you all! Things collect dust
i wipe the vents maybe every 3rd or 4th day but im a smoker so that adds to the dust. I also use insence
i dont wipe down the whole system. Just the vents
ok follow my steps..
step 1. bend over
step 2. Grab your neck and yank really hard til you hear a loud pop
step 3. Quickly take a deep breath and relax
Good job...you now have your head successfully removed from you ass.
disclaimer: If suffocation and brain damage are incurred they will be your own fault.
Oh and um read the story you idiot. No one said that "DUST DOESN'T GET IN MACHINES" this is a story about Sony saying "TOO BAD YOU GOT TOO MUCH DUST IN YOUR MACHINE!"
False... Way false. I deal with this everyday and I'm sorry, this is an out and out lie. I wish Sony would sue you for slander, as a matter of fact. Dust does not void the warrenty of your system. Light sratches due to dust don't, either. This is unfounded... My Alan Wake news is real and it gets pulled, this is absurd. Again, I deal with this everyday and I can tell you 1st hand no... Sony does not void the warrenty for dust.
Now, if your system has dust all over it and you sent it in for repair like that... You're lucky they don't send a box of CAT S**T back to you.
Yes it's a lie and a conspiracy, and the RROD being a widespread problem is also a lie and a conspiracy. Give it up, did you EVER think something bad could possibly happen to a PS3?
With Sony faboys approving RROD articles, XBOX fanboys are bound to take revenge.
And the best they can come up with is this?
RROD vs Please clean this before sending it again...
Too bad this revenge is pulled out of somebodies ass. Only retards believe this is true.
Well, Sony's history with the PS2 was'nt the most consumer friendly.
"So you say you're drive is broken? Pay us to fix it for you or buy a new console!".
That's the truth. From my own personal experience with SCEA customer support I have no problems believing that this happened. They told me that the broken drive in my PS2 was because of customer abuse.
The article said that he "wiped it off" before sending it in. It must have an an abnormal amount of dust.
He also said that he kept it in his entertainment center. That is like putting it in an oven.
It was a 1-2 punch against his PS3. Dust blocked the vents and coated the chips like a blanket, and the entertainment center didn't allow proper air flow.
This is a lesson for him. Dust your house regularly!!!
Yeah, that's probably unfortunate. But wouldn't the "death of heat" in a entertainment center contradict the "to dusty" argument? If its a closed environment, obviously it would suck up less (!) dust but simply die the heat death.
That story might well be true, though. In that case, Sony's customer support really sucks. I haven't had any trouble, though. Got a PSP replaced once (not the second time, but I admit that was -IMO- a half/half situation and I decided its cheaper to get that thing fixed myself).
But we've only heard one side of the story. It makes me curious, how someone who has multiple TVs, and what not (obviously spends 1000s of bucks on electronics) does not care about a simple receipt. Even if this is a gift, why wouldn't the parents keep the receipt ? Well, maybe true, but still. That's stupidity.
Haha, although this sucks for the guy, I can see how this is a legit void on the warranty. Has anyone ever opened their computer cases after a few months of not cleaning them? Due to the air flow, they are balls of dust everywhere. You have to clean them out every once and awhile or you risk the chance of shorting out the board (although this is rare) or risk not getting enough airflow. The same applies to any electronics, you have to vacuum the vents every once in a while. I guess it also depends on how dusty your house is, and whether or not you keep the air filters clean in your a/c. I know I've been over to some college friends of mines apartments whose places have been extremely dusty, because they never vacuumed or dusted anything.
what is this "dusting" that you speak of. No seriously ima go dust my 360 right now. should I use some pledge on it.
Did it occur to anyone that it wasn't working because of the dust? The dust is obstructing the view of the laser (diode), and if its out of warranty he should just get it back and clean the dust out himself, a simple compressed air clean might solve all his problems.
sony dust the inside, gets it to work, then resells it to the same person. kinda like all theses refurbished 360 that I keep seeing.
that's what should be on all PS3's
Just playing.. had to throw in a fanboy comment in there.
so back on topic. yeah.. that's pretty gay.
Kind of like a surge protector voids your warranty.... I call BS.
that's tru, my PS3 collects dust like crazy???? it's a dust magnet, but i love that piano black look! amazing
LOL by far the stupidest article on this site today.
What a joke, anything electronic is gonna get fkn dusty ,I dont believe she told u her last name anyways since there not allowed to give out that, only 1st names and ext # or csr #.
While I agree this is unfortunate, how hard is it to check every couple of weeks to see if your unit has dust and then clean it. It's like people have never taken care of electronics. You paid a lot of money for your PS3 so take the time to clean it.
I wont delve in to whether this is true or not. But I will say I have had to put up with some ridicules situations on helpdesks and costumer services so I don’t think even if this isn’t true that any body can say 100% sure this is a lei.
If the head of the costumer service was told to try and save money (which is pretty likely) then some dumb person would come up with bull like this to not have to replace something.
It's a post on the forum. Here's the real news. I just got off the phone with Nintendo and they said that terrorists programmed every Wii to explode on Dec. 31 killing everyone in your house. All you guys have to do is repost what I just said on every game forum until it becomes credible and they start talking about it on CNN.
voids fun on the 360.
It's the first priority of the Sony Fanboys' code! If someone does then just call him a 360 fanboy or state it's false.
I feel sorry for the guy cause he actually has no other way to get satisfactory results. If he voices his story so that others can see what's going on and band together to support him he'll be put down by Sony fanboys everywhere.
Normally I hate it when someone post negative news for any of the console just for the sake of starting a fire, but let me ask this. Why is it when a week ago when a post about the MS Customer Service every damm person jump on it saying how crappy MS service is.
But when Sony does the same thing, because as I mentioned in the last thread every company has their share of bad Customer Service Reps., its just all bs and of course a complete and utter lie. Yea I bet this game sat down and wrote a 3 page story just because.
Anyways my point is you can't have things both ways kiddies. So don't call one story bs because its Sony and another fact because its MS.
the reason why sonyfanboys call it BS. is because for them to accept this as being true about the ps3. then they would have to accept the fact that the ps2 had similar problems.sony fanboy want so bad to forget the ps2 law suite about faulty drive not reading disk.
The PS3 gets dusty regardless no matter how much you use it. The type of plastic it's made out of and it being shiny black attracts a lot of dust. The 360 attracts just as much dust, you just can't see it as well because of it's color.
If you have both systems try it for yourself and see. Use a white rag and wipe each system down and you'll see just as much dust coming off the 360 as the PS3. That's why i clean all my systems daily.
The fact of the matter every system no matter what collects dust. It's not a conspiracy; it just happens. If you opened up most people’s desktop computer you would find a huge amount of dust just sitting in the case. Some case designs are better than others at preventing it but face it happens, and it’s not a diss on the hardware, just most people don’t think about it because dust while being a slight fire hazard or allergic hazard doesn’t normally cause the hardware to fail. So I would be surprised if Sony never even designed the case to block dust, I’m sure if they had none would get in. My guess is he just got a bunch of crappy people working when he called. Many times at centers like that there is a lack of available management and support calls that need to go to a manager get passed to a friend who just backs you up. Bottom line is just don’t know what temperament the employees he talked to were in. I’m sure if this same guy explained his problem to the CEO he would have it replaced and sent back first class.
As for all these fanboys trying to dismiss this guy as a troll get over yourself. Every single day the Better Business Bureau has complaints from large corporations where lowed paid employees pull crap like that. Yes even to the mighty Sony it can happen. The problem comes when they get 1000’s of reports that say this. So do us a favor except it and if anything this would be a time to help a fellow PS3 owner get his PS3 fixed (petition, calls, whatever it takes) so he can get back to gamming and supporting the community; other wise another PS3 owner might just trade sides. (For crying out loud what if you were in his shoes and all you wanted was your PS3 back so you could game?)
This is pretty messed up. I'm not terribly inclined to believe crap like this, but at the same time, this isn't the first bit of news I've heard of people getting ass-raped by Sony customer service, or any other customer service for that matter. Most people that work in customer service are generally buttholes, and if they're not by personality, they will be after having to deal with ridiculous phone calls from d*ckhead customers b*tching that their product doesn't wipe their ass well enough. I used to be customer service rep a few years back, and believe me, after a few months, God help anyone that had the misfortune to talk to me.
Customer Service is a VERY VERY VERY VERY stressful job, and I don't recommend it to anyone with pre-existing tendencies for human obliteration, because a job like that will NOT restore your faith in humanity.
anybody interested in this game NEEDS to see this video. he makes it look like the best game ever created while playing. (quality is not so good though)
Position it vertically. After using it, allow to cool down and place just a cover on the vents (they are placed at the top.) If you lay the console flat on things like carpet you`ll be collecting dust like a hoover.
The author gives names and extensions. I hope the article is not true, but if it is, it has to be the worst custoemr service I have heard. If dust can take out a PS3 in less than a year, there clearly should be a filter over the air intake. I suppose refusing to service in warranty PS3's keeps the failure rate down though.
I called em, cuz my ps3 wasnt working. ( i had a problem with a cable) and i asked, "maybe its not working b/c its too dusty?" and he was like, "what??!?! DUST?!??!"
Guy should have asked to talk to the supervisor. However, if the dust inside the PS3 did indeed break it, it may fall under "act of god".
Collects a ton of dust, and i play all the freaking time. (im not going to lie to you guys, im a PS fan and the 360 could suck my nuts) but like any geek, i use the compressed air to dust my electronics monthly(PC, PS3, LCD TV and monitors). Use common sence people...and if you are unlucky enough to have gotten sucked into the MS ad compaign and purchased a 360, DUST IT WEEKLY. dust slows fans and heats hardware.
take it easy.
Utter utter nonsense. This is fake its not worth a discussion.
-"What will it be, sir?"
-"Give me the 40gb PS3+air-compressor bundle, please. And can I have God of war 2 also?"
-"Of course, but you won't be able to play it."
-"How come? I've read that it was supposed to be backwards compatible. I just sold my PS2 in order to afford the PS3."
-"Lazy developers, I guess..."
well, excessive dust will void most electronics' manufacturer warranties. This is a well known fact within the Consumer Electronic business.
This is like the Power Surger one, yep, just like it but some people suck
it up like a hoover deluxe.
I need to post on some forum,"Yeah, I called MS today about my broken xbox 360 and they told me that playing a game at 3:57AM EST Voids the 360 warranty.
That'd get 200,300 comments here I bet.
I dont know how this is possible unless the inside of the PS3 had a huge blanket of dust over everything.
Strangely enough though, my PS3 doesn't get much dust... I don't know how.. Of course neither does my computer that doesn't have a side panel =P. The PS3 is sitting on a small table in the middle of my room, next to my wii, about 4 feet from the TV, my room is always around 80-90 degrees in the summer, and around 50-60 in the winter(the insulation inside my walls is weak, the house is 150 years old!) My PC doesn't even collect all that much dust, of course it has a huge fan in the front, no side panel, and the PSU's fan sucks up all heat and crap inside the casing and blows it out. Only thing on my PS3 is a tiny dent on the very top corner on the disk-side. Probably got it from moving it all over the house until my sister moved out and I finally got my own room. I don't get much dust on anything in my room, but yet the whole rest of the house does.
Anyways, back on topic, if this story is true, sucks to be that guy. If he's making all this up to make the PS3 look bad while he's waiting for his RRODed 360, he is truly a sad, sad person..
this is fake. i called them up, its fake. whoever approved this must be high off their minds.
they told me they lied to you and this is true.
IM glad I got the BB warenty for my 360 cause that definatly might break, and in 1.5 years ill breakit and get a new one to get my 40 bucks worth. simple exchange is much better than dealing with these companies, of course thed like you to buy another. It actually sounded like this guy used his ps3 alot so I doubt it was because a lack of use, this is just sad on sonys part, too dusty.
Interesting that they say it "accumulated 2 years worth of dust in 8 months."
Are they expecting all PS3's that haven't been cleaned from the inside to clog up with dust and die in 2 years?
Why do people say just wipe it down its got nothing to do with dust on the outside. Any thing with a fan inside will suck dust in. I always open my PC once a month and get my air compressor on it and give it a good blast out. Same with my PS2
... and mine plays just fine... what, did you bury it under a dirt pile or something?
I'm calling shenanegins...