From Consumerist.com: "I just got off the phone with PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty."
well if you allow your $600 machine to get so dusty that it breaks you dont deserve to get a new one. maybe you want this to become flamebait? Maybe your saying you dont use your PS3? In anycase how long does it take to wipe off the dust from a game machine? What 10sec? Maybe you work for EA and you cant help but be lazy Prime example of a total bum is one that wont take the 10sec every other day it takes to wipe off dust.
HAHAHAHHA. this is hilarious. This is like saying if you dont play on your PS3....and just leave it (notice it wont get damaged and notice this guy trying to say he did not play on his PS3, he doesnt hav one) then you can not get the warranty. "Obviouslly this is a 360 fanboy" There isnt enough negative PS3 news these days is there, all of the adverts and eveythign, with sony owning a lot of TV enterprises, and its shareholders own even more TV channels. Bye Bye 360
even if this is true, there is an easy fix before sending it in. just buy that air in a can stuff (ie dust remover). and blow the dust right out problem solved
ya thing is a dust magnet its a fact if this story is true I hope they get enough flak from it to smarten up. Still if mine breaks imma giving it a good dusting and taking pics b4 I send it in....
Shame on you Sony! This is not a PC, there is no way this guy could vacuum out his PS3 without opening the case and voiding the warranty. These are the type of tactics that Sony tend to use on product when they have to cover the warranty cost. I had a laptop that was killed by a bios upgrade provided to me by Sony's tech support. They claimed that I was doing the bios upgrade at my own risk AFTER the machine wouldn't reboot. However, there original tech problem was that my battery wouldn't hold a charge and they told me to do the upgrade as a tech solution. Just like that, a 2000 dollar laptop dead in 6 months and they wanted me to give them 750.00 to replace the main board or I'm out of luck. I feel sorry for this guy because they got him in a typical Sony-Catch-22. Can't open the case (without voiding the warranty) and can't stop dust from entering the case (totally out of the consumers control). Perhaps since Sony is going to be such pricks about it they should use tighter screens on the casing of the PS3. This is really sad. I'm going to throw a MAJOR fit on their a$$es if this happens to me with my PS3. Also, why do you need a frickin receipt, at this present moment, they can look at the manufacturing date on the box and tell if it is out of warranty. How criminal.
Wow, how dusty is "too dusty"? I want to see pictures. Too bad, if you had a 360 then you could get it replaced for almost any reason you can think of up to 3 years. $600 is a LOT of money to be wasted. Sucks.
Then, he just has to wait until he get the PS3 back (as stated) with a document stating it's not under warranty because of dust (they HAVE to write down why it's not under warranty). Since it would not be under warranty anymore, he can then open it in front of two witness and take is own pictures of the inside. Witness sign the pictures. Next step, go to BBB and/or post the pictures all over the web with a scan of the letter claiming warranty is void. You can be sure he would get a call back from Sony quickly... But as I said, only if it's true... Somehow, I don't this so.
Sony's customer service center just won an award for being so good. This is just a lie made up by Microsoft most likely. I haven't heard of any real problems with sending a PS3 in for repair. The couple reports have been about how great the service was. Now, if this is true then he must live in a dust bowl and the whole PS3 was clogged up with dirt. If that happened I can see why nobody would replace it.
I never wipe down my 360, and it plays like a dream. If I had a PS3, and got this load of crap from sony, I would record them and expose their asses on primetime. Hell, maybe I buy the $399 PS3, since it is so cheap (LMFAO), and try the dust experiment. But, I would record their asses. Don't know if this is true, but I'm just sayin.
I have a can of air on the subwoffer next to my PS3. I blow air on it every day before I play a game. Anyone who let's an amount of dust on their system, to the degree of it voiding a warranty...deserves to have the warranty voided.
xboxppl that will aprrove this i use my PS3 daily and for many many hours and geuss what. It still collects dust ADD ON: ahahahahahahaaha i guess u disagree that my PS3 collects dust even when used daily. I guess u have seen my PS3. HAHAHAHAHAHAHAHAHAAHAHHAHAHAHA HAHAHAHHAHAHAHAHAHAHAHAHA
more bullsh!t stories your call of duty 4 must be lagging again don't take it out on sony with these made up stories
so you surf the internet on the ps3 That explains it all.
The ps3 attracts dust like a magnet. Who wants to wipe down a console everyday for 10 seconds....
If it gets used then it wont get dusty. Atleast one will have to reach it to insert a game or movie. So naturally if u see dust on it you'll try to clean it.
agreed sak500, it only makes sense to clean it once in awhile. I always see dust only my ps3 (due to the glossiness) and i just take 10 seconds out of my life to wipe it off. Its not hard to do.
this story is a total fake and i dont care if it gets approved this site is filled with self loathing hatfull ppl that cant help but try and make a piont out of things that dont mean jacksh!t in the real word like this story Maybe this is why 33%?RROD is a issue? Maybe the kids that have a 360 dont wipe off the dust? hmmmmmmmmmm
"this site is filled with self loathing hatfull ppl" You mean like you?
i don't belive the story either,i think he's makin it up but you shouldn't have said the 360 have a 33 % failure rate because it's not true either,hell you don't hardly hear about it any more.microsoft fixed the problem and gave every one a 3 year warriny wich is half the console life for free. when sony came out with the ps1 and 2 they had a lot of problems with them to and they had around a 33% failure rate maybe a little higher or lower but not by much.i had to buy 5 in less then a year and a half and i know someone that bought 6 of them. the reason that the 360 problem became a big deal is because when the 360 came out every body in the world was on the internet and every one talk about it and spread the news all over the world and like this guy here they had some sony fans lieing saying that they had a 360 and it burned up ,the reason that you knew that they were sonyfans because their story were just impossible,for instance one of them said that he was playing his 360 and it just stop playing so he tryed to eject the game and it wouldn't eject so he pryed the door open and the reason that it stop playing was because it got so hot that the game melted all over inside the system and anybody with common since knows that before that would happen the 360 would've shut down or burst into flames brcause it takes a flame to melt a disc and i've read a lot more that was just like this one. the reason that the ps1 and 2 didn't become a big deal is because when it came out they didn't hardly had anyone on the internet to talk and spread the news like they did with the 360 and if the internet was like it is now back then then sony would've had the same problem as the 360.sony gave every one a 3 year warrinty but sony didn't give us anything for our problems.
all things collect dust fools! Unless you live in a sealed room that doesnt allow for outside air your GOING TO GET DUST maybe the ppl that have hit disagree are children who dont have to clean there own house. Maybe mommy makes your bed and cleans ur rooms. I own my own home and im telling you all! Things collect dust btw i wipe the vents maybe every 3rd or 4th day but im a smoker so that adds to the dust. I also use insence i dont wipe down the whole system. Just the vents
ok follow my steps.. step 1. bend over step 2. Grab your neck and yank really hard til you hear a loud pop step 3. Quickly take a deep breath and relax Good job...you now have your head successfully removed from you ass. disclaimer: If suffocation and brain damage are incurred they will be your own fault. Oh and um read the story you idiot. No one said that "DUST DOESN'T GET IN MACHINES" this is a story about Sony saying "TOO BAD YOU GOT TOO MUCH DUST IN YOUR MACHINE!"
False... Way false. I deal with this everyday and I'm sorry, this is an out and out lie. I wish Sony would sue you for slander, as a matter of fact. Dust does not void the warrenty of your system. Light sratches due to dust don't, either. This is unfounded... My Alan Wake news is real and it gets pulled, this is absurd. Again, I deal with this everyday and I can tell you 1st hand no... Sony does not void the warrenty for dust. Now, if your system has dust all over it and you sent it in for repair like that... You're lucky they don't send a box of CAT S**T back to you.
Yes it's a lie and a conspiracy, and the RROD being a widespread problem is also a lie and a conspiracy. Give it up, did you EVER think something bad could possibly happen to a PS3?
With Sony faboys approving RROD articles, XBOX fanboys are bound to take revenge.
And the best they can come up with is this? RROD vs Please clean this before sending it again... Yeah...
Too bad this revenge is pulled out of somebodies ass. Only retards believe this is true.
Well, Sony's history with the PS2 was'nt the most consumer friendly. "So you say you're drive is broken? Pay us to fix it for you or buy a new console!".
That's the truth. From my own personal experience with SCEA customer support I have no problems believing that this happened. They told me that the broken drive in my PS2 was because of customer abuse.
The article said that he "wiped it off" before sending it in. It must have an an abnormal amount of dust. He also said that he kept it in his entertainment center. That is like putting it in an oven. It was a 1-2 punch against his PS3. Dust blocked the vents and coated the chips like a blanket, and the entertainment center didn't allow proper air flow. This is a lesson for him. Dust your house regularly!!!
Yeah, that's probably unfortunate. But wouldn't the "death of heat" in a entertainment center contradict the "to dusty" argument? If its a closed environment, obviously it would suck up less (!) dust but simply die the heat death. That story might well be true, though. In that case, Sony's customer support really sucks. I haven't had any trouble, though. Got a PSP replaced once (not the second time, but I admit that was -IMO- a half/half situation and I decided its cheaper to get that thing fixed myself). But we've only heard one side of the story. It makes me curious, how someone who has multiple TVs, and what not (obviously spends 1000s of bucks on electronics) does not care about a simple receipt. Even if this is a gift, why wouldn't the parents keep the receipt ? Well, maybe true, but still. That's stupidity.
Haha, although this sucks for the guy, I can see how this is a legit void on the warranty. Has anyone ever opened their computer cases after a few months of not cleaning them? Due to the air flow, they are balls of dust everywhere. You have to clean them out every once and awhile or you risk the chance of shorting out the board (although this is rare) or risk not getting enough airflow. The same applies to any electronics, you have to vacuum the vents every once in a while. I guess it also depends on how dusty your house is, and whether or not you keep the air filters clean in your a/c. I know I've been over to some college friends of mines apartments whose places have been extremely dusty, because they never vacuumed or dusted anything.
what is this "dusting" that you speak of. No seriously ima go dust my 360 right now. should I use some pledge on it.
Did it occur to anyone that it wasn't working because of the dust? The dust is obstructing the view of the laser (diode), and if its out of warranty he should just get it back and clean the dust out himself, a simple compressed air clean might solve all his problems.