Ryan Graves, an unhappy customer, has filed a lawsuit against Microsoft Corp. claiming that the company is double-billing subscribers to its Xbox Live Gold service. The class action is seeking compensatory and punitive damages.
In December 2005, Ryan Graves purchased an Xbox 360 console, which led him to purchase an Xbox Live Gold subscription.
The customer is now filing a lawsuit against Microsoft for allegedly automatically renewing users’ subscriptions without receiving permission from the Xbox users, according to Consumer Affairs. Furthermore, the lead plaintiff, Graves, alleges that they have refused to reimburse the duplicate charges.