The head of the Microsoft Xbox operation in Australia, David Mclean, who is becoming famous for what he doesn't say rather than what he does, is set to hear from yet another very "angry" Xbox 360 customer who is so angry with Mclean and his operation that [the customer] has packed up his second broken Xbox and shipped it directly to [Mclean] with a letter that says: "Microsoft sucks you can keep your busted Xbox". [The customer] also said that he will never deal with Microsoft again.
Marcel Ollmann of New Zealand says it is not the (speculated) 30-percent failure rate of the Xbox 360 that galls him - but the "shocking" service that Ollmann received when he attempted to get his first Xbox 360 fixed. In a blunt letter to Mclean he states: "It is fair to say that for the past year Microsoft has treated me like shit."
(Reported by David Richards via SmartHouse on Tuesday, November 6, 2007)
This article is not about the Three Red Rings of Death on Xbox 360. It's about a customer's experience with Microsoft's service.