Microsoft has reinstated the option to allow Xbox Live Gold members to turn off auto-renewal to the service via their account settings on Xbox.com.
It better stay that fu**ing way, so sick of all the unnecessary shi* you have to go through to turn it off.
Yeah, I called to turn off the automatic renewal and the guy tried to pressure sell me 3 times... he begrudgingly asked me why I wanted to turn it off, and I told him I can get it cheaper on amazon and my PS3 is always free. He said "ok, it's your choice to miss out on all Live has to offer". I was like WTF kind of customer service is this.
That is what I told Microsoft account specialize since the regular customer support has to transfer me over everytime. I told him it's obvious why Microsoft removed the ability to turn off auto renew on the web page so that a live customer service person can try to convince the gamer stay with Gold Live. While most wouldn't stay, but some people couldn't say no to the sales person when being pressured to buy the product.
@ guitarded, reminds me of AOL a few years ago. Those customer service reps were the worst. I had one lady tell me she wouldn't cancel my account unless I gave her a valid reason, lol. Bitch pissed me of so bad! She ended the call by telling me she gave me another month free and to "deal with it!" lol.
I just said I sold my Xbox. They can't say shit then!
Err how do you turn it off? I 'cant find the option...
Praise the lord! LoL, i kept getting hooked onto their deals, every time i rang up to turn that feature off
But I did complain to them on their website through xbox.com and the beta program a while back. And then I just ept my CC maxed out so they couldnt charge it untill they jsut canceled my gold. I still havent given them their 20 I owe, LOL.
always said live is like the mob once in get in it wont let you out lol.
worst simile ever...what about the ppl that only use prepaid sub cards, we can get out easily by not buying another one...just saying
@six clearly i was speaking about those who only use a debit/credit card. those who use prepaid obviously have nothing to worry about.
actually it wasnt "clear" because you said "live" in general...so that includes all users of live
I tried to turn it off through this method but I kept getting an error message telling me to try again later. It auto-renewed for another month before I got tired of trying and decided to give them a call. I think they should have get this option to turn it off available through the 360 itself.
This is BS from MS! If they can charge you, they very well should be able to let you cancel effortlessly. That said, I thought this option has always been available online? I just use pre-paid cards from one of them deals that works out to be around $30/annually. None of the console manufacturer's have my card.
Yeah, this article is outdated because the ability to turn it off through Xbox.com was available at least 6 months ago.
I also requested that they add the ability to turn off auto-renew from the 360 under account management when I was in the 360 beta program. That would be much better. I wrote them feedback saying that I would not keep my CC info with them anymore because they make it such a hassle. I think that enought people complained that they had to put it bakc. Edit- for me, the ability to turn that off from xbox.com was available years ago, but not available recently. Im glad they brought it back.
I thought its been that way for a while ?
You would think that, but no. It's gotta be a huge hassle to take off your credit card.
I did it approx. a year ago on the US site. You have to sift through several pages of PR spam before you can finally do it. It's insane how aggressively they try to keep you locked in.
Yea, I thought you could always do it through xbox.com also. But i think this option should be available on the 360 itself. Or there should be some Xbox site app on the 360 where you can do all this stuff from.
You could but then they removed it.. with claims of "security issues" which by the way not even on the website do they store 100% of your CC info.. meaning even if someone hacked your account the worst they'd have been able to do.. is use your existing MSP and cancel your account.
i know friends who cancelled their credit cards in order to stop this 'auto-renewal'
i went to the bank and cancelled the direct debit to microsoft. after about 10 times of telling them. I HAVE A YEARS MEMBERSHIP WHY ARE YOU STILL CHARGING ME A MONTHS WORTH FROM MY ACCOUNT AND NOT GIVING ME THE EXTRA MONTH!!! i ask to remove my details and turn off auto renew and each time they said it was complete. it never was... if you have any problems guys just go to your bank and tell them to NOT let microsoft take any money out!
I have confirmed with Microsoft customer service that if you cancel your credit card while auto renew is still on, Microsoft will continue to bill your credit card until your account gets suspended. So, if you care about your account, this isn't the best method to disable the Gold Live.
lol! That doesn't even make sense. We gunna get ya funds no matter what!
After dealing with that once before, I will never ever give MS my credit card... buying online game codes is a far more easier solution.
finally greedy bastard.
Now let us remove our Credit Cards anytime we want
I know right. Its kinda dumb the only way you can remove them(CC) beside calling customer support, is by add another card. So in end you really can't remove them without having to go through those d*** representatives who tried their best to persuade to stay or not to remove your card or etc
this is on the 360 a long time ago when the new dashboard came out
now let us take it off in the U.S.
That's pretty cool, maybe I won't be so hesistant in the future to avail of some of the Silver member offers.
About f**king time!! I sold my 360 after Gears 2 online was a disaster (first one was my all time favourite online game), was the only game I had a 360 for. I had setup 3 Live accounts on my credit card just as gears 2 came out. A year later and not even having a 360 anymore BAM!! Charged €180. Didn even know that their was auto renewal. Had to ring India and go through a truckload of horsesh!t being spewed by the "customer service" guy before he would de activate it and remove my details. I will be buying a new 360 to try out Gears 3, if its rubbish its going back and I will officially be done with Xbox!
does pre-paid work on live?
NA have to call 4 my xbox to get it turn off
A friend called to get cancel it, and instead he got a deal out of the guy, £16 a year is pretty good deal.
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