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Sony Denies Surge Protector Voided PS3 Warranty

A post claims in the PlayStation forums that Sony Customer Service told the owner of a bricked PS3 that plugging his console into a surge protector had voided his warranty, and that he would have to pay $150 to repair the unit.

Wired Game|Life thought that sounded very unlikely, so they contacted Sony and was told that, no, plugging your PS3 into a surge protector does not void your warranty.

Sony will contact the customer who reported the bricked PS3 to resolve the issue and sort out any misunderstandings.

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blog.wired.com
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Dark_Overlord3538d ago

So how many PPL who posted in the other page about this rumour are gonna post here and admit they were wrong?

pilotpistolpete3538d ago

So the guy got a bad customer service rep. And somehow this is considered news not once, but twice?

khellendros13538d ago

It's news because it's relevant to a particular system. I would want to know what could potentially void the warranty on my system.

pilotpistolpete3538d ago

Yes, I know that, but there is no way a surge protector would void any warranty. And even, by some strange loophole it does, surge protectors have crazy coverage of electronics ( i think mine is something around 50K).

CRIMS0N_W0LF3538d ago (Edited 3538d ago )

And said No its not voided.

Disagree? Why? try calling sony and asking it yourself. Using Power Surge Protector does NOT viod Warranty.

CadDad3538d ago (Edited 3538d ago )

So it would only be fair to post the straightened out story and give it the same chance for coverage. I'm all for learning both sides to a story, I wish more media outlets practiced follow-ups on their reports with corrected mistakes.

*EDIT* Yes I realize it was a forum or blog post, but it's media to digest none the less and can be used for various reasons...good or bad.

-CadDad

marshman3538d ago

Total BS, what i find funny is that almost every article on this site almost always has two sides a pro and a con.

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