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EA tells gamers to ask Sony for a refund over Mass Effect 2 data corruption

A Maxconsole reader forwarded a transcript that he had with EA over the save data glitch in the PS3 version of Mass Effect 2. The whole conversation is pretty funny, but one one of the most interesting things is that the EA rep told the gamer to get a refund from Sony.

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Warprincess1161927d ago

That guy was a jerk. He was releasing all his frustration out on poor robert.

pesevengi1927d ago

LOL. First time ever heard someone with sympathy for the 'other side' :).

aCasualGamer1926d ago (Edited 1926d ago )

Agreed!

@Warprincess116, Robert should have been more understanding and carried a higher IQ. The guy told him several times that Sony was not at fault for a badly programmed EA title.

It doesn't matter where the game was purchased, it is irrelevant when the main issue is bad programming. Robert should have recognized this and been more helpful.

I agree with the guy overall, a customer should not be tossed between different corporations responsibility. If EA keeps up with this type of support services the company will lose customers.

NYC_Gamer1927d ago

how is he a jerk?he paid 60 dollars for a game thats broken and wants help/answers.

xino1927d ago

did that guy even did what the rep told him?

deleting the game data could be the problem!
Game data is not linked to Saved games!

Game data just consist of games data files downloaded to the hdd for faster load times.

-Ninja Gaiden 3-is sick!:)

chazjamie1927d ago

Why do u end every comment with ninja gaiden 3...its almost as annoying as
-end statement- ( i am cool, i do not edit)

DarkFantasy1926d ago

Indeed.I hate when people do that or email you and write there name at the end -___-

Zimmerman1927d ago

Some of the files probably got corrupted while he was downloading them. I don't think that's a rare issue, really.

He should have just followed the advice he asked for. Re-downloading the game would likely yield uncorrupted files. PROBLEM SOLVED.

Guy just wanted to argue...

cochise3131927d ago

This is why Physical media is better.

blackburn51927d ago

Sigh. Is this a wide spread problem or is it just a few people making a big deal about something like the few people who claim that the updates freeze up their systems? Gamers whine so much it's hard to tell if something thing is a big problem or not

NYC_Gamer1927d ago

so people who are dealing with these problems shouldnt be upset?they paid 60-70 dollars for a product they expected to work 100%.

ChristianGamer1927d ago

No, bioware say they are going to fix a problem that only 3 people are having /s
I hate it when people claim there isn't a problem just cause they aren't experiencing it. Even if it was just 1 guy, he paid full price for his game and he has every right to complain.
This is what Bioware meant when they said definitive version huh? Yeah I think i'll stick with my non-definitive version then thank you

Nate-Dog1927d ago (Edited 1927d ago )

LOL, EA just ship it onto Sony. From what I know and my experiences with problems like these, the retailer is usually the one that is to be held responsible since even if there is a fault with it, even if that fault was the cause of the developer/producer since the retailer sold on the faulty product. True enough, this case it's Sony but I don't know myself what the law over buying digitally like this is.

Edit @ George Sears: Yeah that's true but usually retailers try and fog you off and say "it's nothing to do with us, you have to go to the manufacturer about it" when they see you don't know your rights / consumer law.

George Sears1927d ago

It's like buying a game via Gamestop. I'm not going to call Sony or Media Molecule if my BD of LittleBIGPlanet 2 is faulty. I'm going to resolve stuff with my local game shop.

In this case, Sony needs to attend to these issues. This kid is screwed though.

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