A Maxconsole reader forwarded a transcript that he had with EA over the save data glitch in the PS3 version of Mass Effect 2. The whole conversation is pretty funny, but one one of the most interesting things is that the EA rep told the gamer to get a refund from Sony.
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@Warprincess116, Robert should have been more understanding and carried a higher IQ. The guy told him several times that Sony was not at fault for a badly programmed EA title.
It doesn't matter where the game was purchased, it is irrelevant when the main issue is bad programming. Robert should have recognized this and been more helpful.
I agree with the guy overall, a customer should not be tossed between different corporations responsibility. If EA keeps up with this type of support services the company will lose customers.
deleting the game data could be the problem!
Game data is not linked to Saved games!
Game data just consist of games data files downloaded to the hdd for faster load times.
-Ninja Gaiden 3-is sick!:)
-end statement- ( i am cool, i do not edit)
He should have just followed the advice he asked for. Re-downloading the game would likely yield uncorrupted files. PROBLEM SOLVED.
Guy just wanted to argue...
I hate it when people claim there isn't a problem just cause they aren't experiencing it. Even if it was just 1 guy, he paid full price for his game and he has every right to complain.
This is what Bioware meant when they said definitive version huh? Yeah I think i'll stick with my non-definitive version then thank you
Edit @ George Sears: Yeah that's true but usually retailers try and fog you off and say "it's nothing to do with us, you have to go to the manufacturer about it" when they see you don't know your rights / consumer law.
In this case, Sony needs to attend to these issues. This kid is screwed though.
Chris Priestly wrote...
Hello everyone.
We are aware that a small group of Playstation 3 users are getting corrupted saves while playing Mass Effect 2. We are aware of the issue and we are working on a patch to fix it. This issue is caused by too many level transitions within a single gaming session. Players who play for an extended period may encounter this issue.
In the mean time, there is a very simple work around to prevent this issue. Simply restart your game every few hours. By shutting down and restarting your game, you will not encounter the corrupted save issue.
So take a break from Mass Effect2 by shutting down your game, say hello to your loved ones or take the dog for a walk and then restart and keep playing.
http://social.bioware.com/f...
So they are working on a fix but in the meantime it may be necessary to stagger your game time with Mass Effect 2.
Its good that Bioware have finally come forward and have acknowledged the issue, now I just hope they give us an estimate of when said patch will be released.
This says that there is a patch available. However, the forums on the bioware site say that there is no patch available. What's the deal?
I find it interesting that the guy who has the problem says he understands a retailer not refunding open software. I would point to the fact that there is no physical item that was purchased that has physical packaging and plastic, but what would be the point. In reality, the refund process for such digital distribution should be much less expensive for them, overall.
I will also say that this guy did not have much patients for the situation. Maybe I’m just use to dealing with situations like this, but that’s how installation and downloading files sometimes works. Downloads get corrupted. Installations get corrupted. This actually has nothing to do with EA/Bioware’s code or product.
EDIT: Saw Charmers post. Guess it is something on Bioware's end. Oh well. Regardless, the stuff about things getting corrupted is still valid.
Gameplay > Graphics
Because I bought the Digital copy and I honestly don't want to start my game and get 20+ hours in the game only to lose my data.
In the mean time you can still play Mass Effect 2 on your PS3 as long as you simply restart your game every few hours. By shutting down and restarting your game, you will not encounter the corrupted save issue.
That information has been posted by Bioware.
either they still hold a claim to the software in which case they start showing some fucking responsibility for it or they fuck the hell off from my game and let me sell it, trade it or give it to a charity shop if that's what i feel like doing with it.