LOL: Microsoft Xbox tech support don't know what HDMI or Optical are

This is just totally outrageous, Microsoft should be ashamed of themselves, this guy obviously don't know what hdmi even is!! Its kinda long but its a must listen.

[Rockstar]

This support guy is hella stupid.

[jay2]

crist, that's insain!.

[MADGameR]

Thats funny because a nintendo fanboy called 1 year ago because he had a connection problem. They don't even know what LAN is! lolz

[BIadestarX]

mmmm... how can I know if this is true and not just another attempt from Sony fangirls to try to start a flamewar?

Questions?
How did this guy know the tech support guy was going to have this problem before he decided to record him?

Why did it take so long for the guy to talk after he asked for the name of the caller?

He just bought Halo 3 limited edition.... Readly? Where? Halo 3 comes out on the 25th....

I have an elite so I will go on detail about how this guy wouldnt be calling support for something so obvious.

The elite comes with HDMI cable and an adapter for digtal audio..

Here is the adapter:

http://www.gamepro.com/micr...
do you see the little black slot? nothing else other than a digital audio cable fits there.

Manual page 5 show a detailed step by step on how to connect (yes with arrows ->) cable to adapter.

Why would this fool call support and wait for who know show long when 1) the xbox 360 elite comes with the digital audio adapter....
2) There is a manual... faster than calling tech support.

I heard the recording and here is what the guy says, "If I have the optical audio cable in it actually covers the HDMI port"...

so, here is the guy problem:
He is using the wrong cable... he is using the component adapter because he didnt bother reading page 5. They guy also figured he should connect his xbox 360 elite using components and HDMI (2 video inputs) because it would give him 4D and 2200p graphics.

I think that the idiot here is the caller.

I wonder how he was able to find tech support number faster than the manual.. or better yet... wonder, "what the heck is this cable that fits find with the HDMI cable that have an optical hole???"

[Panthers]

Most tech support people are idiots. This isnt trying to start anything. It is just showing how bad it can get.

[risk]

"it" is calling them sony fangirls, but look whos getting their panties in a twist.

[Spinitus]

oh u poor xbot, wats wrong??? u want a cookie?

[SmokeyMcBear]

seriously blade.. your panties are soaking wet.. but i believe he got the halo 360, not the game, but the console itself, and it did not come with the adapter.. but yeah.. you need to calm down man, seriously

[Itachi]

are you gonna write a report on every little Microsoft problem

[WilliamRLBaker]

I agree with bladester:) He raises valid point, and I'd all so like to add that if microsoft is seemingly by that site the only stupid customer support is microsoft why do most customer service places suck?

He's singleing out one customer service, and his questions are more retarded then the customer service reps replies so I call fake.

[mphillip49]

I don't think he was trying to say that Microsoft support is bad as a whole. He just happened to be very unlucky and got someone that doesn't know what he is doing. I am a PS3 fanboy, but I did not take that conversation as Microsoft doesn't know what they are doing. I am sure that Sony has someone in their support just as bad. You need to stop thinking that everything is criticizing Microsoft. As much as I hate Microsoft, and let me ensure you that is a lot, Microsoft has some guys in their support that know what they are doing.

[Zhuk]

the people who approved this garbage are nothing but scum

[jackdoe]

This is what happens when you outsource your customer service to India. Nothing special. Shouldn't even be news, but after the whole Home, Wikipedia news got approved, not surprised that this got approved as well. There needs to be tighter restrictions on who gets to approve these articles.

[ChefDejon]

not that serious

[tehcellownu]

lets xbots deal with it and laugh at them for buyin a broken 360 out of the box..lol

[razer]

Still have 5 bubbles?? Go watch a Blu-ray movie.

[WafflesID]

Seriously. Can't we report the people who approve this crap so they can stop approving more crap?

[DGodfather]

Please bladestar for the love of god shut the f*** up

[razer]

and you sometimes get very knowledgable techs and sometimes not so smart. To have a headline that says "Microsoft Xbox tech support don't know what HDMI or Optical are" is misleading(not to mention the grammer is that of a 13yo). Yes, you got a bad tech person but that doesn't represent the entire tech support staff.

This seems like another "cheap shot" at MS and the Xbox 360. Call Sony tech support or Nintendo and see if you always get the right answer. You won't, not %100 of the time, does that make it news?

This seems like a very immature and childish thing to make a news post about.

[N4GayFanturds]

is really in need of a flush! They should make the rules to post ONLY from news sources like ign, teamxbox, etc.

But I guess I'd be posting idiotic crap too...if my console didn't have any games for it.

Now do me a favor rabbid Sony fa6boys and hit the disagree button...go ahead...it won't bite you...that's it. Very good. Sony has you trained like a little puppy. You want a biscuit? Ok. tell your fellow fa6boys to stop by and hit the disagree button too. Go ahead. There ya go. Nice little puppy!

[jodonn08]

how do i know more than this tech "support" guy, quit oursourcing our jobs

[hfaze]

Corporations in general need to learn that customers prefer to talk to a support agent that not only actually knows their sh1t about the product they're supporting, but is from the same continent as they are...

Even tech jobs and other high-skill positions are being off-shored... Developers, SQL DBA's, Tech Support, Mechanical Engineers, Electronics Engineers... It's bad enough that most of America's manufacturing has already gone overseas, but when you start sending over everything you can, what's left?

I'm sure that college students here in the states just love that they are racking up huge amounts of student loans just to flip burgers or wait tables...

Just wait, Medical Services will probably start getting sent to South America... I hear that doctors are REALLY cheap down in Guatamala... ;-)

[WafflesID]

I don't care what console you prefer, this is flamebait. There is no benefit to having this posted.

[FFVIIFan]

It really isn't that serious. I think it is funny as hell. I'm sure there are tech support just as bad for the PS3 and Wii.

[jackdoe]

Try calling Verizon DSL tech support. You'll be pulling your hair out.

[Trick Nolte]

Not for Wii. They are actually really helpful and respond quickly. My Wii was hiccuping on all of my games even the VC games were jerky. Called Nintendo support and after going thru the automated ques, a service rep answered after 3 rings, She was very helpful and after a few questions advised me to either send it in or drive to a NinWIR center for same day service. So the best thing was I didnt even have to send it in for repair. Apparently Nintendo has walk in repair stores in place(NinWIR) in select locals. All i had to do was take a for minute drive to the repair center in Chatsworth CA, I live in LA. fill out a short form and waited 40 minutes while they changed the CPU in my Wii and took it home the same day. Just this past Monday to be exact. I was really fockin impressed bc i thought my console was gonna be gone for a few weeks. Nintendo CS ROX!

[ArmrdChaos]

Wow...an anti-microsoft blog posted on a site with mac.com in the url. I love how the conversation is crystal clear and assumed to be from India??? I guess the latest N4G contest must be going on again... forecast calls for severe crap storms with heavy amounts of blogs and opinion pages. Why report the news when you can try and make your own news.

[THX7168]

Many Mac owners also own a 360. I own a Mac and also own a 360. You assume it's ani-Microsoft only because it's posted using a mac.com address.

I'm pretty positive this guy would have posted this anyway if he got that type of service from somewhere else.

[hfaze]

After having worked for the evil empire, I find it hard to believe that the tech support agent didn't have access to the product manuals, and OBVIOUSLY wasn't even properly trained in the product he was "supporting".

At least things weren't THAT bad when Microsoft was using Software Spectrum, Keane, and other AMERICAN outsourcing providers...

I can understand going with an outsourcing agency from India to support customers in Asia and the middle east... THAT actually makes sense... But to outsource US support to India, taking the jobs away from QUALIFIED American workers, to save some money, when you're one of the most wealthy companies in the world? There's only one word to sum that up... GREED...

And Microsoft claims that customer support quality has not been affected by off-shoring support... LOL...

Show of hands... How many of you American N4G'ers would be qualified enough to do XBox 360 support? Would you take the job if you were offered?

[jackdoe]

I probably would. I mean, with the advent of computers, I could make up stuff as I go along.

[Danman35]

bladestar please punch yourself in the face and don't stop until you pass out.

[Nameless]

This site needs to rethink its strategy when it comes to "news" especially since this is not "news" as usual. The Sonians are at it again.

[Itachi]

Neither did Microsoft 5 months ago

[DJ]

=P

[jackie chann]

Yawn...........

[wetowel]

Customer-Is it possible to contact microsoft like a phonenumber.
Employee-Yes sir just go to www.xbox.com.
Customer-No no i mean is there a phonenumber that i can call to contact microsoft directly.
Employee-Yes sir if you just go to www.xbox.com

I think i would have snapped at this point.

[randomGuyOnline]

I'm pretty sure this was an isolated incident. You people act like this wouldn't happen to any other company. Besides, this is the first time that I've ever heard of something like this.

BTW. Did anyone notice that he had a difficult time understanding what the caller was complaining about? The caller kept telling him the problem had to do with hdmi and optical audio cables, but the tech guy kept on talking about component cables for some reason. Its like he couldn't understand what he was trying to say.

[Boink]

there are poorly trained idiots in every call center.

I'm sure you could find some dumb people answering the phones @ sony and nintendo as well.

[Charlie2688]

That Tech guy is a F-ING IDIOT!

greatest quotes: "check your HDMI port with you component cables", "HDMI port actually has 5 cables...I mean 6 cables", "did you tried using a different cable?", "the phone?..www.xbox...system...do t com"

[ALMIGHTYPS3]

HDMI-uncompressed all-digital video AND AUDIO interface.HDMI provides an interface between any audio/video source such as a set-top box dvd player,and a/v receiver and a audio/or video monitor,such as a hdtv.
HDMI supports standard,enhanced or high definition video,plus MULTI CHANNEL DIGITAL AUDIO on a single cable.It transmits all atsc hdtv standards and supports 8 channel DIGITAL AUDIO,with bandwidth to spare to accommodate future enhancements and requirements.SO WHY DO YOU NEED A DIGITAL OPTICAL CABLE IN THE FIRST PLACE????

HELLOOO MCFLY!!

[jackdoe]

Well, jeez, I don't know, maybe your damn sound system doesn't support it.

[Texas GMR]

There are quite a few receivers that do not support HDMI connectivity. Especially older all-in-one box 5.1 systems. My receiver was over a grand 3 years back and it doesn't support it.

[diatom]

One HDMI port for the TV, one optical port for the Sound system. You can't get 5.1 out of crappy TV speakers...

[hfaze]

My Onkyo reciever supports HDMI video switching, but does not do audio over HDMI. Kinda ticked me off becuase it's a 7.1 receiver and the my devices will only do 7.1 over HDMI.

So yeah, I can see how this guy would need the HDMI and optical cable combo...

[PimpHandHappy]

tear that thing down. I want to see the new chip! i want to see a stress test on the new Halo360

i might want one next year

peace

btw not the Halo360 because i think that thing is dam ugly...i mean a elite

[DJ]

'Cause I've seen some damn good 360 mods. The 'Halo' edition just looks bland and funky. I know they tried to match the new color of Master Chief, but they should given it the same finish he had in the Target Trailer:

http://news.filefront.com/w...

[JosefTor]

I love my Xbox 360 and even other Microsoft products but I'm glad this audio hit the web. I have had horrible technical support calls to Microsoft talking to people who obviously aren't in the US and I want Microsoft to know that they need to fix this.

[jpod]

Funny stuff. My brother told me once that a TA in his computer lab didn't know what a zip drive was. Too funny when the tech person doesn't know what things are on what they are suppose to help with.

[Vip3r]

Bladestar you are becoming worse than themart. Seriously get out more. And LOL at M$ crappy support.

[BIadestarX]

Actually what you Sony leg humpers are not liking about me is that I ruin your flame fest. "lets xbots deal with it and laugh at them for buyin a broken 360 out of the box..lol". all these stupid articles about 1 person out of millions this... and that... are getting ridiculous... look at how many comments specially non-related and off topic...
even if true... as if Sony does not have this problem too? Look at your comments, "And LOL at M$ crappy support."... you see how you generalise it? and you calling me "worse"?

[Vip3r]

But with you every topic must have an insult to Sony fans. The only thing you ruin is the topic itself whether it be good or bad.

[bee2427]

but i had a problem with my ps3 and my AV reciever and I called sony and had a great experience.... the guy was not from india, he def sounded like he was from the united states and actually was on the phone with me making sure all my connections were set up correctly and the different things i should try, i would be really pissed if i had to argue that hdmi is not a component cable to sony