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It is not only about the devs, but the other guys.

Did you guys know that Rockstar Games problably has the best customer support out of all game developers?

If not, you might want to read this article.

RockstarBase writes:
Hi, I'm IamRich, and I am going to tell you a story about my experience with the Rockstar Customer Support.

I can't play Red Dead Redemption online as I just cannot find any players online unlike my friends in my friend’s list.
My console is the PlayStation 3 and configured as DMZ to allow unrestricted access to the internet so that it does not interfere with online gaming. So I was unsure what the problem was, so I contacted Rockstar Games. Within a few hours they replied. Emails were sent back and forth between us until we realized the issue is not going anywhere, so they came up with this...

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rockstarbase.com
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MaxOpower2555d ago

Great customer support!!! Awful ports....

xDaRkModEx2555d ago (Edited 2555d ago )

I can't even play Vice city http://www.xfire.com/video/...

Edit. I also tried contacting support, I never got a reply

fail0verflow2555d ago

fanboy website praising the dev, lmao, but who's not R* fanboy

RockstarBase2555d ago

How did you contact support? Did you use the online support form on RockstarGames.com?
http://support.rockstargame...

RockstarGames also have a support account on twitter. You might want to try that: http://twitter.com/#!/rocks...

xDaRkModEx2555d ago

@RockstarBase yea i tried the website form like a year ago, im a try the twitter to see if they are useful.

Baka-akaB2555d ago

I'd rather have less bugs and not have to rely on support for a game

Vip3r2555d ago

Rockstar really do have excellent customer support. I had a problem with Vice City of the PC a few years ago and they went out of their way to ensure that I got it working. The guy even went as far to ask about my DVD Drive make and model so he can check for issues about it.

Just a shame the bigger companies that have many problem with their games *cough*Activision*cough*, don't offer the same level of support.