Sorry, dude. You deserved better. A great birthday party was planned, but things just didn't go as expected. Customer service is VERY important, and this is one of the reasons why.
Yeah... it's for that very reason I try to avoid gamestop whenever I can. Most of the people in there have a fanboy stick shoved so far up their ass...
When you're by yourself a bad customer experience can be pretty monumental, but when additional people are involved (especially your kids) it's beyond frustrating. I sympathize with ya. It's times like these when stories like GameStop need to have some more socially-outgoing "party planning" people on-hand to help run these events. Maybe it's even better have Nintendo-picked people come in and help run them.
Yeah, GameStop is just terrible in most every way. No way to dodge that fact.
I love my local guys, and don't have a beef with the company as a whole. Perhaps I have a good crew here. I was just saddened and frustrated at the effort we put in for nothing. On a side note, I have a scheduled call for this evening with the manager down there...perhaps there will be a happy ending article for me to write!
For any who might come back and read this, there's been an ending to the trial; I posted it as a comment. Click on back in and check it out.
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