A loyal fan with an unwanted purchase cried out for help, and Steam delivered.
Haha, nice. Steam is awesome. Maybe I can get my money back for Rogue Warrior.
Steam has very very good customer support. Although I wasn't asking for a refund they are still more than happy to help with most problems.
last time I contacted steam they gave me the finger, no jk, but they just said i can't get a refund.
I tried to contact them to reset a CD key and I had the scan and everything set up the right way but they wanted me to mail it to them with $10. which I wasn't gonna do cause you can almost buy Half life platinum collection for that price now. still ticked me off though becuase I payed like $70 for it back in the day.
I can vouch for this, Steam did the same for me when buying a game. I meant to buy the complete pack and click on the one game only. They refunded me and then I got the complete pack. Very awesome!
If only every gaming company was like steam. It's be a much more friendly environment.
Wait, what's so funny? I totally agree with Soldier. Steam is an amazing FREE service with amazing customer service. I don't want to get into a flame war, but would the same thing happen with XBL which costs money? I think not. ~_~ Just to cover my tracks, this wouldn't happen with PSN either.
because valve is pretty much the king of controversy...
Steam isnt a game company. Valve is the developer that made Steam to auto update CS. :)
Nice. I wanna see Live and PSN be generous like that.
Live or PSN cant compare to the awesome deals available on Steam. Lets not forget 5 years from now when new consoles are launched, Current games bought on PSN or Live may not work on the next console. With Steam or any other DD service for that matter its 99% gauranteed games will work with your next PC even 10 years from now.
PS+ might look good compared to XBL, However it pales in comparison to Steam. Have a look at the discounts available around the holidays and u will get what i mean. Last year got my smaller brother a PC gaming rig. It was around the time Steam was having its discounts, I got him about 30 games for a 100usd. Included games like: All of valve games (Counter Strike, Half life 2 + all episodes, TF2, L4d1, L4d2, Day of defeat, Portal, many more). Tombraider, Trine Cant get those sort of deals on XBL or PSN.
I can't talk for Live as I don't have a 360 (I'm pretty sure it will apply to Live too) but PSN has deals all the time, and changing all the time, even without PS+. Some real money savers on good games, some not... Deals aren't the big difference from Steam to PSN. The standard price and library is. Steam games are already cheaper than most big PSN games and those retail games in DD version are scrace compared to Steam. I'm waiting to see what will Valve brings to PS3 with they Steam-related teases back in E3. I think a full Steam on PS3 is not going to happen, but even if for Valve only games it can be good, like if it compiles those free updates, free mods and expansions with the same agility and flexibility we get in PC platform.
@substance Yeah steam deals are good but most of the time the prices are way above retail copies, and psn does do some good %50 off deals without being a plus member. happy to support both psn and steam.
That is really cool xD thumbs up Steam
See you guys during the Holiday sale. My wallet is going to bleed dry!
It eats up all my fucking system resources.
That would happen if you are still using a 486 Machine with 16megs of ram.
You might wanna consider reinstalling windows. Though I'm not sure how many floppy disks it would take to reinstall steam. YOUR IN LUCK the steam installer is 1.5mb but then you'd still have to download everything. http://www.amazon.com/Sony-... look I even pointed you to your path to success.
it uses less rescources then an AIM seriously?
Well, we pretty much can see you're living between the Flintsons & the Rubbles.
Hey, if 30MB is all of your "fucking system resources," then I suggest you get a new computer.
they want their Packard Bell 486SX/33 back.... ...need a boot disk?
Better known as Packard Hell...
Dude, I run Steam on my Netbook. Your computer either is a dinosaur, or something else has gone wrong.
"refund" This is very rare, keep it in mind. Do not expect to get a refund for sure, even if it's the first time you ask for it.
That is a rare case actually. From what I've heard Steam doesn't perform any refunds unless purchases are made within close proximity of buying date or serious problems. That said, I really wish they have a sort of trade system that users can used to exchange for credit. :)
Gabe gave 21,000 Steam users 2 free copies of L4D2 because of the accidental ban from VAC.
I know this is a long shot but I purchased Modern Warfare 2 about a year ago on my account *block*. I was really unaware of what I was getting with this game, totally my fault. If possible I would like to refund that purchase which would then be used to buy *good game*. I am a loyal customer who has spent over $1000 dollars on Steam since to release of Counter Strike I just made a bad decision and I am hoping for a little help.
I heard they were pretty decent about refunding saints row 2, since the game is a complete mess on pc.
Excellent service. Love Valve and Steam. Not only are their offers insanely good they also know how to treat gamers and fans.
thats pretty cool.. and Wow somebody had to hate on the consoles services eh? :p i cant lie i own all 3 but i play my ps3 the most, just down to personal preferences.. BUT its obvious that PC is and always will be better in all aspects just because they have better hardware and are upgradable.. that simple.. but thats not to say consoles are awful, because they're actually very good in what they offer for the price range given.. there you go, its simple if you look at the facts.. -_- no to the actual point of this article.. that is super generous, i reckon everyone could get ONE refund each judging by the reply ;)
That's the key. I love Steam too in the little amount of time I have used it. They have sales all the time and really get involved with the community. They also offer free content in their own games. The thing is these guys running the show are gamers themselves. They don't put on expensive suits and show sales graphs to the audience. They get their hands dirty and create games and a service like Steam that they would use themselves.
Probably what it is was the 1000+ dollars he's spent. Steam is very nice to their loyal customers. If this was the first time he'd ever bought a game on Steam, or the first time in a long while, they probably wouldn't have been so forgiving. I wonder how much I've spent on Steam? I don't even know, but I have about 170 games on there.
This isn't really a reason why steam is awesome, but why good customer service is awesome. This can happen with any company that wishes to take extra care of its customers.
N4G is a community of gamers posting and discussing the latest game news. It’s part of NewsBoiler, a network of social news sites covering today’s pop culture.