Company says warranty extension provides advantage over competition.
But it's more of an obligation towards MS to do this more than a "Hey let's waste lots of money on a warranty for the heck of it".
But then again, It'll be nice to hear a clerk from gamestop say that the console has a 3 year warranty so now present 360 buyers have more of an advantage now than oldies.
the warranty goes for all 360 including ones from launch
more like here your warranty for 3 year..your 360 is goin to die bicTchsss..
This is the most stupidest $hit i heard frmo microsoft..lol..
LIKE I SAID BEFORE THE RULING MAJORITY OF THIS SITE WHICH HAPPEN TO BE SONY SUPPORTERS PURPOSELY KEEP GOOD XBOX 360 NEWS 'COOL' (77 COMMENTS AND STILL ONLY 260 DEGREES) SO THAT THEY DONT HAVE TO MOVE IT UP TO THE HEADLINE AND THEREBY GIVING IT LESS EXPOSURE.
This is bullsh!t, no its doesnt. What would give more confidence, is when they fix the problem. Its good and all that they did this, but just going through the ordeal is bullsh!t, PERIOD! im hoping to get my 360 back tomorrow, but im not even sure if its been sent out by MS yet, they claim they did, but UPS only has the billing info and its supposed to be here tomorrow. It been since June 22nd, so more than a month. And thats not even counting the time it took before i even sent it out to them from when it broke (on May 29th), because i was fighting with them to fix it for me for free, which they wouldnt.
3 year warranty is better than what they had, but fixing the problem so that it doesnt happen anymore, would be even better, so anyone who's confidence is strenghten by this, is just naive
we've been selling alot more bc people arent afraid that they are going to have to shell another 400 bucks after 90 days and feel alot more comfortable buying one.
Thats a sweet 360 in that pic. Anways this is common sense with any product, everybody looks at warrenty for exspensive product as a major plus.
EDIT-: DELETED (Sorry POG, this wasn`t a reply to your post, must of clicked reply instead of a fresh comment).
"Our console is likely to break on you within the first three years, so we've pretty much covered our asses."
Serously DJ you get pwned everytime you comment, I don't know if I should respect that or just feel sorry for you. But hey cheer up lad they do give out medels for 3rd place they call em bronze.
people are buying them right? A console w/ a great lineup of games RIGHT NOW and in the FUTURE, best online service, and a gurantee that my console will be covered if it breaks- SWEET. Finally (i must have said this like a million times) my 360 never broke and i know that's the case for a couple users on this site- STOP trying to generalize the Hardware problem.
Shouldn't you... be. somewhere. else.
I have very high end speakers/HDTV that have 7 year warrenties because they care about thier products(the speakers have little to no defect rate by the way).
Strange logic, so the less warrenty you get the better?. Warrenty doesn't really tell the consumer the quality of any product, well i guess its does higher end companies usually have better or a warrenty while mass produced mass market products have average or no warrenty.
hmmm? Not saying PS3's the greatest or sh*t this is how the average person looks at it no one goes, LOoK! the Warrenty is! to good the product must be shoddy if anything they'll think from experiance that companies with good warrenties are high end and care about their product. Not that what i said will have an effect on the console market one way or the other but i do know its good not bad as you put it.
it's the fact that the warranty has been extended on two occasions within 18 months of launch, in addition to the extremely high failure rate of 20~30%. I'm sure you're happy about the warranty that your speakers came with, but I'm pretty sure the manufacturer of those speakers didn't spend $1.1 Billion in one quarter just to cover repair fees.
It's funny how some of you try the angle of "Oh, I should say something bad about Sony to piss off DJ. He only likes Playstation, despite the fact he owns an Xbox and a Gameboy, so obviously I'll win if I post an immature, anti-Sony message in response to his more intelligent postings. Yeah, that'll Definitely make me win."
Too bad if its pro-xbox, fanboys will always have a way to spin the news in their favour. Example: #1.2, #4, ect
their costumer service is damn fast and very good.
It's a way of saying it isn't about money it is about games and a way make a mends.
Interesting MS now sees this as an added "feature" over the competition. The mass market audience i think will be unawares to the 360 hardware failings to begin with of course so will no doubt see it as a dangling carrot!! However, i don`t think a buyer is going to choose one over the other just because it has a superior warranty scheme! Games sell systems, not warrantys.
EDIT-: Some quick trolling in the house tonight! Must of been 2 seconds or so when i had my 1st disagree! Impressive.
If I was in the store looking for an xbox360 or a PS3 and really wasn't leaning toward either of them. The 3 year warranty would tip the scales quickly and decisively. Most savvy consumers WILL go with the warranty as a major plus. I think panasonic makes better plasma screen tv than samsung, however if the samsung can with two more years warranty and the features were pretty close on each, samsung it is solely base on the warranty.
"Antan - Im not sure I agree"
Yep, freedom of speech fella! hehe.
"If I was in the store looking for an xbox360 or a PS3 and really wasn't leaning toward either of them".
So if still undecided after price AND quality of respective games/features taken into consideration, you still havn`t decided which to buy?? Ill bet a small amount of hard earned cash thats an incredibly low percentage of customers indeed. Certainly there maybe a very small minority of punters who may look upon the warranty as a deciding factor, but like i say, surely the masses buy a machine for the games/features? You wouldnt go into a shop and enquire about a warranty before anything else? I understand what you saying of course don`t get me wrong but....i dunno.............i just....dunno.
EDIT-: Check Feral P`s post further down for another take on this, which i wanted to post earlier but never did. Hits the nail on the head with "the negative" aspect about this particular Microsoft spokesperson warranty comment.
surrounding 360 reliability. This was a good decision by Microsoft.
A three year warranty should give consumers confidence. Most consoles only have 90 days.
No MS, no, quality hardware provides advantage over competition ;)
Its this b!tch again... firgures. Well, know this. I rather send my 360 back 3 times, be covered, and still have an awsome lineup of games (Mass Effect- nuff said) than cough up 600 bucks (even 500 bucks is too godamn much) for a PS 3 w/ no games NOW and a future lineup of exclusives that doesn't even BEGIN to compete.
I agree, I would definitely rather have solid performance from my hardware. BUT, all hardware breaks even the good stuff, it just happens. And when it does, if it's not backed by a solid warranty, it's gonna cost you big bucks to get it fixed or replaced. Good warranties give consumers piece of mind, which is in my mind a requirement when dealing with electronics.
But defective PS2s and exploding batteries do? The PS2 was of poor quality and it still won, just ask "EVERY GAMER" for we all have a PS2. You are talking about the same Sony right there isn't two Sonys is there? BOOOOOM!!!! ahhhhh my face is gone my laptop exploded my skin is melting ahhhhhhhh!!!! <---- quality brought to you by Sony.
On a serous note can you name one electronic product ever invented by man that has a 100% SUCCESS RATE? please answer that last question I DARE YOU.
"But defective PS2s and exploding batteries do? The PS2 was of poor quality and it still won, just ask "EVERY GAMER" for we all have a PS2. You are talking about the same Sony right there isn't two Sonys is there? BOOOOOM!!!! ahhhhh my face is gone my laptop exploded my skin is melting ahhhhhhhh!!!! <---- quality brought to you by Sony. "
my launch PS2 still works...and I think Sony did recalled all the batteries (they know how to fix their problems)... M$ couldn't even fix hardware problem, instead extending warranty. what if you get RROD after your 3rd years. You have to buy a new system. They will make their money back from you again when you buy a brand new spanking Xbox 360. In the long run, they will make more money from you. Any problem can be fix. I don't know what kind of engineers they have @ M$ that couldn't fix the hardware problem..
Sony Computer Entertainment doesn't manufacture batteries; you must be thinking of another division within Sony corportation. Plus, what's with all the hatred against Playstation 2? PS2s have a lifetime warranty (for defective lasers), and mine has served me well for the past 4 years. Maybe you should calm down a bit.
I disagree, look at what Sony has done to consumers & you still support them. Console defects are nothing new, & M$ has stepped up to the plate. Sony didn't give a rat's ass when PS2's were clearly defective & did nothing for consumers but DENY. Sony has ALWAYS over promised and under delivered.
Let's take a brief look at how Sony treats consumers:
Paying people to advertise their PSP through graffiti, puting programs in music files that make systems at risk of viruses, exploding laptop batteries, claiming CG trailers are gameplay footage, now phasing out the 60gb model & denying it, all their games will be running at 1080p, the console race starts when they says it does, the cell processor, There will be 2 million PS3s at launch, Jack Trentton: The DS is trailing the PSP, ... Sony philosophy: wait for Nintendo to do it and then double it: Analog Stick? Dual Analogs! Rumble? Dual Shock!, Wii-mote ? Six Axis ! ... do I need to go on because this list is ENDLESS.
What is *TRULY* amazing is the blind Fanboyism that follows Sony & believes their crap after they lie to you over & over & over & over. Bottom line is:
SONY PWNS IT'S FANS
They need to extend the warranty to cover disk drive problems
They certainly do.
Like it or not MS seems to be selling consoles than PS3 and I own both.
Three-year warranty: sure, advantage. Suicidal consoles: not so much.
that comment really added to the conversation. Let me guess, waiting for someone to light the gasoline that you just poor onto the floor? Grow up.
Well, apparently you missed my point. The point I was trying to convey is that it's a little ironic that Microsoft is bragging about their three-year warranty when the whole reason it's in place is because their consoles seemingly break themselves. Let's not forget, the Xbox 360 started out with a 90-day manufacturer warranty, yet the problem was there from the start. Now, if Microsoft would have put a three-year warranty on a console that had a failure rate of 1% rather than 33%, that'd be something to brag about. I'm not flaming, I'm just stating the facts. And by the looks of it, a good deal of this thread agrees.
I stand corrected, Thanks for clarifying.
Is going to come in handy for about 33% of all 360 consumers. I guess this is a good thing?
Not for Microsoft's budget...
unless you like not having your system for a while.
Either way, PS3 has recently been outselling the xbox (by about 6,000 last week). The warranty hasn't made much difference yet.
I think you need to check your numbers again. The only place the 360 is getting beat is in Japan which isn't a big surprise.
On Topic: I love the spin MS put on this extended warranty. They should of had a working console out of the gate. But it's good they have finally started owning up to it, just 9 months too late. However, it doesn't seem to be effecting sales a whole lot. This is probably the slowest gaming time of the year in the USA and they sold over 200,000 consoles.. I can't imagine what this fall will bring.
Speaking of warranties, mine is about to run out at EB games. They probably won't let me renew it because they were complete idiots the second time I brought in my 360 and didn't believe me that it was overheating. Oh well, it's worth a try...
I bet those best buy, circuit city, etc...associates don't care much on trying to sell that xbox system...they make a lot of money selling extended warranty...there goes that now....hmmmm i don't think this strategy is going to get retailers motivated on a machine....either way though well done MS....I think thats great they are "taking care of their customers"...Too bad your shareholders probably think different....It's a matter of time when they have to disclose the failure rate...what a shame (the beauty of the justice system)...I say if they can get Michael Vick to talk about killing dogs...why can't they get MS to disclose failure rates...lol
killing dogs by fighting them and executing them is worse then a damn game machine breaking, a lot worse smart guy. why do you use this to go off on 360? mine is in repair center and im not b!tching
Well you have a great library of games to play when your 360 returns in a few weeks in comparison to some of the fanboys here waiting a few years for some AAA games to come out.
Edit: I will probably lose some bubbles for saying this but deep down, they know its true.
Man we have different Sony fanboys assigned to different 360 issues when its something to do with the RROD then you have the fanboys with anti MS defective 360 avatars, in game threads they're envous of they have their favorite game avatar and so on and so forth.
so everytime there's some news regarding MS- you got these two groupies (DJ, Da Enforcer) post useless crap.
I am hearing a lot about how this 3 year warranty is a good thing but I don't see a whole lot of "it is a limited warranty". This "only" covers the 3 red rings and nothing else. The warranty could be considered very misleading and it will have serious problems if retailers aren't specific when telling consumers about it.
A lot of these units will be sold around holiday shopping when it's extremely busy in retail shops and I don't think clerks will go out of their way to explain this properly or even want too. I just hope this doesn't cause more negative press for MS in the long run.
Unless of course MS has it written on the warranty information card inside of new units boxes. Does anyone know if this is indeed the case?
you bring up a good point. bet retailers will probably continue to say it has a 1 year warrenty and explain the RROD exception only if asked, or if they're required to.
I guess we wont know for 3 years whether its a good move or not. If the hardware lasts, then it is. If it doesn't, then it isn't.
but I have to call BS on this one. Yes I do agree that the warranty itself is a positive move by M$ it alleviates 95% of the risk of having to pay since the PROD issue is almost always the cause of defective 360's.....but this is definitely not a "advantage" over the competition IMO, thats just pure BS spin because this wasn't something offered since launch and the fact that they are offering it now is out of neccessity, the fact that the 360 is much more likely to be defective compared to its competitors is the reason why the warranty was issued in the first place, of course they are fixing its reliability but in the meantime I think its ridiculous to say this is an advantage when basicly all it does is tell the customer that your product is less reliable atm than the competition (at least before we made changes) but don't worry we will fix it for free if it breaks. Either way good job M$ on the warranty but I can do without the rest of the BS spin.
But it still at least puts MS in a better position since they are actually doing something ABOUT it.
You said pretty much exactly what I wanted to say, but I didn't because I know, coming from me, it would just be disregarded and I would probably lose bubbles for being such a hater (as you know I am. GRRRRRR) The fact some people just swallow it up is kinda scary really. Its like selling a car with 4 spare tyres because you know they pop after 50 miles and saying "Wow, what a great deal."
Bathyj don't get me wrong this is a positive thing because its intended to make sure those effected don't have to pay. -But I really, really hate when companies f-k up and then try tell us the BS really smells like Roses because we are fixing something that shouldn't have been a problem in the first place. Anybody who've seen my comments no I like the 360 very much, and I do think they have been beaten up pretty hard over this issue,(some of justified some not) but still I prefer when exec's just be real and say basicly we made a mistake but hey we're going to do the right thing for our customers.
#20.1 Al, bro I'm with you as I said before this is a positive move, but it still bothers me when companies act like their doing us a favor 'cause they are fixing something that we shouldn't have to deal with in the first place.
vvvv Any fanboy can try to turn this into a negative thing all they want, but a 3 yr warranty is definitely a positive move for M$, now if you say his statement about it being an advantage is stupid then I agree, but no matter what you think consumers will feel better about having a 3yr warranty for a product that they WANT TO BUY. Offering a warranty is just part of M$'s strategy to fix the situation and turning that into a bad thing doesn't make much sense.
That it won't break? Because slapping on a warranty extension doesn't magically fix what is admittedly a poor design.
The only thing it does is tell consumers it'll be fixed...I'd friggin' hope so!
Personally, I'd hate to be one of the millions in the next 3 years trying to get a refurb sent back to me by an overwhelmed customer support service.
Let me know how that works out for ya, MS.
Remember the movie tommy boy, where Chris Farley was selling break pads. Warranty is not needed unless your product is crap.
Yes s**t happens... that is why MOST electronics have a 1 year warranty.
this 3 year warrant is crap it just justfies the product will still break. Had they said it was a 3 year warranty at the beginning it would not be bad, but they are just bringing in the extended warranty to justify that the product is borken.
I have a few friends who are huge xbox fanboys and they would go on by saying thank god I did not buy the extended warranty now they have a 3 year warranty and that is way better than sony....
But I simply shut them up by saying thats nice, it just justify's that the product is shoddy durability wise, and to even consider an extended warranty means you do not have confidence in the product durability. Im not ps3's will not break, its just that their is a much smaller percentage of failure rate. This then leads to how great live is. Honestly Im a hardcore pc gamer and it only takes a little more effort to start up a great multiplayer game... plus the peer to peer xbox live feels laggy for some odd reason. I would expect it to have better LAG since your paying for a service.
whats the ps3 failure rate? somthing like 5%, the 360's is somthing like 45%, so where is the advantage?
PS3 is something like 1 to 2 percent. 360 was "rumoured" to be around 33%. We`ll never know exact figures thats for sure!!
Yeah the "positive" message is don't buy one. The car company Kia offers a 10 year warranty but every1 knows they're not the one number selling car. A 3 year warranty which is the longest in any hardware history sends the consumer the message that this product is likely to break down at anytime so seeing this as positive is beyond me.
there it goes . as much as fanboys try to spin this in either direction this is exactly wat the lengthy warranty is telling consumers. well stated man
You buy a Xbox 360, Whether your 360 will be doomed or not, you are still covered. I think that's what he means by advantage.
Of course having the console not break in the first place is the best advantage, but like he said people will "speculate" or fanboys will spin it out of control, on whether it was a a good move or not, but then again how can it be a bad Move? like he states.
Why would anyone that own an Xbox360 argue? when it is a step in the right direction. New SKU's do not magically appear overnight. I would rather not a "QUICK FIX" but a redesigned board with a new chip. Which it took MS like a year to realize.
Hopefully the "falcon" chip eradicates the problem and when you send you RROD console back for repairs, I'm hoping they will update it with the new board/CPU/heatsink or whatever. Then again this is not everyone. So for the people, that take good care of their console and eventually never get the RROD it is quite "a piece of mind".
Let's say you buy a Console at the retailers and knowing your covered for 3 years, then buy an extra 2 years from the retailer, cc, bb..etc, then you are covered till the next XBoX.haha. Doesn't the store warranty, continue, after the manufactures runs out?
If a gamer was sitting on the "fence" because of the RROD, then yeah, they could breath easy, when buying a,360, or do like some and wait till the new chips come out and "jump right in", which I know plenty of people are waiting to do just that. I think the misconception is every Xbox 360 breaks down, when that is not the case.
So yeah, the advantage is only true for those that will never get the RROD, since most console manufacturers would of never given a 3 year warranty. So hold on to that lottery ticket..hehe. Would be kewl if it became standard for MS..lol They got the dough.
seriously.... M$ is going to burn in gaming hell for the 360 fiasco. I have a buddy that has a 360 that plays no games and still cannot get it repaired.
i can't wait for xbox 720 to hit..... no one in their right gaming mind will buy it.
360 gamers must just be f*cked in the head.not all of you.some of you can see the bullsh!t.microsoft is jackin your @sses over and over.the jelly you guys are using must be insanely good to take it that many times.
64mb memory card-$39.99.f*ck that! sony 1gig psp mem duo-$34.99
20gig hard drive that you WILL NEED eventually-$99.99.f******ck that!
120gig hard drive-$179.99.f********ck that!
just f*ck it man.f*********ck it.and then:
"i'd rather send it back 50 times before i'd get a ps3 that has better features that ARE ALL BUILT IN.""i'd rather play the halo series multiplayer than any other innovative game."mass effect?f*ck that.why by an impressive game when all my friends are playing halo?
you guys are just stupid for getting the shaft and think a 3 year warranty is great when they didn't tell you what wrong with the sh!t!
what if the sh!t burns your house down?what if it hurts a family member?you better have a f*ckin warranty on your house.but it won't save your loved ones and bring them back.dumb@ss fanboys.not the ones who know better and admit microsoft is f*cking you.
if food is contaminated,they tell you what it is.
if your car breaks down,they tell you what it is.
if your lights go out,they tell you what made them go out.
if you're sick,doctors tell you why your sick.
microsoft:"it's a f*cking moving target."sorry,we can't tell you even though we built it.""but here's a 3 year warranty.""isn't our customer service fast and our games great?"dumb@sses.
Neither can I, it'll beat the sh*t outta the PS3 and its "10 year plan". It took Sony three generations to get it right. MS's third Xbox will be the same.
Microsoft's hardware is cheap, fragile, very loud, overheats, ugly looking, expensive considering everything I've just said and just plain old technology. You micro-idiots are being brain washed --micosoft should recall their xboxes out of respect for all those consumers that went through hell exchanging their units, calling up cust. support and getting the runaround, sending their units in for repair and not able to play games because they didn't receive their units back until months and months, sending in their units and getting a refurbished one and going through same crap over and over. Holy mother what is this company doing for their consumers oh I know extending their waranty for 3 years wow what a bunch of mathmeticians they extend their warranty so all their consumers can go through everything I just mentioned for the next three years. Micro-idiots will not sell one xbox 360 this holiday season and then they will file for bankrupsy and abandon all their consumers. JUST BUY A PS3 AND YOUR SET FOR LIFE.
well thought out don't you acqua. "Micro-idiots will not sell one xbox 360 this holiday season and then they will file for bankrupsy and abandon all their consumers." Boy your smart, and I guess PS3 will actually sell 30 million units and Sony will then proceed to buy out Bill Gate's mansion and sell his his wife and kids into slavery. *Looks up to the ceiling* I can see it now.
No thank you Aqua! I would rather stick with what I have then go the PS3 route!
I don't know why every Sony fan is b1tching about it, my console has 3 years of warranty, their console NOT.
Like it Sony consoles didn't fail, Hah! Both of the PS2's I had died after a year, and my 360 has about 1 and a half year and works perfectly.
Even if it fails, MS responds with responsability, and the warranty is WORLDWIDE, so it doesn't care where you bought it, you are still covered.
I want to see Sony giving that kind of backup, they cannot even launch the console officialy in México!
You know very well I'm right--the xbox 360 has an internal problem and now the world knows about it and guess what parents know about it and they surely don't want to pull forward their entertainment units unplug everything put it in the box .....you get the picture. The three year warranty is great but your time and aggrevation of disconnecting the unit is more important. Time=money and so even if they brought forward a five year warranty it doesn't mean everything is ok -- because its not-- you wait this holiday season PS3's are going to fly off the shelves and the biggest customers are going to be the parents because they all want solid systems for their own peace of mind.
Parents love to spend $600 bucks on a console. Who doesn't? Like I said you really got this thought out.
And that's Last Life w/ the awsome assist.
Everybody is going to look at the shelves, see Halo 3 and buy a PS3...
Of course every RPG fan will look at Mass Effect, Blue Dragon and Lost Odissey and buy a PS3...
Of course people will be amazed after playing PGR4 or BioShock and buy a PS3...
Because that KillZone 2 video (who nobody played) looked great, or not?