After today's announcement that the manufactured console by Microsoft,were getting an extend 3 year warranty; Peter Moore spoke with 1up.com on the issue.
if your 360 breaks and you don't have a warranty or are outside of your warranty, you get it replaced for free or for a small price?
If your Xbox 360 has any kind of defect within a year of purchase you will get it replaced for free. If your Xbox 360 has the RROD within 3 years you will get it replaced for free. The three year warranty only cover the Red Rings of Death.
I am on my second. I never got the RROD but I know a number of people did get disc error, and thier Xbox's won't read certain games.
I sent it and got a replacement, but I was warned that I shouldn't tamper with my 360 or enter non DVD/CD's in the console....
I never did that, hmmm. If you get the Disc Error, I definately recommend you tell them you got RROD. I also see alot of RROD reporting this Fall after Halo Fever.
that if you have any problems with your 360 and you are outside the first year warranty and you don't want to have to pay to get it fixed then you should wrap a nice heavy towel around it to force it to get the RROD. At this point MS will gladly replace your 360 for free.
It was late, but it woul`ve been better if it was caught earlier. Better luck next time msoft
love how the interviewer tells peter his launch 360 has disc problems, and that it still wont be fixed under this. funny to hear him tapdance in every interview. good interview, and good job MS for acknowleding and doing something.
I was a PS fanboy like you, but it was Halo that converted me. If you haven't played Halo you're in no circumstance to talk sh*t about it.
And come one everyone, it's not like every 360 that is out there is dieing. This failure rate thing is being blown way out of scale.
still pretends theres no big problems.
just a small vocal minority, rolf +30% is small hahahahha.
I'm sure you have NUMBERS to show its 30% then huh?
Yeah thought so.
"Well, it still is a minority of customers and clearly they're very vocal and they should be, because we haven't done right by them. Todd was right, it is a minority. The great majority of people are having a great time with their Xbox 360s -- you know that. We don't have 10 million broken Xbox 360s, but we haven't done a good job, in recent months in particular, of taking care of the people that have taken care of us, Patrick."
yeah..that sounds like someone who is "pretending" its no big deal...
it has been stated 100 times..
Oh I've seen that "stat" over 100 times.
I'm sure there are some NUMBERS actually in there right? Instead of just some employee saying "Well it sure seems like 30%"
Still thought so.
FACT is that NOBODY has any numbers to PROVE (key words here children) what the actual failure rate is.
That is ONE SEXY BALDY............. NOT :)
Moore said all the right things in this interview.
You would REALLY have to be stretching to honestly come up with something to complain about ...
All charges are being reimbursed, warranty extended for EVERYONE, revisions to the hardware. Seriously, what else could you possibly ask for? I'm sure the fanboys will let us know here in a bit...
It was an unfortunate situation, but it wasn't going to last forever.
Im just glad that they are finally doing something about this. Not the perfect solution, but still good enough for now. Now send me my check MS
And Waffles, stop being such a fanboy
once again I'm wasting time responding to a one bubble wonder...
Fanboy? I have EVERY intention of buying a PS3.
I don't really care what system you play.
But I guess that makes me a fanboy. My bad.
And extending the warranty was a good idea, all we need now is that new CPU and then the 360 is the perfect gaming machine
"Well, it still is a minority of customers and clearly they're very vocal and they should be, because we haven't done right by them. Todd was right, it is a minority. The great majority of people are having a great time with their Xbox 360s -- you know that. We don't have 10 million broken Xbox 360s, but we haven't done a good job..."
No there aren't 10 million broken 360's Peter, just 33% of them.
but Ya Know, things Break
Again..SOMEBODY PROVIDE SOME NUMBERS THAT PROVE 30% of 10 MILLION 360S ARE FAILING.
Till then...Stop throwing this stupid number around like its fact.
This picture makes him look like he works for Satan himself.
It's super old
MY 360 hasn't broke yet, it's in my room next to my ps3, n they are waiting for KZ2 and HALO3.
Im a fan of H3K2, do you know what does HK23 means?
answer: HALO3 KILLZONE2
I HOPE IT LAST THAT LONG
"This picture makes him look like he works for Satan himself."
Like the Matrix...red pill or blue pill...
Some of those were pretty tough questions...but Peter knew how to dodge them :)
Well at least he was classy :P and now I know I have 3 years of warranty incase my 360 decides to randomly die AGAIN... >.>
After reading it all it was heavily hinted that MS was doing something about the overheating but he wouldn't tell us (possibly the new heatsink or even more?)
1UP: In your open letter, you said that "certain improvements" have been made to the console. Can you elaborate on that
WTF, With amswers like this ms thinks this problem will just blow-over, some real facts of improvment is the order of the day
MICROSOFT IS SO SORRY I HAD AN 360 IT LAST ABOUT 2MONTH GOT MY MONEY BACK
3 year warranty THATS ABOUT 6 XBOX360 YALL WILL BE SEND BACK
good for 360 owners but bad for microsoft.1 billion lost..thats huge.i really thought they will have a chance to take the crown but sony right behind them..but right now the red lights of death crush microsoft dream into pieces..i dont be buyin a console knowin its goin to break its kinda stupid..lol..
I have many friends who haven't purchased a 360 yet because they are waiting for Halo 3 and when Halo 3 comes out failure rates will be brushed off as yesterday's news and all we'll be seeing is the record breaking sales for Halo 3 and the Xbox 360.
wow, just wow. 4 people disagreed with me... But still what I say is true and atleast I don't lie to myself like some others on this site.
Don't you think people might be even more PO'd when their 360 bricks during a marathon Halo 3 session? I know I would be. I've been lucky so far - no RRoD, but it's nice to know I'm back under warranty... sort of. I'd really rather it just not break :)
My ring is ok, but i think as soon as i get my hands on HALO 3, My 360 is going to blow up, n my ps3 as well.
it's your PS3 that I'm worried about, lol.
Sonyfvcks...........fvck em.They've lost this gen!
people are not going chances there money on an xbox360 with
the rings of death show up allover the place
i think it was that last update that did it
Im Sorry to say but people have already took chances on this product and they will continue to take chances due to the superior games microsoft is distributing and the way microsoft is backing the system now with a three year warranty. Where else will you get a backing that good?
Yah this is going to handi capp the 360 years from now just like broken ps2's did last generation. lol
Peter Moore had such a busy day, Q&A and Interviews with every known site from 1UP to Gamespot to GameDaily. This is because "Things break" I guess.
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