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Microsoft extends Xbox 360 warranty coverage to 3 years; Will reimburse customers

Microsoft has announced that it's extending its Xbox 360 warranty coverage from 1 year to 3 years, following numerous reports of system failures.

"The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize," said Robbie Bach, president of Microsoft's Entertainment & Devices Division. "We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come."

Update:

New users, and users who have not experienced these problems will continue to fall under the 1-year warranty plan unless the get the red ring error

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nice_cuppa3757d ago

so i get my 360 fixed for free.

360 failure rate is no longer a problem.

free 3 year warranty.

sweet.

Whoooop3757d ago (Edited 3757d ago )

Failure rate still is a problem, now you just will get it fixed for free instead of paying money you shouldn't be paying.

This is good news I guess if they decide not to fix the problem they are having, but it's still a problem IMO.

3 years warranty is good news nevertheless, but you have to see the big picture. Maybe this 3 years of warranty and reimburse is a way of MS saying there is a problem with the hardware and it won't get fixed soon..

DrRage773757d ago

actually, i believe the reason microsoft is extending their warranty to 3 years is that the majority of problematic 360's can be attributed to the consoles produced in the first 12 months. This is when microsoft was using 3 manufacturers for producing the 360...it wasn't until the first quarter of this year that microsoft had announced it had "mutually" cancelled it's contract with one of the manufacturers, which was rumored to be the one that most of the bad 360's came from.

but in regards to the 3 year warranty, if you think about it, it may take almost 3 years for most of the first and second batch 360's that will fail, to do so. this gives microsoft and it's customers the time needed to finally weed out a majority of the bad consoles and replace them with the newer production consoles (which i think we will see will now include that new heatsink and cooling pipe that has come in newly refurbished 360's).

overall, i think this is one of the best things microsoft could have done to help with the growing problem of failing 360's. also, people should realize that most of the failing 360's were the ones from the first year of production, and the reason people have been getting multiple failures, is the people that were getting multiple failed 360's were getting them with refurbished 360's.

if you compare the numbers of reported failures on newer produced 360's to the first year of 360's, the failure rates have gone down due to better quality manufacturing. problem is that it will take yet another year for those first year 360's to fail, but at least microsoft finally stepped up AGAIN, and is now providing 3 years of FREE repairs.

if anyone starts flaming microsoft for providing free repairs for 3 years, they can go jump in a hole and never come back since ms is doing MORE than other companies have in the past when big problems arose (aka Sony and ps2 faulty dvd drives)

Whoooop3757d ago

I agree with you.. 3 years warranty is good news for 360 owners looking for a breath..

It is a good way to compensate all those affected by the RROD soo yeah no matter the reason is a good deal for everybody.. agree. rest my case

tehcellownu3757d ago

The defective rate must be really high, high if microsoft goin to extended it for 3 years..so the problem does exist...they not goin to make money at all.no profits for them .if they usin it to fix all the thousand of xbox360 that is suffering from the three red lights of death..i mean how many people is goin to take advantage of this and make their 360 bricked so they can get the extended warranty?? lol..microsoft screwed themself..

FreeMonk3757d ago

what about the guys that have had to repair it themselves when the warrenty went out of life?

My X360 died about 6 months after the warrenty ended, and MS wanted to charge me nearly £80 for a repair. For around £50-£60 more, I could of bought a new Core console.

So I got someone else to fix it for me for £30, a fraction of the cost, and it's working fine.

Now obviously, if it breaks down again, I can't send it to MS because it's been opened by someone else than a MS repair man, which voids the warrenty.

It's just a shame that they didn't do this from the beginning, instead of trying to brush the problem under the carpet!

jromao3757d ago

Isn't the extended warranty that will fix the problem, 3 years will just extend the period where gamers will have the console working 1 day, crash again and then 1 month waiting for another box. Its seems "NICE" ???? Its just sand trowed to our eyes.

+ Show (3) more repliesLast reply 3757d ago
BubblesDAVERAGE3757d ago (Edited 3757d ago )

They are handling the failure rate finally..

edit : Well not really...

toughluck3757d ago

Glad they're handling it... shouldn't have happened in the first place.

kspraydad3757d ago

How does taking a +1 billion dollar charge affect MS ability to drop price in tandem with PS3?

BIG493757d ago

wont effect them at all price drop will happen

AnDy FrOm MiAmi3757d ago

This shows that Microsoft is not ignoring whats happening and are taking action.

Chibs3757d ago

That's true, but after over 18 months since the launch of the console?
That's a slow pace considering the overall initial life of xbox1 which is an indication of how long the 360 will be staying on M$'s Marketing Lips.