Problem down to 'improper use', says Microsoft
Microsoft has responded to mounting accusations that Xbox 360 is damaging consumers' discs – maintaining that there is "no systematic issue" with the console.
They already admitted to there being a balancing issue that was causing game disc damage?
Or sumpthing along those lines!
iv'e lent people cd's, dvd's, games ect and most come back with fingerprints or scratches.
alot of people don't know how to handle disc's.
Wii games will be very interesting when kids try to change there games themselves.
yeh i have about 10 games for my Xbox 360 plus a game which a friend has lent me, i have had NO scratches on any of my games, but the game my mate has lent me has some scratches on it, i know hes not very reliable with his console, especially as i once saw him pick up his Xbox 360 when he was drunk, he had started loading Dead or Alive 4 and shook the console, lol what an idiot, the disk obviously came loose and started making a load of noise and now he can only get certain maps and characters to work.
They are really bastards, there are people who misuse but the majority try to be carefull and end up with dead consoles and scratched disks. They must be ashamed of themselves instead of blaming gamers.
While a lot of problems come from people's misuse, a larger chuck of blame and problems is still for MS.
i know i could end up getting the "red rings of death" (although i havnt yet) but as for the disc scratching i have not got one disc which has been scratched, and i never get messages saying disc read error or anything.
I would prefer answers to reliability issues that surround the 360.
There just seems to be so many reports of users on their 3/4th console. In my mind that is totally unnaccetable for a manufacturer to have this kind of problem. They should be held accountable for this.
They sent me a new console 2 days after I shipped mine out. No charge. It was even more than a year after I purchased the console. No hassle on the support call.
As bad as the situation is with reliability, it is still the most enjoyable console I have ever owned.
Like they're going to say it's their fault. Did we think they would say anything different?
I don't know though I don't have any of my 360 games scratched or my buddy who has one as well. I like the 360 it's got great games but the ms xbox division is pretty mean to it's customers it seems.
And I have had no scratched games from the console, nor have any of the 7 or 8 people that I regularly play with.
While a few of us have had consoles die, none of us have had a game randomly ruin a disc.
I'm leaning more toward USER ERROR than hardware malfuntion on the disc scratching issue.
I've had one fluke problem with my 360. Somehow I got ahold of a faulty Gears disc because somehow it got cracked. A crack starting in the center and moving outward. Not very large but just large enough to make me not be able to play Gears. Don't worry though I bought a new copy the next day ;).
Point is that that was my only problem, and I believe it was a fluke, because I haven't heard of discs cracking due to the 360's drive or something like it intentionally breaking discs lol.
If your 360 is under warrenty they will fix it for you. Whether its your fault or not, you just tell them it started doing it on its own. I just had one repaired for my Nephew. It was actually caused by him knocking the console over onto tile floor one day. It has been randomly scratching discs ever since, until it was repaired.
But IMO, if it is a well known fault, then it does not matter if it happens outwith the warranty - they should fix the fault - I agree that the disc scratching problem was in a small minority- I am sure it had something to do with a certain brand of disc drive, but on the red ring problem - there has to be something done about it.
BULLSH!T!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!
What a cop-out. Just blame it on the consumer.
"Y'know, things get scratched."
I wonder if people turn their DVD players / stereos 90 degrees and back while playing music or movies. Only fool would move console when disc is inside/running, no wonder they get scratches. Microsoft would have stated Xbox360 is "handheld/mobile" if you are allowed to move the console while disc is inside.
I cringed/grimaced a little reading that quote...
I've never heard of wii or ps3 owners complain about scratched discs. And RuJoshin is right, i thought MS already issued a statement saying that it WAS a fault with the 360 for scratching the discs. And everyone on this site was saying, 'All thats left is to admit to the red rings of death problem'
when would people learn?
you are not supposed to put discs in that thing..
My copy of Gears of war disagrees.
Disc not readable.
Sorry 2 scratched games (Though Microsoft replaced them for me) and I never moved my console while a disc was running or anything of that sort.
I like the 360, but it's a shoddy piece of hardware. I hope they recall, I really want to stop worrying about this type of thing.
I had my 360 for a while now and don't have one scratched disk.
A friend of mind called me 2 days ago to tell me that his new copy of forza 2 had a big circle (scratch) and that it the game now says, "Disc not readable" like our friend PumPum above. I asked him... what did you do.. and he said nothing... I guess people are embrarrase of saying how they cause the disk to scratch at first.. then he told me... "uhh.. well.. I was fixing my room.. and it occured to me that the 360 would look better when is on a 90 degrees" I asked him if the 360 was on... and he said yes... Well.. my DVD player would do the same... the PS2 would do the same. Here is a tip for all of you.... DO NOT flip your 360 while a disk is spining... obviously.
"I've never heard of wii or ps3 owners complain about scratched discs" you obviously have no idea what the PS3 and the the wii look like? Have you seem the disk tray? The PS3 and the wii use a different drive... the PS3 and the wii drives are more like the drives used in cars where the disk is held tighter, the 360 is more like a conventional dvd or cd player which shouldn't be flip around while playing a disk. I don't mean to be rude... but isn't obvious? What's so difficult about turning of your console before moving the thing?
The only way they can fix this... is redesigning the 360 to have a drive like the PS3 and the wii have. All that so people can flip the console while playing the game? Don't expect this redesign at least until the next gen.
Just to go on record, my PS2 scratched alot of discs (not completely destroying them, but it left them all marked up underneath) and I never moved that one either. If I had to take a guess, systems that use a loading tray are more likely to be subject to this problem. I opened my PS2 and adjusted the laser to be further back and properly cleaned the tray and all and it stopped occuring. I'd do the same with the 360, but it's still under warranty and I don't want to screw that up.
,because i have not had a single problem with my 360 from new (a month or so after launch), be it scratched discs,over heating or red ring. To me this is either a particular batch or batches of machines or an awful lot of misuse by the users. I think the former to be honest.
I still own my orignal 360. no red rings of death no scratching. one game was unreadable my republic commando, but that has been handled quite alot. i used disc doctor, now it works fine? moving a console while its trying to read a disc? have someone of you not heard of common sense.
funny how MS is blamed for alot of things. but I dont recall Sony getting all this heat, when the ps2 broke, cause everyone was using it to watch dvds.Sony just ignored the problem. Now people love em.
Common sense yeah, if you move it from horizontal to vertical while powered on.
It's only happened once and this my 2nd 360. Not sure if my 9 month old power lifted my 350+ pound entertainment center or he slightly bumped it, but when I called MS, they told me they had done a study regarding the scratched disc issue. MS told me quote: "If you put your system on the carpet and there is a slight shift in movement, it then could possible scratch your disk". I told the person, stop there, I've heard enough.
Hate to see if we had a very small 2.0 earthquake here in California while I am playing.
I work at Blockbuster(unfortunately) and I see at least one game every two weeks come back from customers that has a thick scratch burned into it. It's not that 360 is scratching the disc, you can work through a scratch but it burns a ring in the disc. I saw three discs just yesterday. The 360 scratches/burns the discs, period. You can give some lame 'what if they were moving it', not everyone is running around with their 360 while it's on. When disc are usually scratched they aren't scratched going with the groove of the data on the cd. The 360 burns with the circle of the disc rendering it useless. Sad but true!
For the billionth time-
Some versions of the 360 drive lack the "bump pillows" that normally prevent scratching when the console is moved, subjected to vibration, etc. Also, as nay hardware geek will tell you, DVD and drive manufacturing can make a very small portion of discs/drives just unstable enough to cause such an issue. However, this again only affects a tiny portion of console owners.
The real problem comes from people who DO knock over their consoles, or etc. I worked game retail, and people would come in DAILY talking about how their kid/dog/self turned the console over while it was playing, or they were fighting and slammed into the entertainment center while playnig, etc etc. And yes, I'm completely serious. Daily. People are that stupid.
If you really have treated your console well, and you're part of the tiny fraction that really got an unstable disc or drive, swapping them out would have fixed that. If you're on your 7th console, and discs always get scratched immediately, why are you still immediately blaming Microsoft? Think for juuust a moment, and try to figure out what was common to each of those 7 Xboxes. Yeah, they broke while you were playing them.
My launch 360 works fine, and I once accidentally dropped it off a shelf. Thank God it was unplugged at the time.
My launch Xbox with the Thompson drive that's supposed to scratch discs or not play dual-layers or (insert conspiracy theory) still plays just fine as well.
Again, maybe I've just been very lucky. For 6 straight years.
blame them for red rings.
blame them for disc scratches
blame them for excessive heat
blame them for account hacks
blame them for online hacks.
good job "teflon bill" and co.
My point was that these consoles are kind of a toy. Kids bump, move, and do whatever else to these things. That's why I don't lend anything out to a non-adult who doesn't takes pride in what they own. I freak when my kid gets to close to my 60" XBR.
After getting my disc re-surfaced it works fine now and hasn't scratched it since.
1000 netherland people who complained to the european comisioner about
scratched discs and xbox 360 faults have all been beating there xbox up
well there aint that many people in there country,so whats the rate of failures very high i think
now there told its there fault well that means all you 360 gamers are lying and microsoft is right well thats it
if you think youre right start a petition or just sit there and kiss old bills a**
Yes, it really does.
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