European Commissioner for Consumers Meglena Kuneva wants to get to the bottom of the Xbox 360 scratching disc issue and she wants answers from Microsoft within one week. For more information click on the link.
Its about time. while i havnt personally had any issues with my 360 it has scratched ma gears of war cd significantly its nice to know sum1 can pressure microsoft into getting this fixed
ok my situation, my Xbox 360 has scratched all my games! i wanna sue MS... hehe only kidding, anyway yeh my situation is this. i have not had a SINGLE game scratched, i HAVNT moved my Xbox 360 while playing games. so to me i kinda think hmmm are these people causing this themselvs? but then IF there is a problem and i am one of those people who has had a problem free Xbox 360 then its good that MS will have to sort out this "problem".
ive never had a problem with my 360 and noen of my other five friends with the console have had any issues either, not a scratch or failure yet, hell my console has only ever crashed about 3/4 times in the year that ive had it but that doesnt matter to anyone, nobody cares about the opinions of the happy users and so all we ever hear is the horror storys
I agree with you. Well put.
(or their friends) who move the 360 while it is on and keep playing the game thinking nothing of it.... and the next time they happen to open the disk tray, the disk is magically scratched. They probably dont even know that moving the 360 while in play will scratch a disk so they blame the manufacturer. In a way it makes sense, because the 360 does have alot of hardware failures, but you just cant apply that logic in every instance
but the worst hardwere EVER made in human history. and dats a fact jack
Nah it isn't. I've owned many, many gaming systems. And I've been in many, many situations with hardware giving different errors. And it was not so long ago that the PS2 had sh!tty DVD lasers. That problem was as big, if not bigger then the scratching problems with the 360. Some insight info: The Toshiba/Samsung drive has no rubber bumpers. That may be able to cause the scratches. Although the disc has to be unstable for that. Mostly when people turn the console while playing a disc or it drops after it gets hit by an animal or child. In few situations the drive is unstable itself. I know many persons with a T/S drive that NEVER EVER have had a scratched disc. Hitachi/BenQ drives have the rubber bumpers around the laser. BTW nice is that the investigation, made by the Dutch TV show, which is done in a lab, couldn't reproduce the scratching with a 360, even not when turning the console while the disc was spinning. They only concluded the T/S drive had no rubber bumpers and those should have been there. That's where I agree. But for the rest its a lot of PS fanboys making a lot out of nothing
The PS2 really had Sh!tty DVD lasers. That console gave me the worst problems of any i owned. My PS2 screwed me twice, and my friends had many issues as well. But the thing the PS2 had was great games. BUT that doesn't excuse this problem. But man me and my friends are lucky.
i agree with TheMART and snoop_dizzle.
What about the red rings of death?!
always a good laugh to see the the mart on defense...
guy above red ring of death is only regional(still a big prob though) snoop and gta can't beleive you guys didn't get disagreed w/ for agreeing w/ the mart i mean 7 disagrees i bet half didn't even read his post which isn't inaccurate they just saw the mart and dissagreed wth
you never played a gamegear. That thing ate batteries faster than anything.
...too many of us simply hit disagree and or place negative feedback for the fact that they don't like the user who made the comment or that the comment made, even if true, does not sit well with them. TheMarts comments above (2.1) are correct as the PS2 did have problems with their laser and used to scratch discs. He also used to have a hell of a lot more comment bubbles which I see have been vastly reduced. Quite frankly, fanboys on both sides have ruined this site and I for one am getting sick and tired of logging in and seeing the same ole flame wars being fueled by the same ole fanboys.
ps2 had no sh!ty lasers. The issue came with modified units. On "chippd" units' DVD-drives spin pirated game DVDs constanly that caused fast drives mulfunctions. On original units DVD-ROMs worked only on read/write request and I have the unit manufactured in 2002 that still reads even heavily scratched disks. It is widely known fact. It is strange that you dont know it having owned so many console system.
"snoop and gta can't beleive you guys didn't get disagreed w/ for agreeing w/ the mart i mean 7 disagrees i bet half didn't even read his post which isn't inaccurate they just saw the mart and dissagreed wth" well there is a proven fact, some people (fanboys/girls) just like to be horrible to other people (in this case TheMART) even though there correct in what there saying. as this is proven as you said, cos no one has disagreed with me or snoop_dizzle.
You wanna talk about the fanboys. And you seem to have no trouble with TheMart and others talking about the "sh!tty" DVD drives in the PS2. But how come you dont mention anything about the "Red ring of Death" on the 360? What's worst, a PS2 that wont read/play half your games or a 360 that wont play anything at all!? My 2nd 360 just died the other night on Wednesday, and i am heated, as $420 (thats including tax) plus $100 on 2 years of Live is the most i have ever spent on a games system. And to have it clunk out on me after only 1 year and 6 months, is unacceptable and infuriating! the least amount of bang for my buck that i have ever gotten from a game console! My 1st 360 which i bought on Nov 22nd, 05 died in about 80-something days! it kept freezing up until finally after a month red-ringed. And then my 2nd console, lasted about 1 year and 3 months, and it just froze up 2 - 3 times, then died! (Red-ringed). And MS wants me to pay them $70 (i got them to lower it by half, that was the Indian manager's best offer, and he told me he doesnt give half off easily, LOL!) Hm, i just realized, i can cancel Live and get some of my money back. Thank goodness i hadnt bought any new games lately. I feel screwed, and now im going to have to go screw Walmart for it. Not right and not fair! i plan on further war-ing it out with MS over this, as this is a great injustice to us. For all you regional guys, im in the North East, is that where you's believe most of the bad ones are? P.S. I know its a sh!tty pic, but its a webcam pic, so you know how that goes, i really need to get a Digital Camera, also im trying the towel trick (this is just ridiculous, completely unbelievable, ugh!). I know it looks really tight in the pictures, but its really not, it just the way the picture make it look Update! The towel trick worked! its working again (but for how long?) Does anybody know how long the towel trick usually works for? Update on the Update! it only works for like 15 - 20 minutes at a time before it craps out again. So no real luck
that really sucks man. But yeah, maybe it wasn't the DVD lasers, but i had multiple problems with my PS2. Thats what my friends always said about theirs. And if you look around, we kinda do talk about the red lights of death(later posts at least), now granted we have gone off on a tangent, but the article isn't even about the reds lights of death but disk scratching issues. But anyways yes this 360 issue is getting big.
i looked at your pics that you put up, and just wanted to say your Xbox 360 COULD have overheated because of you, especially if the powerbrick is behind the console. your supose to have your Xbox 360 properly ventilated. i have put up 2 images of my set up, as you can see my Xbox 360 is well ventilated and the powerbrick is located under the unit so theres no chance of overheating.
I wonder if it's certain types of disc drives doing it? MS uses 3 different companies. BenQ having the best so far.
i want to know which drive i have.... i brought an Xbox 360 Premium on October the ..... i think 21st 2006 (obviously) so yeh anyone know if i which one i should have? and is there any pics to compare it to?
Here you go. http://www.llamma.com/xbox3... That should help.
yeah it looks like i have the ben q drive
thanks i had a look and i have the "Hitachi GDR-3120L Xbox 360 DVD Drive" i read the information further down the page, and i liked what it said about the HD-DVD add on, Toshiba SD-S802A Xbox 360 HD DVD Drive This is not a standard 360 DVD drive it is the one that comes in the add on HD DVD unit. We have little to report about this drive at the moment (05/08/07) It is very quiet. It was designed to fit in the footprint of the standard 360 DVD so it makes us wonder if we will see one in a "special" console coming soon. makes you wounder doenst it?
nice, I want them to be sued for releasing faulty systems.
you want them to be sued?!.... right ok then.... who is going to sue them? im not i havnt had ANY problems with my Xbox 360. you? ... do you even have one? if not then your just a fanboy wanting bad news for MS because you like Sony.
lol, you are calling me a fanboy. you are the one who got offended not me. Would you want me to buy you a towel or would you rather have Microsoft buy you the towel instead? X360 have problems, I'm not the type that just looks away when there's a problem and like the european commision fined them for hundredths of thousands of euros when they tried to monopolized their product. MS needs to realize that the consumer will not stand for the faulty machinery while they continue to make money off faulty machiner. what are you going to do once the one year warranty is over and you have a dead console?
I want them to get sued so they stop making faulty hardware. I would have bought a 360 by now if it not for the awful reliability, and I didn't even know about this disc scratching issue. It's completely unacceptable for them to be having such widespread problems so far down the line, and on top of that they won't even really acknowledge that the problems exist. A trial would force them to make something that doesn't break constantly and ruin your DVD's...maybe even force them to replace all of the 360's that die every other month. Unless you work for Microsoft or are bearing their children, I don't see why you would defend them at all here.
Quantity VS Quality... That's Microsoft's issue.
sorry but no many of my friends have 360's some since launch not a single problem no disc scrathing no red rings sorry but the red rings of death are regional my 360 will not die!!!! sorry to dissapoint!!!!!!!
you dont have friends.....
wow could you be any more childish i'll come down on your level though just for you Friends: Justin Pratt, Vaughn Caultston, Ian Rosenthald, Caleb Morgan(those are just the peeps who are part of my team i have several more that are more like acquaintances then friends but you know how it is . . . . oh wait no you don't Again Sorry To dissapoint!!!!!!
an investigation into the amounts of bricked 360 consoles out there. It is a terrible thing that any console has problems at this level and they ahould be held accountable for this.
they should also observe where most of these problem consoles come from like factories, because in some places there are more bricked consoles than in other places.
Hope something positive would come out of this issue. It's just the right of every buyer to get what they deserved from any purchase. Period. If something is wrong with the product they should fix ( if covered by warranty ) or replace it. Because they should realize in the end that this is very damaging for the brand name and their trust on the buying public especially now this issue has been spread-out by the media - and this is a good thing that it has been exposed. I like my XBox/XBox360 ( luckily my 360 does'nt have the ring of death ) but I would feel the same way as the others. Fight for your right.
360 defect thread, and somehow sony still walks away with some negativity attached to it. TheMart you say its ps3 fanboys making something out of nothing....you do realize these are claims made by people who bought a uhmm....360. right tard..lol
Its just when i hear someone say they have gone through ten 360s, i question the validity in that.
Why else do you think Microsoft had to extend the warranty to a year when most of them are 90 days and also increase better customer support on these type of issues! PS2 is not on "trial" here, stop trying to cover up the facts and nobody but actual owners are complaining. Spin it how you want Xbox fanboys! But I have in FACT had problems with the damn system myself. Putting together custom PCs for years I know that it's crap Microsoft's putting on the market, period.
I believe you were directing that at me maybe not. But anyways, the 360 has issues, no doubt but it is easy to overexagerate something. Granted i can believe people go through 3 360's maybe four or even six, but I've heard people say they went through ten or something crazy like that. Don't you think some people are just trying to add fuel to the fire? Mosft should be responsible, but i think you get what i mean.
Themart is talking out his a$$ - there is widespread knowledge that the 360 has a dubious reliability record to say the least - the 1 up guys have openly said on thier podcast that out of the 11 original units (including several debug units too) several of them have had to havce been sent back to MS. Now.... come on... are they lying too?
Perhaps you misunderstood me. I definetly believe it has and is occurring, and its a big problem And i believe most of what people are saying, its just those few who say they have gone through ten 360s or something like that. Thats all.
It's good to see someone standing up for consumers. MS needs to address the high failure rate also or stop selling the 360.
Had one disc scratched after my 360 was bumped after some drunk chick swayed into my TV setup-stand. Gotta love the venting that comes out of the woodwork everytime one of these gets posted. lol The 360 is still scratching discs?; i thought MS announced why 360's were scratching disc?. Oh well let the angry Bi*ch do what ever she's going to do in a week. lol Nevermind the mart has already posted what the past problem was.
Thats what microsoft gets for rushin into next gen..tryin to get one year head start..lol..they suffer conquences now..they goin to X their box out of this gen with the redlights of death..there so many bugs in it im sure micrsoft implement in there just to get the rise of sales..and who ever buyin their ssytem i laugh at you for bein not so bright..lol..
scratched gears copy, and my pg3, each have the sames scratch in the same spot yet pg3 still works but gears don't, which sucks, but thats the only problem i've had except when my 360 had ring of death, but that was phisical abuse, before i got my aquos tv i had it hooked to my pc monitor set on a table it fell of didn't work after that i was sad, i sent it in just said it stoped working got new model, then i was happy, and then sad when geow stopped working
duplicate story http://www.n4g.com/xbox360/... but either way if its a legitimate problem M$ should address it, however I remember some of the early 360's scratching disks because of some "bumper" or whatever and M$ later "supposedly" fixed it. -I haven't heard or read recent complaints about disk scratching, myself or my friends haven't been affected but like I said they should definitely take any complaints seriously and of course respond accordingly. -[Edit]vvvvv snoop dizzle, really I checked both stories and basicly the language is the same, even when I checked your post from joystiq its links to the inquirer story....now if you check the link above that was posted yesterday via the inquirer it clearly states: "She wants Microsoft to respond in a week." -among other things that were already stated in the inquirer news story. -But, hey its good info and some might not have seen it yet, so like you said, "no Biggie".
I checked it out myself. This story is about them saying Msoft has a week to give answers. If you read carefully you will see that it isn't the same. But no biggie
Why is it you people talk like Microsoft doesen't honor its warrenty? My nephews 360 started scratching discs, but only after he had knocked it over while it was running one day. Still when i called up MS they made up a repair order and sent out the box to send in his 360 no questions asked. There is no way you can sue a company if they are compensating the customers that have these issues.
What about all of the people who have had their discs scratched by the 360 without causing it themselves? It's nice that Microsoft follows the law and abides by the warranty, but should they be allowed to put something on the market that inherently destroys $60 games?
Why would you continue to use the machine before it is repaired or replaced if you have seen it scratch the first disc? I personally would take care of the problem before putting in more games to possibly be damaged.
360 sales in Europe can't go any lower, so even if they block off sales or make a huge fine which sees them shutting down operations (god forbid =P), 360 will remain unchanged. Also, the hardware is the worst ever in the history of consoles. That IS a fact. Mart says this is like PS2's disc read error issue, but this isn't 360's only issue. It's crappily made and it IS a true indication of Microsoft rushing to market. What good are more games to play when you can't play them on your broken 360? And that's my rant/360 bashing.
How much more reliable are the BenQ versions of the 360 and is there any way to tell which version you're getting before you make a purchase?
it might be when you bought it. My 360 has a Ben Q drive, and that could be why i have no issues at all.
lucky bastard, snoop.... mine had a probem on the drive too, can't read game. I'm eye-ing on the Elite as soon as the price drop.
I've had a Toshiba drive since launch. No problems here. Maybe it's because I think a little before I place my console. It's in a nicely ventilated spot, and I NEVER move it with a disc in it. Even when it's off I don't move it. Yea I agree 360 has issues. But if you aren't a retard and place your 360 stacked in between your toaster and 3 other consoles you probably wouldn't have problems.
lol at least Europeans arent takeing this bullcrapp. good job Europ
I think a big part of the issue is the refurished 360's. Once you go the refurbished route you just get somebody else's broken console. I am currently on my 4th HP printer in the last 6 months. I've had one new one and 3 refurbished. The last one I got was broken when I got it. The first one I bought was great and lasted a long time and it was broken by user error. I got a refurbished one because I was confident in the quality of HP printers and I could get it cheaper than new. I'll never do that again.
i can`t wait to hear the answer to that question.
for disc scratches. for red rings of death. for high prices on accessories. can't wait to see what results are.i've seen it myself.i had gamers come into my store(gamecrazy) having to have their games repaired from 360s scratching their games.luckily,we had a professional machine that cost $700 dollars that does wonders(a company called JFJ disc repair). somehow h3ll froze over.i agree with mart on ps2.never stand it up(same with 360),never on direct carpet,never let it get dusty or put near a window.
She says that she doesn't have legal power, yet she makes news with a recall threat (which she admits she can't do). No doubt that she is utterly clueless about the defects and just wants to attack Microsoft. That's European Socialism for ya.
and about 30 games; the console hasn't been moved from it's location since the day I bought it. No problems, no rings of death, not one scratch on a disc, and it's not loud enough to notice the disc drive or fans when a game is playing over the 5.1 system. I personally think, about 99.9 percent of the trash talk about the 360's problems can be chalked up to Sony marketing propaganda. And incidently, my 360 has already lasted longer than either of my first 2 PS2s.
I have always been blessed with great consoles that never break or have problems. The 360 is no different. But I treat them with care. Many people don't understand that consoles need special treatment. My friend actually thought that disks never scratch! He would always leave them, face down, on the floor. I'm sure there are many people that move the 360 with a disk inside. That's how they get scratched.
I understand that some of these people with scratched disks have dropped their console on its head. But realistically the box should have better quality for the price.
For those who still don't know, Microsoft made an official statement (reflecting common, publicly available knowledge) months ago that many 360 drives didn't include the "bump pillows" that would have avoided this issue, and hardware revisions were fixing that. So ummm... what's all this about then?
Reposting for great justice, scrubbed for less flames, thread should have been end'd here : "The Toshiba/Samsung drive has no rubber bumpers. That may be able to cause the scratches. Although the disc has to be unstable for that. Mostly when people turn the console while playing a disc or it drops after it gets hit by an animal or child. In few situations the drive is unstable itself. I know many persons with a T/S drive that NEVER EVER have had a scratched disc. Hitachi/BenQ drives have the rubber bumpers around the laser. BTW nice is that the investigation, made by the Dutch TV show, which is done in a lab, couldn't reproduce the scratching with a 360, even not when turning the console while the disc was spinning. They only concluded the T/S drive had no rubber bumpers and those should have been there. That's where I agree. But for the rest its [...] a lot out of nothing"
Inside European House - An explosion occurs. European Commissioner: "What happen ?" Parliament Member: "Microsoft set up us the bomb in the 360." Close-Up of angry 360 owner Angry 360 owner: "We get signal." European Commissioner: "What !" Parliament House Operator: "Main screen turn on." (CATS aka Microsoft appears) Captain: "It's you !!" Close up of Microsoft Microsoft: "How are you gentlemen !!" Microsoft: "All your repair money are belong to us." Microsoft: "You are on the way to empty wallets." Close up of European Commissioner & Microsoft European Commissioner: "What you say !!" Microsoft: "You have no chance to survive make your time." Hironobu Sakaguchi: "Pls buy Blu-dragon k?" Parliament House Microsoft: "Ha ha ha ha ...." Close up of Forlorn European Commissioner Angry 360 owner: "Commissioner !!" Parliament House (CLASS ACTION LAWSUITS on monitors) Commissioner: "Take off every 'LAWSUIT'!!" Shows a LAWSUIT lawyer powering up Commissioner: "You know what you doing." Shows a LAWSUIT moving into launch position Commissioner: "Move 'LAWSUIT'." LAWSUITS on monitors, Another Xbox 360 Explodes Commissioner: "For great justice." The European house explodes. A lone LAWSUIT zooms into view! GO LAWSUIT GO And that's how it happened.
MS will be out of the console business in 3 years time, all the xbots on this site start foaming at the mouth. It sucks to hear the truth don't it?? THIS TYPE OF THING HAPPENS ALL THE TIME, I WORK IN THE ELECTRONICS INDUSTRY AND GUESS WHAT HAPPENS WHEN A MANUFACTURER PUTS OUT A FAULTY MODEL???? THEY DISCONTINUE IT BECAUSE TO IGNORE THE PROBLEM IS TOO MAKE IT BIGGER AND LOSE MONEY OVER IT, WHAT EVER YOU DO DON'T LET IT GET TO THE POINT THAT ANY "COMMISSIONER" GOES AFTER YOU PUBLICLY BECAUSE YOU REPUTATION IS PRETTY MUCH SH%T AT THAT POINT. KEEP IT UP MICROSHAFT, YOU ARE CREATING POTENTIAL PS3 CUSTOMERS EVERYTIME ONE OF YOUR CRAPBOXES FAILS.
In some months or years, when the PS3 has some great games too, more PS3-only fanboys can spend their time on playing games. This will decrease the lame bashing.
us PS3 fanboys are already playing the Halo killer, it's called Warhawk. anyone that has played both betas (I have) will tell you right away that Warhawk chits all over Halo. no excuses needed for warhawks graphics, why?? cause it already looks better than gears while Halo's developers have to make promises that the game will look better. muahahahahahaha you're crapbox is going down and there is nothing you idiots can do about it. congratulations on backing a the loser in this war. tell me something, why are xbots proclaiming victory this generation when their crapbox 3shitty has not even sold half of what the first xbox sold?? a little early to start celebrating if you ask me, then again keep it up, it will be great comedic material when microsuck comes up on the short end once again this generation.