Sony Europe: Is there anybody there?

Excerpt from article: "I'm truly beginning to wonder exactly who is staffing the offices at Sony Computer Entertainment Europe but I do have one request for the senior management of the Sony. Can we please swap them with the staff from the US or Japanese offices? Please?

It's genuinely rare that I become frustrated with anything much more advanced than a toaster, but SCEE's treatment of its PSN customers is really starting to grate, especially since the release of the PSP Go."