A rookie reviewer's PS3 gets the disc reading error... part 1 of his long battle with Sony Customer Service.
Be happy you're not subject to anything higher like say... 54%. *hand author some cheese*
or 510% I don't think consumers should have to pay for known hardware defects or issues, Sony should extent the warranty for this the way MS did for the RROD and E74 issues.
BMW needs to extend their warranty and make it longer than 4 years/50k miles, just because Hyundai has a 10 year/100k mile warranty /sarcasm
Strike & random...I see where you two are going with this. It is obvious you two know the rules of business and are just being funny. Just because one company does it DOESNT mean the other needs to do the same unless it benefits them to do so. Thus the case of why the 360 doesnt have wifi and the ps3 doesnt have a super extended warranty for specific issues. While it would be nice if every company could adopt a flexible business model they just dont do that. For this guy, he has to deal with whatever sony has laid out as their restrictions and specifics for their warranty. If there is to be a change in the warranty it wont be us that makes that decision. It will be sony. Granted the number of RROD issues by US prompted MS to take action so in that sense then it would be on us to "persuade" sony to take similar action. There would need to be a huge rise in cases for them to take notice however.
Unless someone works for one of these companies, I can't possibly comprehend consumers arguing on the side of business against having longer warranty periods. Is there some kind of cult that people join when they buy these devices? I notice the disagrees on Strike's post, and am thinking WTF? Who would disagree unless they are a beancounter for Sony. Please don't extend my warranty Sony. I wouldn't want that. I would so much rather give you guys more money. ;-)
and to the others above, I didn't say Sony should extend the warranty just because Microsoft did, I said they should extend the warranty because this is a KNOWN design flaw and ongoing issue that effects people just by using their systems as they were intended. This and the blue light issue are issues we saw ALOT at bestbuy, the failure rate for PS3 is at least 15 to 20 % by the way, no way its just 10%, even if I just counted the people I know with PS3s and not all the defective units I saw at Bestbuy, 3 of the 6 guys I know with PS3s have had issues that made their PS3s un-usable, and they had to send them in for repair.
I remember when refused to acknowledge the disc read error with the PS2. Sony sucks.
and issue but no. So exactly what is the point of this article?.
sony's customer support is awesome just b1tch on the phone long enough and they will repair it free
good to know :)
So I assume a review of Sony's customer service is forthcoming since that's the real title... I'd rather just read the review when the guy is done dealing with Sony. Not this boring preamble to real news. So far it's utterly unremarkable.
LOL i love the microsoft defense of microsoft handing out 3 year warrantiess they did it because they had to, after the failure of the first xbox if they didnt compensate for the failure rate of the 360 they would have been out of the console business.. they didnt give you a 3 year warranty for free it costs them damn near 2 billion dollars.. you want sony, nintendo, apple, etc (360 has the longest warranty to day for small devices and the worst failure rate) to spend billions of dollars just because LOL
I had a good experience with Sony's customer service...unfortunately. Unfortunatly because my PS3 only lasted 18 months before croaking on me while playing a movie, and costing me 150 bucks plus shipping for a repair. The thing was a dead duck. Wouldn't even start up, with a flashing red LED of death.
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