Mike Antonucci recently chatted with Microsoft exec. Peter Moore across a number of topics, including touching on the seemingly high number of faltering Xbox 360s, despite Microsoft claiming a "3% failure rate."
Antonucci passed on the story of one user who replaced his Xbox 360 twice in the last seven months and wondered whether Microsoft's been dodging the real issue. Moore refuses to comment on specific experiences with the hardware, but says people should be focused on how Microsoft treated them as a result of the failure, not the failure itself.
"I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business," responded Peter Moore.