1120°
Submitted by Vip3r 1710d ago | article

Xbox 360 Failure Rate is 54.2 Percent, Game Informer Finds

consumerist.com writes:

"The Xbox 360 breaks five times as often as often as its closest failure-prone competitor, the PlayStation 3, a print edition-only Game Informer survey found.

The poorly manufactured, red ring of death-prone console has a 54.2 percent failure rate, compared to 10.6 percent for the PS3 and the Wii's 6.8 percent.

The magazine surveyed nearly 5,000 readers to get the data. And while the 360's rate is alarmingly higher than the others, it's still bafflingly low because it blows the mind to imagine that 45.8 percent of the consoles have not broken. Also, Microsoft's numbers are inflated because 360s are used the most of the three consoles. Results said 40.3 percent of 360 owners use the console three to five hours a day, compared to 37 percent of PS3 owners. Meanwhile, the plurality of Wii owners (41.4 percent) play their consoles less than an hour a day.

Microsoft also seized the gold medal for unhelpful customer service, taking nearly a month to repair or replace a console, while Nintendo and Sony stuck closer to a week. Only 37.7 percent of Microsoft customers found the company's customer service was "very helpful," compared to 51.1 percent fo Sony and 56.1 percent for Nintendo.

The most shocking number from the survey - and frightening from a consumer perspective - is only 3.8 percent of Xbox 360 owners said they'd never buy another Xbox because of hardware failure." (Xbox 360)

Alternative Sources
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Genesis5  +   1710d ago
Damage control on the way.

Edit:

@ Nitro below. Yeah I'm having a hard time with those numbers too. Who ran the survey for GI? Nintendo.

@ Ultimolu. It's one of the reasons I have gone with PC and PS3 gaming this gen.
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ultimolu  +   1710d ago
...I reckon so.

*prepares for doctor's appointment and runs off*

This is WHY I don't own a 360!
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Parapraxis  +   1710d ago
Genesis5 , this isn't the first survey or study that has had numbers like this.
Horny  +   1710d ago
my friends RROD'd 3 times, hes now buying a new arcade. I never had a problem with mine so far, but I do occasionally hear weird noises.
Nitrowolf2  +   1710d ago
@dee
my buddy rrod 3 times as well. I laugh at him and tell him why do you continue to send it in. He doesn't give me a very good answer after that.
Silellak  +   1710d ago
@1.4
The reason people keep replacing their 360 rather than giving up in disgust and just buying a PS3 is simple. The thing is, by the time you own a 360 long it enough for it to break down, you probably have at least a few games. You get it repaired, you get a few more games, and maybe it breaks down a second time.

At this point, you're pissed. You're ready to switch consoles. Except...you already own a decent library of 360 titles. Do you really want to make all of those games worthless by replacing a 360 with a PS3? You might get a PS3 in ADDITION to a 360, sure, but switching companies is a much less tempting option when you've already built up collection of games for a particular platform.

Not to mention you've already built up a collection of online friends to play with, who may or may not have PS3s.
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Horny  +   1710d ago
He had a model with no HDMI input which were the earlier ones. I waited until later to get a 360, I was just going to play exclusives but then my PS3 broke, now I do all my gaming on the 360. I think ill get my ps3 fixed this month, its been since January since I played it.
Both systems have their faults.
StanLee  +   1710d ago
Man, do I feel lucky. Almost 2 years and not one problem with my XBox 360. *knocks on wood*. Yet my friend had his for 4 months and has had it repaired or replaced twice.
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sunil  +   1710d ago
I am confused...

Isint the acceptable failure rate in electronics (close to) 3%?

With PS3 and 10.6% and Wii at 6.8%, arent both the systems over the limit?

Interesting how Sony and Nintendo dont get blamed for bad quality hardware !

PS: How can anyone purchase the 360 knowing there is a 50%+ change of it failing?
Cupid_Viper_3  +   1710d ago
MS is the richest company of the BIG 3
http://finance.yahoo.com/q/...

http://finance.yahoo.com/q/...

Plus money for LIVE, You guys should at least put a petition that says that once your console break more than once, LIVE is automatically Free for a year.

Unacceptable.
callahan09  +   1710d ago
Well, I have no qualms believing these numbers. Every single one of my personal friends has had their 360 replaced at least once. But I know it isn't every single Xbox 360 that breaks. My first one broke 2 times and got replaced 2 times. Neither one of my breaks were RROD, though, both times it was a red & black checkerboard pattern on the TV and I couldn't do anything. In September 2007, it did it a third time, and MS refused to fix it without charging me because they said they were only covering RROD errors with the extended warranty at that point. So rather than pay money just to fix a system that I figured would break again, I bought a new one. The new one has not broken. Maybe I should say "yet". But nearly two years is pretty good considering I had 3 breaks within the first year of my original (I got my original in September 2006).
Xeoset   1710d ago | Spam
Chubear  +   1710d ago
The title should read "Console failure rate of OUR website users"
lol but to be honest, this article is not accurate at all seeing as they surveyed their readers and not actual hard line prove like consumer data companies do.

Watch dog groups across EU & NA now have the 360 failure rate at btw 18-30% depending on what is termed as a hardware failure for certain regions.

Generally, the accepted failure rate for electronic WW is roughly 5% which Nintendo and Sony are both well below.
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InfectedDK  +   1710d ago
"I love extremely high failure rates and the PS3 is doomed... Gran Turismo 5 sucks and Sony is leaving the console market"
JokesOnYou  +   1710d ago
hmmm, they should include more data...
Its 54% of their readers who have had a RROD before, right?

How does that make the current failure rate 54%? I like to see reports with data that shows the LTD failure rate vs failure rate after the falcon and jasper models, to see what percentage decrease there was. Lets be honest there are alot of fanboys on both sides subscribe to mags, I don't know too many avg gamers who buy mags these days. Also wouldn't it be obvious that most subscribers of a gaming mag like GameInformer are avid gamers who brought a launch 360, which of course were the most failure prone?

This survey puts ps3 failure rate at a little over 10% which is higher than I've ever seen reported, but again its from 5000 readers of GameInformer mag so who knows how accurate it is, both sound inflated.

On a positive note, I don't think its too "shocking" that only very few people would never buy a 360 again because of hardware failure, they brought ps2's after its problems, and despite what n4g tells you a 3 yr warranty goes a long way, "proof is in the pudding"= when you don't have to pay and there's great games to be played and great services to be had from a "consumer perspective" its still well worth the money= continues to sell and even those who've had a failure still would buy another one.

JOY
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Poopface the 2nd  +   1710d ago
wow all those numbers seem high
I did have one 360 break after I sold it to my friend, but my newer one seems better. 50% seems high, as does the 10% and 7%. If it was a survey on a gaming site(think of N4G survey), I doubt people would be honest.

I know 360 breaks alot more than the other systems, but all these numbers seem high.

Heres something funny I saw on tv about videogames yesterday

http://www.youtube.com/watc...
v1c1ous  +   1710d ago
There's too many good games
to justify NOT owning one.

microsoft F'ed up big time. the RROD will haunt them forever. they lucked out in being so rabid in obtaining enough content for their console that fans "semi-forgive" them.

it's sad in another way because, i honestly think the RROD issue is what's keeping the 360 from its full potential.

imagine if the RROD issue wasn't as rampant as it was. if it wasn't such a staple of sony fanboys ammo against 360 ("lol hurr durr that's why i dont buy one, even though its free to replace unlike PS3s"). maybe wii would have actually had a contender :/
mint royale  +   1710d ago
Oh god
please, no one use these numbers for silly little arguments. i think all 3 are inflated numbers and a 'survey' by a website does not tell me much. Are they reputable? Who did they ask? Did they get an accurate spread of gamers and non gamers who own the consoles to get more accurate results etc etc. Judging from how high these numbers are I would say no.
Parapraxis  +   1710d ago
mint royale ....the survey isn't from a website.
"The magazine surveyed nearly 5,000 readers to get the data."
are you just illiterate?

EDIT: Sure, GameInformer has a website..no sh!t sherlock, however THIS particular survey was done through the magazine, which would require people to send in their surveys they filled out.

And anybody who understands customer service or product satisfaction surveys already knows that the people more likely to fill out a survey and mail it back in are people who have HAD problems.

People who are content with their service/products are much less likely to fill out and mail back the form.

This is a KNOWN fact, and an EASY explanation of why the numbers seem inflated, as you say. People who fill out the survey are motivated by their frustration.

http://www.retailcustomerex...
http://www.envirosell.com/i...
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pixelsword  +   1710d ago
It's hard to say, Xeoset
If I remember correctly, the guy who wrote the book about the 360's failing in the first place placed the failure rate close to 70%

http://74.125.95.132/search...

and when EA ran a beta test for their servers had a failure rate of 30-50% after Microsoft claimed a 5-6% failure rate

http://forums.ubi.com/eve/f...

so it *could* be true.

But it also could be true that people are buffering up the numbers... except that the people taking the poll could also be inflating numbers on the PS3 side too... and you have to take into account that the PS3's recorded failure rate have historically been lower than this poll's number, but you never know.
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mint royale  +   1710d ago
@parapraxis
Gameinformer isn't a website? Oh you learn something new everyday!
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II Necroplasm II  +   1710d ago
wow...lol
Good thing I only play my 360 like an hour a day these days.

I bought a new Falcon 360 like in January I believe and sold my older one, but still I'm also trying to keep it healthy, not playing it too much and using it for a coaster instead.
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UnwanteDreamz  +   1710d ago
I see alot of "gamers" here talking about 360 just being so dam*ed good that failure does not matter. You say there is no excuse for not owning one?

How about the fact that everyone I know personally who bought a 360 has had it replaced. I am sure there are more than a few with their first 360 still running but I don't like the odds.

Then we got those saying that it's free to replace so why not get one. I bought a gaming system to play video games on. Why would I spend my hard earned money on something I am just going to have to send back?

All I can say to you "gamers" is, thanks alot. Maybe the rest of the industry will take note to the fact that you are ingnorant consumers who will accept being bent over the couch without so much as a thank you afterwards. Maybe now we can all expect similar shotty hardware in the future. Hell MS did it and they are "beating" the PS3.

The fact that the failure rate is so high and they still sell is not a testament to how great the 360 is. Ever here this one?

A fool and his money are soon parted.
cgoodno  +   1710d ago
If you're reviewing your typical readers, who are also typical fanboys mixed in with normal gamers, then these numbers are definitely bloated for the 360 and PS3. This is the first I've heard of such a high failure rate for the PS3, honestly. And, I'm sure the failure rate for the 360 is down to at least 25% with the Jasper chipset.
Nineball2112  +   1710d ago
Look, I have no doubt that the Xbox 360 has a significantly higher failure rate than either the PS3 or the Wii.

However, I think I'll take these results with a grain of salt for ALL three consoles.

Unless there is a survey done by a reputable firm who is in the business of polling / surverys, then I'll tend to be a bit skeptical about the numbers.

Does anyone really doubt that people would lie about their experiences because of all of this "console war" stuff? And that goes for ALL sides...
Blaster_Master  +   1710d ago
Thats so weird. I have all 3 consoles and my 360 is the only console I never had to send in for repairs. I have friends that get the RROD every year though. Maybe its because I install all my games now and rarely use my disc drive at all to get my 360 hot?
Syronicus  +   1710d ago
5 Xbox 360's for me...
Too many RROD's for me. I recently put together a PC that will handle the games "exclusive" to the 360. I was just getting tired of the shoddy quality of the 360's.
joemayo76  +   1710d ago
numbers due seem a tad high
for all systems, but i'm sure some ppl will get a kick out of these results.

Altho my 360 broke down 4 times (once its rrod out of the box MSFT sent back to me) but as for bad CS i dunno, i think its also partly on the consumer when dealing with these situations on the phone. the 4th time mine rrod (which was when it did out of the box). i called up CS and asked to speak to a manager (not in a pissed off kinda way) he was a good guy, i think his name was shawn or something, anyways i told him my situation and he gave me his direct office number so if it ever happened again to call that number and he'd be more then happy to help me out and toss in a freebie (dunno what tho?) since then i haven't had any probs with my 360 and play the hell out of it but still have that number in my wallet just incase.

But yea just keep in mind that calling in pissed off or anything won't really get you anywhere. How many of us worked in CS and had to deal with angry ppl that try to hold us personally responsible for a defect or w/e that as CSRs had nothing to do with.
TheBlackSmoke  +   1710d ago
To be honest that number really is not surprising, for me anyway it is literally like 1 in 2 people i know has had a RROD. Its at the point now where you almost have to accept you will get the RROD sooner or later.
Parapraxis  +   1710d ago
How many here have filled out a comments form for a retail store or restaurant, etc because they were happy with their service or treatment or products?

Now, if you had bad service, poor treatment or poor quality products do you think you'd be more likely to fill out a form?

customer service surveys always lean on the more negative side.
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King_many_layers  +   1710d ago
hmm
5,000 people is hardly going to be that accurate... it's like saying 1 in 3 people get cancer.... so out of myself and 2 people in the room with me, One will get cancer. Yet, none of them get it throughout their life. you see where I'm going ??

You can't get a Small percentage of an overall large number and expect to get results that truly reflect the situation.

Also, can I just ask Live payers who have had their's brake down.. If it is true like some have said that you have waited up to a month for it to be repaired... do they give you the price of a months membership off the years subscription ??
UnwanteDreamz  +   1710d ago
For the record I agree that these numbers seem inflated.
Aclay  +   1710d ago
I'm going to have to call B.S. on this article because the PS3's failure rate defiantly isn't that high. This was a survey conducted to 5,000 people, and 5,000 people doesn't really represent the MILLIONS of people that own PS3's, 360's and Wii's and their REAL failure rates.

The 360's failure rate is probably a little below 20% by now, and from what I've read on the internet, both the PS3 and Wii failure rate shouldn't be more than a few percent.
gaffyh  +   1710d ago
@1.11 - You are incredibly stupid. Your argument can be used for PS3 as well:

- Best Games (Uncharted, Ratchet, Killzone, Resistance, MGS4, God Of War, MAG, Socom, Warhawk, the list goes on...)
- Best controller (For everything other than shooters. DS3 is better for fighting games, racing, platformers etc.)
- Best online (Free, high up time, LAG-FREE, dedicated servers, constant supply of PSN exclusives etc.)
- Best user base (Are you kidding me? Best user base? 360 has the most racist 12 year old kids online at one time, oh wait you are 12 years old.)

Most games - irrelevant, crap games = crap. Wii has most games does it make it better?.

On top of these PS3 owners can also add, FREE services e.g. Home, Life With Playstation, Vidzone and I'm sure there's more coming.

Anyway can't be bothered arguing with a 12 year old any more...

On topic - I doubt the rate is this high, but I have had 2 failures on my 360.
Blaze929  +   1710d ago
"The magazine surveyed nearly 5,000 readers to get the data."
....Yes becuase 5,000 readers represents all the 20+ million 360s sold -_-
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Motion  +   1710d ago
Im on my 3rd 360...which I haven't turned on since january when i got a ps3 and built a new PC. Luckily the first one was covered by best buy and the second was covered by M$. I always wonder if they count replacement consoles in their total sales. I'm sure they would if they were getting replaced through retailers like Best Buy. I wonder what sales totals would look like if you subtracted the number of 360's best buy has replaced through their service plan from the total number of ones out in the wild.
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sak500  +   1710d ago
Hahahahah Look at the guys claiming their friend's xbox or friend's friend's neighbour's xbox got rrod. Since looking at agrees/disagrees clearly shows this site is rampant with ps3 lovers whether they own one or not yet they are out in full force to add more fictious numbers to the pathetic article.

I went to one retailer to and to check with him whether they would send the out of warranty 360 to ms or my bro should at that very moment a guy came with a ps3 for repairs. So did he get free repairs? NO.. I would rather buy a console with a 50% failure rate which has free coverage for it for 3 years than buying an expensive Bluray player which plays games and no warranty after 3 months.
lightningsax  +   1710d ago
@1.11 and 1.33
Man, so many "Best" cards are being thrown around in this argument! Let's get rid of dualisms and bring some substance into this.

People will keep buying 360's over PS3's despite the failure rate because those gamers are devoted to a much more developed social experience in their games. They're the new generation of gamers, many of them born with the internet as a given and with social networking almost being a substitute to direct communication. Plus, since the install base had a year to grow before everyone else came around, you were more likely to find your friends on Live.

The PS3 has some amazing exclusives, much more reliable hardware, and usually ends up being a cheaper package overall than the 360. That would have been enough last generation, but Sony has been reluctant to keep up with Microsoft on its online capabilities. Hence we have many uninspired games of Fat Princess played by teams of 8 unconnected individuals. The Sony bluetooth headset is amazing, but hardly anyone has it, and those who do hardly use it.

PS3/PC owners, such as myself, can play just about every game they would like, but they won't get the (costly) social experience that they'll get with Live. That's why those consumers keep coming back. I'm totally satisfied with the games I'm getting on PS3, but I want Sony to succeed solely because if the PS3 US install base grows, there will be more people that I know on an in-person basis that will be on PSN.
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na2ru1  +   1710d ago
This is bad
If the total sales figures WERE inflated, just makes you really wonder who actually is the one in 3rd place.
mephixto  +   1710d ago
These numbers are right, remember this is a poll from Game Informer most of their subscribers are hardcore gamers who play a lot of hours.
prunchess  +   1709d ago
@Silellak
you totaly hit the nail on the head there! This is without a doubt why the 360 still survives and sells. One thing is for sure though and that is that a large number of 360 owners will resent this with future generations of MS\xbox hardware.

The 360 failure rate is scandalous! It's embarrassing for 360 owners that have to replace their hardware multiple times. (They should be well compensated by MS for this and their loyalty to the 360) I've got friends that wont even mention that their 360 has broke down again out of embarrassment because if it was any other product they would have given up on it long ago not quitely gone off and purchased another.

Once you've built up your friends list and regularly play online with them it's hard to move over to another console. This will start to change for those that have dual consoles (360 and PS3). Eventually they'll migrate to the hardware that lasts the longest.
Sheikh Yerbouti  +   1709d ago
Correct Mephixto...
both you and Parapraxis.

This sample is likely not representative of consumers as whole, but likely only those who have Gameinformer subscriptions - hardcore gamers, maybe predominantly XBox owner.

Still the magnitude of these percentages relative to one another is still very telling.
SaberEdge  +   1709d ago
Surveys like this are inherently unreliable. Imagine if they did a survey of the N4G user base, does anybody believe that we would get accurate results from such a survey? I don't think so. I think the survey would show around 75% of the user base claiming that they have had 9 RRODs or some other ridiculously high number.

The sad fact is, we don't have any reliable source for the actual percentage of 360s, PS3s and Wiis that fail. We really don't. People make guesses, but that's all they are. Unfortunately, the console wars have muddled everything up. You can't take the word of a stranger on the internet. Are they being sincere or are they a fanboy trying to make the other console look bad? You can never know.
masterg  +   1709d ago
For me it's 100%. 3 consoles all died of RRoD.

The first I had bough on Ebay with no invoice. It died after six months.
The second died right after I got it.
The last one a month ago a week after the warrenty expired.
No more for me.
masterg  +   1709d ago
-
@Blaze929

Most polls you read about on anything has 1000 people or less in them.
5000 is a big number for any poll. A poll with the right demographic with 100 people will usually hit within 5% of the correct number.
Kaneda  +   1709d ago
100%
It should be 100%.. everyone I know that own a 360 got RROD. Even one guy his wife won't let him plays games that much either. He still got RROD.
silenius  +   1709d ago
what can i say... thats sad...
but i guess im one of the lucky guys i guess...
i own an XBOX 360 3 years now... and it NEVER had o mulfunction... :D
duplissi  +   1709d ago
wow, that seems a little far fetched if you ask me, but even so it has me worried, i just bought a resident evil elite 2 months ago - i think its a jasper (can someone confirm this for me?) i thought microsoft was finally getting the rrod under control......
beardpapa  +   1709d ago
Frankly, I believe 5000 people is adequate enough to use as a sample size in their statistic. Not sure what statistical test they used though.
Poopface the 2nd  +   1709d ago
you people who try and make people guilty for buying a 360 are funny
alot of people buy one knowing about the failures. Mine hasnt broken yet as I sold my old one.

Do you people honestly think a company will want to release faulty hardware after seeing what happened with the 360. \

Im pretty sure Microsoft would rather not spend 1-2 billion fixing consoles. maybe they knew it was a problem but I doubt they knew how bad it would really be.

Im sure they would rather have reliable hardware as they have to pay for alot more than just 1-10 360 like you or I would have too.

Im not saying what they did is a good thing, Im just saying you would have to be retarded of you think microsoft doesnt care if their next console is a faulty as the 360.
el zorro  +   1709d ago
Wow, so many 360 bashers in this article. Why am I not surprised.

So, if this survey is correct, more than 10% of all PS3s fail.

I personally think all of these numbers are off, but I will say that I would take a console with a 50% failure rate that has a solid 3 year warranty over a console with a 10% failure rate that has a crappy warranty.
JasonPC360PS3Wii  +   1709d ago
And yet it still outsells the PS3 2 to 1, and lets not forget the 10% for the PS3 when most PS3 fansboys claimed it was below 1%.
MGSR THE HD VERSION  +   1709d ago
"Xbox 360 Failure Rate is 54.2 Percent, Game Informer Finds "

and people still buy 360s, and they will continue to do so.
darkride66  +   1709d ago
Although there's no doubt that the 360 failure rate is unacceptable...
I am somewhat skeptical of these numbers. Both Nintendo and Sony say failure rates are less than 1%, and retailer data backs this up (the majority of defective hardware is returned to the store first)

I know going back a bitthere was an EA employee that said half their 360's had failed but this was quickly hushed up and denied by both EA and Microsoft, but I find it hard to believe that even with the new motherboards, one in two is failing - even though I'm on my 4th console myself. I thought that problem was that Microsoft doesn't fix the problem but just sends you refurbed consoles as replacements and that's why it's been so high for me.
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cmrbe  +   1709d ago
Obviously
this is the failure rate amongst the hardcore users. The actual average should still be similar to numbers reported earlier.
ultimolu  +   1709d ago
Poopface, nobody's making anyone feel guilty about owning a 360. The fact of the matter is that instead of arguing with PS3 fans, you guys should be demanding that Microsoft gets to the root of this problem.

How long is it now, three to four years already and this is still an ongoing issue?!
indysurfn  +   1709d ago
Let me get this straight, you have 40% ps3 19% wii fanboys voteing on xbox360 failure rates.
You created on purpose a wrong rate of failure. It's like asking a Lutheran to rate the Catholic religion, It's like asking a republican to rate a democrate, it's like asking Satan to rate Jesus. Of course your going to get negative and irrational hysteric results!
MNicholas  +   1709d ago
Not a scientific poll
so the numbers can't be considered accurate. Still, it does suggest two things:

1) the 360 is quite possibly the most poorly designed and manufactured piece of consumer electronics devices ever sold anywhere
2) nearly 97% of 360 owners have shockingly low expectations for quality, performance and value
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ThanatosDMC  +   1709d ago
Fool me once... shame on you. Fool me five times in a row... [insert idiotic comment here].
shingo  +   1709d ago
not surprised honestly.

i know someone who's on his 8th 360!! you heard that guys?? 8th!!!!
#1.59 (Edited 1709d ago ) | Agree(3) | Disagree(2) | Report | Reply
cryymoar  +   1709d ago
Here's a photographic representation of the real amount of units out there that are working.
http://i26.tinypic.com/27x2...
teraclusterx   1709d ago | Spam
FreestyleBarnacle  +   1709d ago
Is it not simply possible that all the numbers are high because of the type of people who would fill in this type of survey? If I had had one of these machines fail on me I would be more inclined to tell people about it than if I had had a generally fine experience. Not being a fanboy just being human. People are capable of it you know.
Blackfrican  +   1709d ago
6 xbox 360s no RROD yet!
According to these statistics, there was only a 2.5351% chance of this happening to me!
y0haN  +   1709d ago
If you increase the time window to something like 5 years, the failure rate will be over 95% I guarantee it.
GameGambits  +   1709d ago
I felt bad for my buddy who has had to have his repaired 3 times now. He games everyday for FFXI on it, because his laptop isn't made for gaming. He's on a bit of a budget too so if he were to get a desktop he'd want the best money could get since he's a smidge elitist in that sense. Without his crack addiction game he comes over to my place just to do some games with me lol.

Honestly though my 360 has been working fine since I got it almost 2 years ago. It does however make a ton of noise and heats the room up a solid 360 degrees. I've had to get a 2nd headset and a 2nd controller though since accessories to Microsoft must be another means to keep cashing in by making cheap ones. My current controller takes forever to charge when hooked in, and when it finally reaches green to go it only lasts for maybe an hour at best before it's flashing to be recharged.

I already learned my lesson this generation about Microsoft and how they run their gaming business. When the next Xbox does hit I'm going to wait 2-3 years before picking it up I'm afraid. Once they iron out enough kinks from it is when I'll be on board to invest. For those who think they will learn from this generation you are naive, since they haven't learned anything this generation as new SKU's come out other than how to keep grabbing your cash.

Sony since PS1 makes stuff that I have had no problems with ever. They go for quality and give you every pennies worth. Nintendo I'd say does too, but I did have a N64 controller stick just break somehow one day. Plus we all remember NES days of blowing into cartridges to make them work lol.

Next gens order of consoles for me will be Sony,Nintendo, Xbox. This gen was Nintendo, Xbox, Sony...bad choice, but I have all 3 now so it's all good. :)
ps3d0  +   1709d ago
This is EXTREMELY flawed. One they cant even be sure anyone actually owned said the system they said they did. 2 they did not look at systems to make sure these people are being trueful. Plus they ask 5000 readers aka gamers and fanboys. I can promise you that 360 dont still have 50% fail rate. Plus when did the PS3 jump up to a 10% fail rate ? Sony bragged about have less then 1% fail rate what happen to that ?

If they want to check the fail rate they should of went out to the store and buy 5000 of each system and tested them.
kyiren  +   1709d ago
haha
need to minus the dead 360's and then get a real # for total world wide. they may have sold over 30 mill but how many are dead units.

by the #'s half are dead so only around 15 mill working, I would say the ps3 is got more working units world wide.
AAACE5  +   1709d ago
Wow, there are the most comments I have seen for an article on here!
I can't argue, the 360 has/had a problem with hardware failure. On the same note, their survey is based off of just 5,000 people, compared to millions of 360 owners.

Not trying to defend it in any way, but in one of my college classes I was told to not rely on the results of surveys too much. You could read an article tomorrow that says that eating peanuts kills 63% of the people who eat them. Then in the fine print, it will say that the survey was based on a study of 259 people. More importantly, a majority of those people didn't know they were allergic to peanuts and had a reaction to them.

Like I said, I am not trying to cover for them in any way because I have had a few go out on me as well, but statistics only tell part of the story!
Alvadr  +   1709d ago
360 & PS3 both seem alot higher than I thought. Dont think that 1 in 10 ps3s fail other wise Sony would be getting hammered just like MS. Last I heard it was more like this.

360 35%
PS3 3%
tripewire  +   1709d ago
Beh. These numbers are usless. Of the people I know 360 failure rate is around 85-90% (I know about 2 people who have never had problems) and PS3-wii I'll say <1% because of all the people who own wii's and/or ps3's NONE of them have broken. Sure, None of them actually play their wii's but hey...
TheTwelve  +   1709d ago
Microsoft did it...
...they actually managed to get people to want and desire crap. Repeatedly. Now that's good marketing.

12
spooky205  +   1708d ago
uh,,
as much as i would love to say my 360 has been bulletproof in the 2 years i have owned it, i simply cant. i have encountered freezing on my games for about a couple of days then poof fixed again. this has happened 3 times in a 2 year span. it doesnt make me feel any better when i hear terrible stories about MS losing consoles or replacing consoles numerous times.
Nitrowolf2  +   1710d ago
where did GI get there info from?
all those number seem to allot higher since before
54.2? that is a bit to big, i mean that half a chance a 360 will rrod on me. wtf that should not happen

@below, didn't see that 5000 reader part, but is that truly accurate?

360 54.2 percent failure rate, compared to 10.6 percent for the PS3 and the Wii's 6.8 percent.

those number are from GI survey
#2 (Edited 1710d ago ) | Agree(4) | Disagree(3) | Report | Reply
Parapraxis  +   1710d ago
Did you bother to read the article? They did a survey of readers of the mag.

And yes, it's baffling...but to be honest a 1 in 3 chance is not much better than a 1 in 2. (apparently people disagree and think 1 in 3 chance of failure is acceptable?)

EDIT: It's as accurate as any survey can be. Take it with a grain of salt, but like I said above, similar numbers have been cited before.
Similar numbers:
http://gamer.blorge.com/200...
#2.1 (Edited 1710d ago ) | Agree(5) | Disagree(3) | Report | Reply
Nitrowolf2  +   1710d ago
ok now that one was almost 70% and was 08.
i call those number BS
Parapraxis  +   1710d ago
Not saying they are true, just pointing out the numbers HAVE been claimed to be that high, there's also many claims that the rate is around 16%, 30% and 33%.
There's probably no way to know for sure unless MS itself released numbers.

How could there be such different numbers... here's one possibility.

Survey A asks "have you had your 360 break? YES ___ NO ___

Survey B asks "have you had your 360 break? YES ___ NO ___
Survey B asks "how many times have you had your 360 break? ____
#2.3 (Edited 1710d ago ) | Agree(2) | Disagree(0) | Report | Reply
Pennywise  +   1710d ago
Keep buying this system guys!! It will show MS quality control is no issue! /s

I think a recall, a class action law suite and a boycott should be in order for this failure of hardware.

This is why I do not own one. Please spin this and tell me I am wrong. I need a good laugh today.
Mr_Bun  +   1710d ago
Penny
I'll spin it:

The 360 completely dominated the PS3 and wii with respect to defective rates!
phadox  +   1710d ago
lets not start a flame war over my comment.
I was an early adopter of the pstriple, 20gb and within 4 months blu-ray no longer read discs, cool under warranty no problem. 6 months after my warranty expired on my refurb they sent back, i get ylod (yellow light of death) currently on my third ps3, forgot to mention still on my first sexbox360. point being, why should we have to suffer mercilessly at the hands of the console tyrants pushing sub-par performing machines out, there should be a class action lawsuit or a mandatory 4 year warranty across the board. WAAARR!!!! gamers
Pennywise  +   1710d ago
phadox, my friends bluray stopped playing. He was past his warranty date. I got a torque screw, opened his PS3 up(like fort knox) and hit his Bluray laser with a soft cloth and alcohol. Put it back together and it worked perfectly.

Sometimes the lens gets dirty... that is not faulty.
tripewire  +   1709d ago
Sucks if its true, but from my experience you would have to be an unlucky mofo to have two ps3's fail on you.
Masamori Sumimura  +   1710d ago
they interviewed 5000 people and they make the conclusion for eveybody?

rrod is a problem indeed but it's not at 54.2% world wide.Its somewhere around 30%
Baka-akaB  +   1710d ago
Oh irony . You too are making the conclusion for everybody here , that isnt isnt as high . And without even a survey or stats

Truth is very few if any people might actually know the real numbers . it could be lower but could even be higher .

The only sure thing is that it's too fragile .
Masamori Sumimura  +   1710d ago
agree.
Qazdaz  +   1710d ago
You interview 0 people and you make a conclusion for everyone?
Nitrowolf2  +   1710d ago
yah but the conclusion can easily be applied to probality of the number of system bought will be defective.

@below

fine fair enough, how about a survey of a number allot bigger then that. Most surveys would usually go above 500 people. 5000 people would be a more reasonable number to compare. i mean i remember a colgate commercial that was taken down becuase they said this" 1 out of 10 dentist recommened colgate, guess how many they surveyed? only 10 people, that why it was taken down. Plus it would be more accurate if they did this survey again and then compare those numbers.
#4.4 (Edited 1710d ago ) | Agree(3) | Disagree(0) | Report | Reply
Masamori Sumimura  +   1710d ago
is that so?

I could interview all of my friends tha own a xbox and guess what?

none of them came across the rrod.

so would that mean that the failure rate is inexistent? no it would not.

let's say I interview 5000 people who all got their xbox from 2005 launch they'd have bigger chance of coming across the rrod. would that mean the failure rate is 57% worldwide? no.
Pennywise  +   1710d ago
Funny thing is, if I interviewed all of my local friends that own an xbox 360, the % would be 100. Some are on #3 or 4.
Qazdaz  +   1710d ago
'Your friends' doesn't exactly equal 5000 people in a professional survey does it?
Masamori Sumimura  +   1710d ago
oh?

So those 5000 people out of 31 Millions who Own a Xbox360 are enough to say that 57% of xbox suffers Rrod?

what kind of logic is that?

In the present case. Yes its 57% but let's not say that it's the case World wide.

I could Interview another 5000 bach and find that their Failure rate was 25% . etc etc.

you get what I mean?

edit: @ baka.

I know the rrod is a problem its not good. but im just saying. anyways good talking with ya on this one but I onyl got 1 bubble left.
#4.8 (Edited 1710d ago ) | Agree(2) | Disagree(1) | Report | Reply
Baka-akaB  +   1710d ago
Again it could be lower or higher . There simply isnt any accurate way to know . it just so happens that the issue is so widespread that we know it got a high failure rate ...

The rest is just stats wich have never been worth anything . It's obvious not every 360 owner will be interrogated (hell i never had any issue with 360 so far , thought it's far from my most used console) , and it's even more obvious that you can't trust any numbers from Microsoft (it's not a fanboy thing , it's the same with Sony and nintendo , or any company ) .

Everyone lies about their own numbers or twists real figures and numbers into something positive or useful to them
#4.9 (Edited 1710d ago ) | Agree(1) | Disagree(0) | Report | Reply
Qazdaz  +   1710d ago
Everyone buys there 360 at different times and has it under different conditions, and unless these 5000 people and bought theirs one the same day and use it the same way then this is probably the best survey you'll get.
Baka-akaB  +   1710d ago
There is also something else to consider in this day and age of fanboy war bs ... people lies .. a lot .

Polls , stats , and the worst kind of all , analysis predictions , are as accurates as going to a medium . They tell you what you want to hear .
#4.11 (Edited 1710d ago ) | Agree(2) | Disagree(1) | Report | Reply
GarandShooter  +   1710d ago
This survey is crap. How do we know that the respondants even own the console they claim broke? With the level of fanboyism these days, who's to say that a 360 only owner didn't respond that his PS3 broke or vice versa? I'm sure they received some honest answers, but these results, actual percentage wise, need to be taken with a grain of salt. This is more an item of curiousity for readers of the magazine than a legitimate survey.
beardpapa  +   1709d ago
Your logic is horrible. By how you think, it must mean statistical tests our economists use and the sh1t we learn in economics class must not apply to real life applications. Cuz by your statement, it's implying that the results from statistical tests (tests that some bored economist in doctorate school probably magically conjured up after a night of paper/pencil D&D) are quite baffling! Baffling enough we shouldn't believe or agree with them!

Well... in Pachter's case I can understand. =D
timestoby  +   1710d ago
even if currnet 360s dropt so much i still wouldnt buy one cause of rrod. id rather wait till a hardware refresh. i still dont get why people still buy these things when eventually in a few years they will die.then people complain about ms and there ways,but yet people still buy there shiite and put up with it
no_more_trolling  +   1710d ago
im complaining about your spelling
MetalGearBear  +   1710d ago
Xbox 360 Failure Rate is 54.2!!!!!!???????
LOOOOOOOOOOOL!!!!!!!!!!
RROD FTW!!!!!!!!!!
blackbeld  +   1710d ago
Xbox 360 is garbage comfirmed!!!
Chubear  +   1710d ago
Dude last year I found out from consumer watch Dog groups in EU and NA that the 360 has a failure rate in it's first 18months on the market of roughly 68% - Madness! How the hell do people support $*%! like this is beyond me.
Alcon Caper  +   1710d ago
*Pulls down pants. Waits for circle of fanboys to form...
.
Crazyglues  +   1710d ago
54.2 percent... OUCH!!! Is it just me or is that a crazy high number.

so out of the 31 million units 360 sold, half of them where bad... wow
#6.4 (Edited 1710d ago ) | Agree(11) | Disagree(4) | Report | Reply
TheBlackSmoke  +   1710d ago
In before .. " buh buh my friends uncles dad had a PS3 YLOD therefore i just proved teh PS3 fails just as much as teh 360 lolz "
#6.5 (Edited 1710d ago ) | Agree(8) | Disagree(10) | Report | Reply
Darrius Cole  +   1710d ago
54.2% failure over what time period.
Again, this is an incomplete number. We need to know a time period to go with this number. Is it 12 months?, 18 months?, 2 years?

Personally, I think that 54.2% 360 failure rate has to be at about 9-12 months. I say this because I don't a person who kept an Xbox for 18 months without it completely breaking. Here I define completely breaking as "the 360 will no longer play a game at all." This does not count the 360's that scratch all the games that you put in it.
buying1999   1710d ago | Spam
Etseix  +   1710d ago
according to this
16,260,000 of the so called 30 million user base of the Failbox 3s*hittsty got theyr console FIXED , LMAO!

i say it once and will say it again

XBOX'S HARDWARE (NOT SOFTWARE U FANBOYS), HAS MADE OF ITSELF THE WORST GAMING CONSOLE OF THIS GENERATION.
AngryTypingGuy  +   1710d ago
This is based on a poll, which I'm sure many fanboys answered falsely. Did you guys even read the article? They said that these numbers are probably exaggerated.

Personally, I think all of the failure rates are higher than they truly are. I don't believe the PS3 failure rate is above 10% like the article suggests, and I don't think that the Wii failure rate is 6%.

Do you guys honestly think that 1/10 PS3s fail? I don't. Likewise, I think the 360 numbers are high as well. Even the early 360 didn't die that much. The number we've heard time and again over the years is 30-33%. And the newer 360s are way more reliable.
50CALheadshot  +   1709d ago
Sh1t box pleez fixme
hahaha mad funny.

when will the f@ggs that buy this piece of feces ever learn?

u know whats really funny, that when take 10 did a poll it backfired on them. this poll hasnt. LOLLLLLLLLLLLLZZZZ
#6.10 (Edited 1709d ago ) | Agree(7) | Disagree(4) | Report | Reply
JasonPC360PS3Wii  +   1709d ago
And it still outsells the PS3 while the PS3 hugs that last place ribbon around its neck :D
el zorro  +   1709d ago
I love how all the PS3 fanboys are latching onto the Xbox 360 number, but completely ignoring the fact that according to this survey the PS3 fails more than 10% of the time. That to me is also a crappy failure rate.

What's more, the 360 actually has a good warranty, the PS3 doesn't.

Personally, I would take a console with a 50% failure rate with a great 3 year warranty over a console with a 10% failure rate with a crappy warranty.
topdawg122  +   1709d ago
wow, they say only 3.8% of xbox owners would never buy an xbox again because of hardware failure? Thats sad i guess im part of that percentage. over 50% failure rate is insane and theres no way i can support a crap sysytem like that even if it does have good games. Three year warranty is up, what you gonna do after that? this is insane that people still support this crap
Sir Ken_Kutaragi  +   1709d ago
I thought it was...
...66%??? ;-D
I will NEVER get it, because i will NEVER buy a xBox 360 ;)
(And NO i won't be missing out on anything, PS3 is all i need. If i want any xBox 360 games i'll get them for my P.C) ;-D
ultimolu  +   1709d ago
...I'm glad I bought a PS3, lol.
OmarJA  +   1709d ago
LMFO! at the bots tying to spin this...

So priceless. :D
Defectiv3_Detectiv3  +   1709d ago
Honestly, I think the 360 failure rate is about 30%. I know, because I fix them by pulling of the X-clamps and cleaning of the heat syncs(which is easier than you'd imagine). It is such a simple procedure I can't imagine why MS overlooked this flaw in their design. I must repair about 10-15 360s a week, and all that from a single ad on Craigslist and word of mouth.
likedamaster  +   1709d ago
A sad, sad tale...
I still wouldn't trade my 360 for anything in the world. Thanks Microsoft, although the RRoD still somewhat plagues us, well with the old systems still in circulation, I know next gen or a revised 360 will bring us the reliability we've been waiting for.
Pistolero  +   1709d ago
There is no way you can trust this because any reader was able to respond to the survey...whether they are a PS3 fanboy or 360 fanboy...and of course fanboys lie...all the time. Whatever the truth may be, all I know is that my 360 has not given me any problems and it is my favorite system...if I did get the RROD...oh well, I would just send it in and get it fixed. Next time I am sure Microsoft will have a really reliable system...like the original Xbox. I've been hearing more and more people reporting problems with their PS3s...I wish we knew what the actual percentages for both systems are.
bennyace  +   1709d ago
I have all three consoles
So i dont really care if the xbox360 fails a higher rate than the ps3. what i think is alarming is why if it's such a peace of cr@p that not more people switch to the ps3 and buy another xbox360 when the one they have fails? and please dont hide behind fanboys comments like "because all the xbots are stupid" or "it's too expensive wait 'till the price drops" if after the price drop nothing changes will that mean that the ps3 will always remain in 3rd place. because so far no big AAA games as managed to give the ps3 any momentum.
Obama  +   1709d ago
@bennyace

It's like asking why ppl voted for Bush twice in a row despise the fact that he is a failure. The masses are stupid period.
killersmoke  +   1709d ago
PS3 FOUND TO HAVE A WORSE FAILURE RATE.
I had 10,000 of my fans tell me that there ps3 failed and number came out to 69% of ps3 fail. do to the lame a-- article with bias numbers or made up numbers by a ps3 fanboy.

this site is full of g-y a-- ps3 fanboys choking on each others cQcks, anytime a story full of bullsh-t hits the air.

real creditable source, why are all of you so f-cking stupid? answer that.,,,,........

THE TRUTH PS3 WILL LOSE AND M$ HAS SECOND LOCKED IN A CHOKE HOLD WITH DEVELOPERS AND BY MARKETING STRATEGY.

SONY POSTING HUGH LOSES. HAHHAHAHAHAHAHAHAHAHAHAHAHAH
wxer  +   1710d ago
HERE WE GO

this place well be full in seconds
silverchode  +   1709d ago
gameinformer are ps3 fanboys, jk
Shaka2K6  +   1709d ago
' ' Xbox 360 is garbage comfirmed!!! ' '
Not news at all.
killersmoke  +   1709d ago
PS3 STILL LOSING IN SALES, DON'T START YOUR DISPERATE ATTEMPTS TO SOFTEN THE LOSING PART
BLAH BLAH BLAH,, RROD, NOT A PROBLEM, JASPER HAS FIXED THE PROBLEM. HAVE TWO, ONE WITH JASPER, ONE WITH FALCON CHIP......

NOT A PROBLEM AT ALL.....
IRetrouk  +   1709d ago
killersmoke are you f..king joking or are you just retarded, my last 2 xboxes that got replaced were the new chipsets, falcon and jasper are just as bad i know because i have had to get them fixed kids like you and i mean kids cause your probs about 14 or 15 are the problem you dnt see the real issues here you just talk alot of sh.t and hope other little boys like you will agree with you so that you can go on pretending that daddy and mommy didnt just buy you the worst console in history for reliability and because it was cheaper than the ps3, you cant afford one and neither can your parents,so dont hate the peps that can buy a ps3 which buy the way is 20 pound cheaper than what it cost to get a 360 a year after launch.
FlipMode  +   1710d ago
360 is Full of Fail
.
pure pwnage24  +   1709d ago
xbot
but, but, teh sales will save us all!!! xD bots keep buying a failing console with no exclusives
Shaka2K6  +   1709d ago
Everything related to microsoft is always full of fail.
.
killersmoke  +   1709d ago
YEA ONE OF THE RICHEST COMPANIES EVER, GARBAGE.....

FLIPMODE = FAIL FOR BEING A COMPLETE DOUCHE, AGREEING WITH A DOUCHE ARTICLE MAKES YOU THE COMPLETE DOUCHE AS ALL OF YOU ON THIS POST......
table  +   1710d ago
Holy Jebus. Probably under-estimated aswell... ;)
#9 (Edited 1710d ago ) | Agree(5) | Disagree(2) | Report | Reply
SIX  +   1710d ago
Probably under-estimated
Put it this way, out of 7 of my friends and relatives only 1 has not red ringed. Based on this, I believe the number is much higher.
Captain Tuttle  +   1710d ago
I agree Stewgart...
That PS3 failure rate must be well over 10%.
LevDog  +   1710d ago
As much as I hate 360 I think that number is high.. But............. Out of all my friends that own a 360 (all the rest are ps3 owners).. Which is only 10 of them.. All of them have experienced the Red ring... The last one being my co worker that moved from New York to here (Cali).. and he had a launch 360.. So out of my friends its 100%.. But that could be chance.. 54% on a world wide base.. Would be just insane if True.. and if true.. makes me feel wonderful for passing on 360 and Getting what I paid for in PS3..
#10 (Edited 1710d ago ) | Agree(4) | Disagree(2) | Report | Reply
Omega4  +   1710d ago
"The most shocking number from the survey — and frightening from a consumer perspective — is only 3.8 percent of Xbox 360 owners said they'd never buy another Xbox because of hardware failure."

Thats not surprising considering its played the most, you wouldnt want to give up your most enjoyable hobby so easily
LevDog  +   1710d ago
Thats true.. buy why buy the same name brand product of your hobby if it is breaking all the time??? For example.. If you kept buying a lets say.. Matel radio controlled car and it broke, then replaced broke... then bought a new one broke.. Wouldnt you buy a different brand by then? Your still enjoying your hobby, but just with a different name brand.. a more reliable name brand..
red2tango  +   1710d ago
all i have to say is:

lmfao
xg-ei8ht  +   1710d ago
54%, 30%

That's still a massive issue.

Now 360 owners try telling me that your supposedly 7million lead isn't poor because.

A: 1 year head start
B: Numerous sales because of rrod, people buying extra 360 expecting the worst.

ouch.

Come on, Spin it guys.
Silellak  +   1710d ago
There's nothing to spin. Of course the 360 is ahead of the PS3 because it came out first. Anyone who claims otherwise is just wrong. The real question is - who cares if it's in the lead because it came out first? That's just the way business works.

As for people actually buying replacement 360's? There's no solid evidence either way, just fanboy speculation. Still, if people are actually buying replacements, rather than taking advantage of the free replacement warranty, that's their own stupid decision.
#13.1 (Edited 1710d ago ) | Agree(1) | Disagree(3) | Report | Reply
pumpkinpunker  +   1710d ago
Microsoft fixes RROD or E74 free of charge and even pays for shipping.

1 out of 10 PS3s break and Sony charges $150 to fix each one.

Spin that.
#13.2 (Edited 1710d ago ) | Agree(3) | Disagree(7) | Report | Reply
asyouburn  +   1710d ago
@pumpkin punker
dude, i work at a used game shop, and we also do console repair, and 99.9 percent of the ps3 repairs we get are laser replacement, which parts and labor costs about 40 bucks and takes ten minutes. that is a far cry from rrod or e74 which is "total hardware malfunction" its like the difference between stubbing your toe and breaking your foot.
Parapraxis  +   1710d ago
"1 out of 10 PS3s break and Sony charges $150 to fix each one.

Spin that. "
hmm now how could that be spun..maybe because that statement is completely false.
http://www.us.playstation.c...
All PS3's are covered for 1 year, just like most other electronics. Paying 150$ only happens after that warranty expires.

consider yourself owned.
ThatArtGuy  +   1710d ago
Less than one percent
isn't "1 out of 10" PS3's.
Raoh  +   1710d ago
its like the difference between stubbing your toe and breaking your foot.
LMFAO
read disc error  +   1709d ago
Microsoft and their 3 year warranty aside, I would still be pretty nervous if I had a PS3 for more than a year. 10% failure rate is bad and is only being ignored because of the RROD fiasco which is really bad. If your console is going to break then odds are it's after you had it at least a year.

360 may have a really bad failure rate and it's inconvenient but no one, including myself, has had to pay a cent getting it fixed.

@asyouburn

RROD is crazy easy to repair and if you weren't lying about being in console repair you would know this. or maybe you're just bad at your job. Go youtube RROD Fix.
#13.7 (Edited 1709d ago ) | Agree(0) | Disagree(2) | Report | Reply
pcn88  +   1709d ago
^
If the problem was so simple, why didn't MS fix it after 4 years?
asyouburn  +   1709d ago
@read disc error
i have only been working here for about 3 years, so i dont know everything, but i wouldnt call what you're doing a rrod "fix" you can get in there and scrub off thermal paste, and change all the screws you want, but its not gonna fix the cause of the problem. it will continue to overheat and kill itself no matter how many times you try to fix it. we actually quit working on the 360 b/c almost all of the ones we fixed ended up coming back at some point. not even half of our fixes were red ring. most are disc read errors, video card issues, both of which arent covered for three years. i really dont care what system you play, im just commenting on the experiences i had with the machine.
#13.9 (Edited 1709d ago ) | Agree(2) | Disagree(0) | Report | Reply
firezone  +   1710d ago
Oh boy...
And the Fanboy wars rage on... My goodness, over 54%?! Mercy me!!
wxer  +   1710d ago
"The most shocking number from the survey - and frightening from a consumer perspective - is only 3.8 percent of Xbox 360 owners said they'd never buy another Xbox because of hardware failure."

now in here i really LOLed

i mean i got an xbox

got the RROD tow times
but i have it up tell now
because
a) i got alot of xbox games
b) still under warranty

but if i didn't got games or warranty

hell im not buying something thats gona break again and again

my PS3 and wii still working as new
LevDog  +   1710d ago
Makes sense.. But I bet alot of your games you dont play.. I bet you could get your refurbished 360 back from MS.. Go to gamestop and Trade in all those games and 360 and get a Ps3..

The only real argument for not going to Ps3 would be online friends.. unless most of them had both Ps3 and 360.. you would be starting over with online friends.. Kind of a double edged sword.. Start over with new friends or keep playing with the old ones on a system that breaks frequently..

EDIT>> I know.. I meant to say thats probably the same problem alot of people have.. breaking 360 but alot of games and online friends.. My fault for not saying that
#15.1 (Edited 1710d ago ) | Agree(3) | Disagree(2) | Report | Reply
wxer  +   1710d ago
i do got a PS3
No_NaMe  +   1710d ago
Wait...Xbox custom Service is much better than Sony!!
But not better than Nintendo !!

It only took me 2 weeks to repair my 360...

Sony took 3 months...

WTF ?

LOL
The-Warranty  +   1710d ago
Your Probably Lying
Darkeyes  +   1710d ago
Boy talk about licking M$es @ss @No... My friends PS3 broke and it only took a week to replace it....

A lot of my friends have had RROD and sometimes it takes less than a month, but most times it takes approx a month to get a replacement... One of my friend waited a month for replacement and the refurbished one RRODed out of the box... Boy I have never heard someone swear at an employee so much in my life..
sak500   1710d ago | Spam
Static-X  +   1709d ago
'STFU go play on your YLOD.'
Thats how a dumbass bot spins it
<<<<<<
RGB  +   1709d ago
I CALL F*CK!NG BULLSH!T
@ 5 - no name

your are the biggest piece of BS ever, i live in the UK. Microsoft wouldn't replace my brother's 360 but luckily for him GAME did. on the other hand SONY replaced my first broken PS3 in 4 days, so STFU. my second PS3 broke last week and is currently being repaired by TotalConsoleRepair.com under my GAMECARE deal.

no name = BULLSH!T.
#16.5 (Edited 1709d ago ) | Agree(6) | Disagree(3) | Report | Reply
el zorro  +   1709d ago
My 360 has never had a problem, but the people that I know that did have a problem got it back within two weeks. I have heard it take much longer to get a PS3 fixed. It probably depends where you are at in the world.
RGB  +   1709d ago
"my second PS3 broke last week and is currently being repaired by TotalConsoleRepair.com under my GAMECARE deal."

sorry, it's TotalConsoleRepair.co.uk

my mistake.
Guitardr85  +   1710d ago
WHY DO PEOPLE KEEP BUYIG THESE?!?!?! WAKE UP!!!
Silellak  +   1710d ago
Because it has a really great line-up of solid games? Because the failure rate, while still unacceptably high, is lower than it used to be, and the console is free to repair when it DOES break down?
Nitrowolf2  +   1710d ago
i thought 33% was the failure rate before?
Guitardr85  +   1709d ago
I just think its sad that even a 33% failure rate is acceptable in our society regardless of how many games it may have. This is just sad that companies know people are such idiots as to buy something they KNOW will break! The consumer just got knocked down a notch in my book...congratulations people...This is acceptable because you LET it be!!!
redbadger  +   1710d ago
And you wonder why M$ has 8 million more consoles sold over the ps3
I am definitely NOT buying a 360 cause of this article. I did not realize the failure rate was so high and the customer service was THIS bad. I will put my money towards ps3 exclusives instead. Sorry M$ but maybe next time.
Henry Cain  +   1710d ago
I don't know if these numbers are true, but if they are how can M$ and the fans of the system continue to claim they have the best system on the market?
monkfish  +   1710d ago
my 360 broke but was under 3 years warranty and i did use that a lot as i had completed over 35 games on it and did a fair ammount of online gaming as well.It was sent back when 2.5 years after working it died. It took a couple of weeks but i got a working replacement thats still going strong. I also got given an elite that suffered a dodgy anna chip but this was also soon rectified with a new mother board. Im not here to spin the results as lets be honest we all know that the 360 has reliability problems.
However i dont expect consoles to last forever and my first ps2 lasted 4 years but in those 4 years probably had about the same ammount of use as my first 360. The 3 year warranty is in place to cover the rrod and anna chip problem so at least they do fix for free with those issues.
But would i stay away from the next xbox console? no.....i expect the next xbox will be the most bullit proof over tested piece of hardware they can make for fear of a repeat. And if it isnt then they deserve to fail.

how many of you own a ps3 and had a ps2 fail on you? lots i bet.

However if by now your on your 10th 360 then i think its time to give up lol. When the enjoyment from using it is bourdened by the constant fear of it dying then its perhaps as good as time as any to switch.
#20 (Edited 1710d ago ) | Agree(2) | Disagree(3) | Report | Reply
-EvoAnubis-  +   1710d ago
I have a launch PS3 console. It's never had issues.

My original PS2 got the dreaded disk thing. I fixed it, and later gave it away to buy a PS2 slim model.
asyouburn  +   1710d ago
why would
microsoft spend any money at all on testing a new machine when time and time again consumers have shown them that reliability is a non issue?
free3sixty  +   1710d ago
cool too see how a 50% failure rate console is destroying the perfect PS3rd, lol!
The-Warranty  +   1710d ago
Destroying? it barely outsells it at 200 cheaper
LTC  +   1710d ago
What a great big POS
The reason MS has sold close to 30 million 360s is because of RROD replacements.
Nitrowolf2  +   1710d ago
yah thats probaly becuase the 50% of those defective 360 owners decided to go out and buy a new one.
saimcheeda  +   1710d ago
Bot turns to its savior
Teh sales!!!
TheBlackSmoke  +   1710d ago
Bots keep thinking the 360 is ahead because its a better system #LOL# when its actually only to do with the price difference and thats all there is to it. Sony just hurry with this price cut so we can put the "teh sales" talk to rest. Trust me that 7 million lead is probably only a 2 or 3 million lead in reality.
No_NaMe  +   1710d ago
Xbox 360 is the BEST!
Jasper models are FINE!

Warranty :)
Dead_Cell  +   1710d ago
I'm seriously suprised a recall hasn't been ordered.
I've heard the EU body is actually looking into it again,And I would be sweating with things like this coming into the open if I was Microsoft.
Chubear  +   1710d ago
No, they had stopped an all out recall and severe punitive penalties AND potential consumer lawsuits when they struck a deal to extend the 360 warranty to 3 yrs which ran them rough a billion dollars in the hole.

When MS did that 3yr warranty you think it was from the goodness of their hearts or something? lol They were denying ANY major problems for almost well over a year.
Dead_Cell  +   1710d ago
I can honestly see it coming round again.
Warranties are up and the problem still isn't fixed,the three years was a hold off agreement.
Nelson M  +   1710d ago
Haaah
You Buy a 3Shitsty and there is a 50% chance of the Contraption Blowing up
I Like them Odds
Thy Silly Little set of RRoD Loving BoTs
Simon_Brezhnev  +   1710d ago
whats funny is game informer is more of an xbox fanboy magazine lmao
Etseix  +   1710d ago
lol indeed, im still waiting for the *xbot of the sales* to come and say that *the sales the sales!!*

prepare xfanboys, this girl just got mad and will hunt down ur a$$es

http://www.n4g.com/News-359...
firezone  +   1710d ago
It's about to get wild...
in here.... The Fan wars rage on. But tell me, 54%? that's just insane... I'll stick to the black behemoth
TheMART  +   1710d ago
Don't know... My 360 is still going strong, while my PS3 got a dead BluRay after just 3 weeks of use.

So the PS3 breaks around 11% in this survey. Strange, the SDF fantards always told me its less then 1%...
Tinted Eyes  +   1710d ago
but still....

54%>11%
Stryfeno2  +   1710d ago
If both PS3 and 360 breaks on the consumer, he/she would not care if 54%>11%.
Gue1  +   1710d ago
... >_>
#26.3 (Edited 1710d ago ) | Agree(3) | Disagree(1) | Report | Reply
Noob  +   1709d ago
Lmao, look at that spin.
Feel better now?
Saaking  +   1709d ago
Sure mart sure. Perhaps your PS3 couldn't take living with a retard and self destructed.
The_Beast  +   1709d ago
lmao
he's probably like patchstation. he laughs at sony products
GrandDragon  +   1709d ago
In true XBot spirit TheMART (Xbox clown) saved all he could for over 2 years in his 9 to 5 shift JUST to purchase a PS3 and then mingle with its sophisticated Blue-ray mechanism.

You are as desperate as they come XD

So the XBOX 360 breaks around 54.2% in this survey of 5000 people!!! Strange, the Xbot buddies always told me its less then 33.3%...

Even at fanboyism the Xbox managed to FAIL at distorting the results!
DanteLinkX  +   1710d ago
those numbers are wrong, the probabilities of 360 dying is 100%, no one has ever had a 360 for more than 2-2.5 years without it failing. And no one will, because that machine, blatantly sucks.

Oh, and thanks to 360 we can all have our chats about "Hey dude how many 360s have you been through?" like if it was talking about girlfriends. Most people are "Oh I am on my 5th, 3rd, 4th, 2nd" etc etc, also there is always this SoaB that says "I am on my first, I take good care of it unlike you guys" then next week, he passes that "first one" tittle to someone new in the convo lol.
monkfish  +   1710d ago
everything has a 100% probabilty of dying though....it just depends how long it takes to do that. I am starting to see i bigger increase in broken ps3's on ebay.
I do however beleive the ps3 to be more reliable than the 360 but its early days for all as yet. i remember all the dre problems with the ps2 didnt happen untill about 3 or 4 years.
pumpkinpunker  +   1710d ago
What I've noticed is that Sony has big problems with durability of their electronics.

My Bravia HDTV broke after 3 1/2 years and for the price Sony quoted to fix it I bought a new non-Sony HD TV instead. I went through 3 pairs of Sony headphones in one year. I guarantee that the 10% failure rate will go up pretty steadily as people own their PS3s for more than 2-3 years.
#27.2 (Edited 1710d ago ) | Agree(0) | Disagree(6) | Report | Reply
greatjimbo78  +   1709d ago
@DanteLinkX

You're an idiot!, that’s not the first word I used.. that word rhymes with hunt, and guess what? I was actually allowed to post it, I then came to my senses and edited it to this post. By the way I still think you're the word that rhymes with hunt.
#27.3 (Edited 1709d ago ) | Agree(1) | Disagree(1) | Report | Reply
Guitardr85  +   1709d ago
@monkfish
Yeah...3-4 YEARS!!! Not 3-4 MONTHS off the assembly line before people started getting RRODs!!!
free3sixty  +   1710d ago
200??

the PS3d is at 300 euro in europe.. same like the elite...

And not everybody is buying the arcade tard.

Anyways.. youldnt the ps3 destroy the 360 at DAY1 in sales? i mean sony told you that!

NPD results August 2009, compared to 2008 and 2007 show, that the PS3rd sold BEST at a 599 USD price tag, and NOW with SOO MANY GAMES and MANY exclusives it sells WORST.

Just get it, nothing will help sony.. cause stand alone blu ray player are much cheaper now as 299 euro, lol!
TheBlackSmoke  +   1710d ago
in 2008 the PS3 sold more at this time because mgs4 had just come out. the year before that was still the launch year of the PS3 so naturally it was still selling due to the fact it was new plus the PS3 launched in europe at this time in 2007.... see what common sense does?

Oh and again the 360 sold more this npd than last year because there was no gimp deck budget version at this time last year.

BTW its July NPD.
#28.1 (Edited 1710d ago ) | Agree(5) | Disagree(4) | Report | Reply
Serg  +   1710d ago
How do you manage to get the idea that NPD and Europe have ANYTHING in common? No relation what so ever, NPD is just North America ONLY.

The saddest part is you even are from Europe.

The 54% failure rate is not accurate, the number is a lot higher than this. And unless you place your 360 in a fridge or live in Siberia it will RROD, but that is just one possible death it can have, not to mention all the other flaws that don't break the console, but are annoying non the less.
SaberEdge  +   1709d ago
Sure random internet dude, I am just going to believe you. All 360s get the RROD...SUUURE. Never mind the fact that I know people who have never had their 360s die on them after more than 3 years.
Fiona  +   1710d ago
Im on my 5th xbox thank u very much MS. Thats why when ppl say that xbox has an 8 million lead over ps3 i always think that there has to be quite a few ppl that buys the console again becuase of failure or some issues with the warranty.
DanteLinkX  +   1710d ago
A friend of mine has bought 4 xbox 360s and he says "its worth it". Fanbois do anything and everything to justify their purchase, in this case, their MANY purchases lol.
monkfish  +   1710d ago
are you on your fith replacement xbox or are you saying you bought 5.
either way though its still really bad. Theres always pc gaming i suppose. Mind you my pc has taken me a while to get it reliable lol.
Stryfeno2  +   1710d ago
If my PS3 breaks, I wont bother fixing it or buying a new one (my warranty is up). However, if my 360 does get the RROD I will fix it then sell it and buy NATAL SKU when it comes out. I couldn't picture me without a 360 this gen. That machine brought hours upon hours of entertainment.
#30 (Edited 1710d ago ) | Agree(6) | Disagree(15) | Report | Reply
TheMART  +   1710d ago
You know whats the real kicker here?

360 has 3 full years of warranty for RROD. THREE YEARS.

PS3 Sony says after 1 year in Europe you have to fork out 200 Euro and get back someone elses refurbished PS3 and get only 3 months extended warranty with it.

THATS 200 FREAKING EUROS AFTER JUST ONE YEAR, half a new PS3 to get back other 2nd hand overheated YLOD model repaired. I'd rather pay double and get a new one then...

If the 360 after 3 years give up, an Arcade is 179 Euro now (less then Sony's 200 Euro for a refurbish after just one year) and 3 years from now it'll cost something close to 100 Euro. So the replacement costs after 3 years are lower then the repair cost of a PS3 after just one year.
xztence  +   1710d ago
Mart
So what?

MS gave you 3 years because they knew you would be contacting them because of the RROD multiple times.
I bet there would be public outrage if you only got 1 year of warranty for a 360 with such a high percentage of failure rate.

Sony still gives 1 year even though the failure rate is nowhere near as high.

Edit @ Mart.

Really? 2.5 million huh?
According to your way of math, that makes 15 million 360(50%) users who have had a rrod by now.

Also I find it hard to believe that people would rather go for a 360 with 3 years of warranty and 50% failure rate, then a 1 year warranty with a "10%" rate.
also you cant make assumptions, how would you know if that 10% was out of warranty or not?
#30.2 (Edited 1710d ago ) | Agree(12) | Disagree(2) | Report | Reply
TheMART  +   1710d ago
@ zxtence

Well, SO WHAT?

Uhm, 11% of all PS3 owners, THATS ABOUT 1 OUT OF 10 OF YOU PS3 USERS, thats about 2.5 mln. users out there of the current installed base, is facked to be forced to pay 200 FREAKING EUROS for a REFURBISHED YLOD PS3 OF SOMEONE ELSE after just ONE YEAR.

ATM 2.5 MILLION PEOPLE THAT ARE FORCED TO PAY THAT. Thats insane. If you can't understand that, you have a damaged brain.
TheBlackSmoke  +   1710d ago
Wow so now you have resorted to defending breakdown warrantys... Shouldn't the point be that the console should not break in the first place...?
The_Beast  +   1710d ago
Lmfai
i dont even think these retards own ps3s. they pretend that it broke after 3 weeks lol.....
Lou-Cipher  +   1709d ago
Ignorance has reached a new level
Why are you xbot guys trying to say that a 55% failure rate is better than a 10% failure rate. Even with the 2 years longer on the warranty.

You guys have just convinced me that you are the most unintelligent people on the internet.

There is no way to spin a 55% failure rate, it is what it is. Please stop the stupidity.
#30.6 (Edited 1709d ago ) | Agree(4) | Disagree(0) | Report | Reply
pcn88  +   1709d ago
3 Full years was to cover their ass because they know a full blown recall, or lawsuit would kick their ass over the moon.
insomnium  +   1709d ago
@ Mart
Atleast we here in Finland (and Sweden too I think) get 2 years warranty for faulty harware (PS3). Didn't help me though since mine broke down after 2 years and 2months. I got a refubished one for 260€ and it has half the warranty the original one had (1 year).

Quit talking about Europe thinking you know the place.
#30.8 (Edited 1709d ago ) | Agree(1) | Disagree(0) | Report | Reply
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