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Microsoft dismisses ITACS accusations

Vendor says issue is new to it, and that there is a clear procedure already in place for dealing with such problems.

Software giant Microsoft has dismissed attacks by the UK trade body ITACS, which claims that retailers are being forced to turn away PC repairs because many copies of Windows cannot be verified.

The trade body asserts that a growing number of its members are unable to repair laptops because the Certificate of Authenticity stickers have been rubbed away, meaning resellers cannot obtain the licence number, costing them valuable business.

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