PC World: "Is Sony's austere PlayStation 3's dashboard due for an extreme makeover, per recent rumormongering? What about universal voice chat? Searchable memory cards? Discrete feature updates? The battery display fluke de-glitched? And what's up with Hulu video service blocking? I tracked down Sony Director of Network Operations Eric Lempel to get answers to those question and others in the following two part interview. This is part one."