After more than thousand complaints of Xbox 360 users, Microsoft has admitted Saturday night that there is a flaw in the Xbox 360. That happened in the Dutch television programme "Kassa". The flaw causes CDs and DVDs that are spinning in the player to get damaged.
According to a press declaration from Microsoft, the Xbox 360 can cause scratches. Initially the company denied to be guilty for the damage. Microsoft kept saying for months that the gamers themselves are responsible for scratches on the discs.
After research on the Xbox 360 it was determined that the scratches occur by the lack of a so called "bump pillows" at the lens. From the data of "Kassa" it would concerns a worldwide serial of approximately 1 to 2 million Xbox 360 consoles.
In the consumer programme "Kassa" Microsoft promised to offer aid to users who have complaints in the form of repairing. It is however not possible to get a new console.