Major Nelson: "Our customers deserve better"

Microsoft's Xbox Live guru Major Nelson has apologised to Xbox 360 owners after a security researcher uncovered failings in the company's customer support line.

The researcher, Kevin Finisterre, had discovered that users accounts had been compromised as a result of 'pre-texting,' a technique in social engineering whereby someone can fool a business into disclosing customer information by masquerading as said customer and answering a number of simple questions.

Having found the answers from publicly-available information sources, the individual is then able to glean credit cards details if successful.

[Says you]

And what makes you think that your not going to lie again if customers deserves better may be you should stop having breaking down XBox 360 that only last for a few days or months than it dies on the customer and expect them to just for get about it.

[Columbo]

They never lied about live being hacked, because the hardware and service wasn't hacked. Read the article or listen to Major Nelson's podcast. What happened was people using social engineering to reset people's passwords, etc...

Learn to use some punctuation in your posts. It's really hard to understand what you are saying.

[zantetsuken]

With trying to play it off, they admitted to "security compromise", how on earth can you possibly attempt to play this off like nothing happened, lol.

[nix]

major nelson, please tell us that "we f@cked up on the hardware" too... then only i'll forgive you! q:

if you keep coming out with truths, i am sure they will one day make you commander-in-chief! q:

[Ps3Fanboy777]

Whatever, I thought this was fake, thats what your company said the other day.

Obviously you tried to cover it up and failed.. Then lied about it. Now trying to be honest?

Whatever.

[calderra]

NOTHING.
WAS.
HACKED.

Just like the rest of the entire computer industry, pre-texting (and social engineering) are (and have always been) massive problems that EVERYONE has to deal with.

[BIadestarX]

You stupid Sony fanboys don't know how to read? Do you even know the definition of hacking? What part of "uncovered failings in the company’s customer support line" you didn't understand?
How about "result of 'pre-texting,' a technique in social engineering whereby someone can fool a business into disclosing customer information" isn't that clear enough for your limited reading comprehension abilities?
Anyways maybe I am expecting too much from you, so I will try to help you understand the situation on easier terms. Xbox live was never hacked or about to be hacked.

[ASSASSYN 36o]

Now if sony can apologize about releasing the ps3 everyone in the gaming biz would have shown humility.

[gooner]

really any plans to fix hardware? no
so shut the F*** up
yh we would show humility because we respect the fact thatr they fixed them instead of selling us defective launch consoles

[TheMART]

Oh please can all those Sony fanboys that don't even own a 360 stop saying things about hardware?

I and many of my friends have 360's. Very, very few have problems. And IF they have problems, MS gives 2 years unlimited warranty overhere in Europe. Which means that if after 1 year and 364 days the 360 stops working, they repair it or give you a brand new one in a week to max. two weeks.

Try that with Sony. I've seen many with DVD laser problems after a VERY short time. Sony said it was because how the consumer used them. They didn't replace it instantly, or let a consumer pay to make it and wait for months.

You all know that Sony's lasers are allways rubbish? So expect much fun with the BluRay player in the PS3 then!

[elitesupreme]

I believe that you're talking about the PS2's laser, ya bloke. I've had my launch PS3 and it's been running fine without any major hiccups. No "ring s of death". no scratched discs. Really, do you really think ppl dont know that 360's are very prone to overheating and breaking down? Open your frickin eyes/ears.

[TheSadTruth]

anyone stupid enough to be a victim of "social engineering" deserves to lose all their account information

[elitesupreme]

yeah, i believe 360 Achievements are a part of their social engineering tactics. it's their ONLY way of getting ppl to replay their games. XBOTS, plz do realise that this is true. Think about it, WHY are you playing some stupid Burger King game? Why are you buying a bunch crap Live Arcade games. ....."I need the Points"............

[MissAubrey]

hmmm i wonder? maybe because its 3 bucks with online play you POS.

[elitesupreme]

so you admit that you get your mommy to buy you a BK kids meal so you can waste money on stupid games just so you can play online, which you payed $50 for, and just so you can get achievments. nice.

you play it becuase it has online play, huh? well, you're saying that if they had a sh!t taking game that had online play and was $3, you would buy it. what about if it was a game that was just where you watch ppl eat at BK. but wait, it has online play, where you get to watch other users watch those ppl eat? what if it was a game where all it does is give you three red circles? definition of a stupid, ignorant fanboy; you^^^

[elitesupreme]

got PWNED^^^^^

[MissAubrey]

This clearly shows you dont know what the hell youre talking about you dont even know what the games are about and you think they come in happy meals?? But I'm sure if Mc donalds had a promotion of PS3 games you'd be as wet as your mom when sucking on a big floppy donkey dicck later f@g!

Whats even more sad is that you reply to your own post that I got PWNED!

[elitesupreme]

wtf r u talking about, me not knowing what i'm talking about? pocket bike racers...and the other 2 stupid waste of plastic, that's what. i guess you think my rhetorical question was what i thought those games were about, huh? stfu and go join PoG in his bedroom for a meat spankfest. twerp. btw, i happen to NOT NEED MOMMY cuz i pull in a modest income, not an allowance like you have, doing something called WORK, which you can't do because you're not old enuff to get a Work Permit.