Square Enix Apology: Could it have been prevented?
The latest big game update for Final Fantasy XI went into effect on April 9th, 2009. With this update came a plethora of new content and activities for new and old players alike. Players welcomed such changes as the "Augment system", which was described on the game's official site as a way for players to "customize certain pieces of equipment by adding two augments of their choice to supplement the item's base attributes".
After the update, however, many previously established game mechanics were changed or "broken," enraging some longtime FFXI adventurers. Job abilities weren't working right, magic spells weren't affecting monsters in the same ways, and the Augment system did not allow players to add "augments of their choice," but rather added two random attributes, sometimes even adding negative effects.