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Xbox Live accounts hit by email expiry blunder

Microsoft's Xbox Live service is suffering from a serious system design flaw which is leaving active Xbox 360 gamers with no choice but to start afresh with new Gamertags, deleting any achievements they may have accumulated in the past four years.

The problem stems from the Windows Live ID email address that's required to set up a Gold membership, and specifically those which are automatically set to expire after a period of inactivity, such as Hotmail.

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gamesindustry.biz
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Nineball21123502d ago

that sucks for Xbox gamers.

I guess they'd better make sure that they keep their Windows Live email address active at all times and not let it expire.

You'd think that MS would have considered that this might be an issue for gamers at some point.

GWAVE3502d ago

Yeah. It does suck. I hope they can sort out the problem.

Foxgod3502d ago (Edited 3502d ago )

But if your email expires you can login to hotmail and reactivate it ?
Doesnt that solve the problem ?

In the past my hotmail expired a couple of times, when i logged in it told me so, and gave me the option to reactivate my account.

Nineball21123502d ago

I didn't think it would allow you to reactivate your account. It's been a while since I've used hotmail, so maybe it's changed since then or maybe it's always been that way and I didn't realize it.

If you can reactivate it, I don't see what the problem would be.

DJ3502d ago

And an inactive hotmail account would probably notify XBL (through Windows Live) that the entire account is expired. I think email accounts are recoverable within the first year, and after that are deleted permanently. It's unfortunate that this problem wasn't forseen by the MS teams involved. But then again, this is the sort of thing that happens when you link up multiple services that were originally built as separate identities, and by separate divisions.

KingME3502d ago (Edited 3502d ago )

Put a new dress and a new hair do on this girl and try to pass her off as a new girl in the neighborhood.

It's also great to see how concerned PS3 fans are for the welfare of 360 fans.

This story is old, and shouldn't have been approved.

ThanatosDMC3502d ago

If you have to reactivate your account after not being able to use Hotmail for a long time, you lose all your previous e-mails.

IdleLeeSiuLung3502d ago

Actually, I didn't know about this. I'm not using a MS email alas live.com or hotmail.com though.

Can't you just change the email address associated with the account? Wouldn't this resolve the issue? If so, you bet MS will get their ass on fixing this before there is mass exodus of customers from their email service.

jav09183502d ago

You can use any other email....Gmail, AOL, ...etc it doesn't matter. Don't make a whole new email that your never going to use and instead use one of your used email addresses.

+ Show (5) more repliesLast reply 3502d ago
Droid Control3502d ago

Die already!

That means i'm going to lose my account at some time!

Roper3163502d ago

sounds like a typical MS screw up.

StayHigh3502d ago

is any really surprise..i dont think 360 is bother by any of this their used to all the crap microsoft pulled this gen..

Hallucinate3502d ago (Edited 3502d ago )

wait what? MS deletes inactive accounts?..wow i didnt think MS would even go that low (that is if im reading the article right)
EDIT: yea i was reading it wrong its not MS fault. but damn that sucks for xbox owners..GO CHECK YOUR EMAILS =D

Jdoki3502d ago (Edited 3502d ago )

"Microsoft...is investigating the problem, although it is understood that no general workaround exists for this problem."

Sounds simple to me... Disable the Hotmail address expiry for Gold account holders. It won't help those aleady hit by this, but it'll stop it happening in the future.

There must be thousands of people who created a Hotmail address purely because MS forced them to when setting up a Gold account. If they haven't logged in once every few months, then they will be screwed.

There's been planety of reports of this (many posted to N4G), so it's not exactly a new problem. MS should have sorted this long ago. From what I have read the Gamertag itself is not actually deleted, but can no longer be linked with an account - so any individual in this situation can not recreate their Gamertag with a new email address as Live claims it is already taken.

MS really shouted about how great it was to have a single identity on Live. It's one of the biggest innovations in console gaming; and yet they manage to cause such a problem for themselves.

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