PC Mag: "Anyone familiar with the history of Silicon Valley knows its roots can be traced to David Packard and Bill Hewlett, and the company they founded out of a garage in Palo Alto. And anyone who has followed HP over the years knows they managed their company by adhering to the "HP way," as chronicled in Packard's book "The HP Way: How Bill Hewlett and I Built Our Company." One of the organizational tenets of the HP way, according to Packard, is that "our customers expect HP products and services to be of the highest quality and to provide lasting value. To achieve this, all HP people, especially managers, must be leaders who generate enthusiasm and respond with extra effort to meet customers' needs." "