Kombo Reports:"We've heard our share of good customer service
stories around here, but it's usually from Nintendo. Microsoft is normally much more notorious, though the people there have their good points as well."
"I'm a little hesitant to post this one, actually; not that I doubt the credibility of its origin, but to hear of a bad customer service story about Sony from GoNintendo... well, I just know there are going to be some people who call foul."
"But hey, I prefer hearing about companies that do right by their customers, there's something reassuring about it. So if you have a good CS story about Sony (or anyone else, for that matter) feel free to drop us a line and tell us all about it."
"As for this particular tale, here are some excerpts"