According to the Dutch consumers organisation Kassa there appears to be a problem with the Xbox 360, the console seems to scratch the discs of the games that get inserted. The organisation claims to have received over 200 complaints from Dutch Xbox 360 users. According to Microsoft the users are to blame.
The scratches would have apeared whilst the users were using the game. Microsoft says that these cannot just appear like that adding that the games got damaged because the Xbox 360 had been moved during the gaming session. Clients who got a replacement console were actually given a repared Xbox 360 and not a new set. The damaged games remain unreplaced.