Online gaming's descent into a bureacratic social networking hell continues apace, aided by the scripted and unhelpful staff that man Microsoft's telephones. From Qt3 poster RickH:
I set up an Xbox Live Silver account for one of my sons in April 2007, using a Windows Live ID linked to one of my email addresses. This Christmas, he asked for and got an Xbox Live 12-month card so he could play online. ... However, when I try to enter the code, it says it can't connect to Xbox Live. (Which is BS, because I can do it with the other profiles in the system.) After a half hour on the phone with MS's highly scripted but ultimately useless 1-800-4MYXBOX folks, they told me that the Windows Live ID "hadn't been used in so long that it expired." As a result, my son's Xbox Live Gamertag, which logs into Xbox Live just fine to record his achievements, is permanently unable to be turned into a Gold account.