GamingExcellence: 360 Degrees of Frustration

GamingExcellence's Andrew Sztein writes about his tales from the Xbox Customer Support line.

"You'll have to forgive me; I would rather be playing Gears of War 2 on my Xbox 360 instead of writing this.

Unfortunately, Microsoft's customer support has made that an impossibility."

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Pennywise3450d ago

This guy is a good fictional writer. We all know the xbox is perfect! /s

MediaSpin3603450d ago

No one cares until it happends to them. My live membership is about up and im way excited! Can anyone guess why? Think about it.

pp3450d ago (Edited 3450d ago )

I've never had a problem with xbox360 all this story's about rodd are pathetic sony propaganda.

2 cents3450d ago (Edited 3450d ago )

RROD stories are antisony propaganda? I did`t know the ps3 has the RROD?
edit: OH! see you edited your comment. Dude grow up.

Pennywise3450d ago

Delusion has been taken to the next level!

Nineball21123450d ago

pp posted: "I've never had a problem with xbox360 all this story's about rodd are pathetic anti-sony propaganda."

I just wanted to keep that one for posterity's sake.

Yep... people are spreading around made up stories about rrod because they are against Sony. o_O

Mr_Bun3450d ago

You should have to prove you have an I.Q. greater than an xbox controller to be able to post here...Clearly, pp doesn't.

UltimateIdiot9113450d ago

Let's leave PP alone, I'm sure it's just mental trauma after being rape by RROD.

+ Show (4) more repliesLast reply 3450d ago
2 cents3450d ago

We all know that the 360 is faulty and that but i`m glad people are still bringing this up. Being quiet will give the impression that MS can get away with this kind of quality in their products. The only way we`ll experience a better xbox (360 or 720) is if MS learns a lesson and accepting this kind of quality is not the right lesson. Sure warranty is good but it does`t stop my xbox braking down. And there`s also the disk scratching which MS does nothing about.

2 cents3450d ago

Also if some1 can clarify this for me:
I bought an x360 in feb this year (my third) and it has a manufacturing date of 2006-08-24. Is it possible for a product to take that long to be sold after manufacturing. Or did i get a refurbished console?

UltimateIdiot9113450d ago (Edited 3450d ago )

I highly doubt it would take this long for the 360 to get sold. It might be a refurb, you can try calling microsoft and see if they will tell you if it's a refurb or not.

thor3450d ago

Good point about the disk scratching. I don't know that many people with 360s, but none of them have had the RROD. However, every single one of them has had their game disks scratched by their 360 (luckily you can get scratched disks fixed). It's often overlooked in the light of RROD but it's just as major an issue.

SaiyanFury3450d ago (Edited 3450d ago )

Wonderfully detailed article. I wish more reads like this were brought to the table. The truth is that MS is only in the games business to try and unseat Sony. They rushed the console to market, a year ahead of Nintendo and Sony. They repeatedly denied that the system had faulty hardware until ultimately they were forced to admit it with over 30% of their consoles breaking down. Showing the obvious faulty design that was only constructed to try and unseat Sony's economical position as a videogame power. Sony, of course, has a very solid system with a very low failure rate. Nintendo, of course is the same. Both companies have solid customer support. MS? In the author's case, not nearly so much. They even outsource their bloody customer support to save money. Last time I was on with Sony's customer support, at least the guy spoke English well enough for me to understand. If MS is really serious about marketing a console to people, especially in these financially unstable times they really need to get their act together. They produce an impressive console yes, Lord knows I love my original model 360 (hasn't RROD'd on me yet), but they really need to get $hit together for the long haul. Of course, Sony is already on track for the long haul. 2008 was a great year for PS3 owners and 09 will be at least as great. Just one Canadian man's opinion here. Feel free to agree or disagree.

Tony P3450d ago

I agree, this is a great article. I know that not everyone will have the same level of customer service with MS, but it can and will be this bad at times. Even though I appreciate the 360 as such, RROD is the black mark for the system, period. And coupled with bad customer service, can quickly turn your client base into PS3 fans.

johover1123448d ago

The force is strong on the Sony side, lol. My 360 had the RROD twice before i field goal kicked it off my roof, brought a ps3, going on for a good year and a couple of months, no problems here.

+ Show (3) more repliesLast reply 3448d ago
Kratos Spartan3450d ago

The Red Ring of Death is Legend. Peopole will be talking about it for years. Parents will use it to scare their children. Boogeyman? pfff...

"Now you be good, or the RROD will come and get your videogames"

Beg For Mercy3450d ago


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