Microsoft recommends not to use a surge protector on Xbox One X


“Did you know that your Xbox One is designed to be plugged directly into a wall outlet?

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Malice-Flare268d ago

what about a UPS? i have my consoles & monitor on an APC unit...

268d ago Replies(12)
Bigpappy268d ago (Edited 268d ago )

Many manufactures do this. HP does it for their printers.
Deadfrag is wrong. You don't measure power unless you have a special conditioner that most people do not have access to. What you would be measuring is voltage. Voltage X Current = power. So even though your surge protector give the right voltage reading, It could restrict current draw to try and protect your device. what happens is, the machine can't draw enough power to run some of it's functions and could freeze or give errors. Some surge protectors will work. Some will not. They are rated differently. UPS are good at letting you know their wattage limitations.

nitus10268d ago

Yes if you are just using Ohm's laws which only apply to direct current, however, we are talking about alternating current from your standard electricity supply so Kirchhoff's Laws would be much more appropriate (basic electronics 101).

Still, a lightning strike makes all the above null and void since a million plus volts hitting your mains directly can really ruin your day. Best to have contents insurance and make sure you don't have an "act of god" clause in the contract since that is a real "get out of jail" weasel statement. 😎

Cobra951268d ago

Voltage * Current = VA. For direct current, Power = VA. For AC, it works out to about 0.6 * VA. (Don't ask me for the maths on that. Don't know them.)

Bigpappy268d ago (Edited 268d ago )

The principle is the same. Not trying to do an engineering class here. Yes there is impedance and phases to be considered. Do you guy expect the average gamer here understands that level of calculating power?

By the way. My X is not plugged into the wall, I do have a surge protect for the purpose of using more low wattage device in that location.

threefootwang268d ago

Think it's best to follow what they say and plug directly in.

Even though my One X wasn't a Scorpio model, I'm on my second One X.

The first one completely died Friday night while plugged into my power bar (I've got a higher end MONSTER power bar), right after installing Halo 5. 3 seconds into the first level and it shut down. Wouldn't turn back on. Tried different plugins and everything.

What's interesting is that when I played Halo MCC from start to finish it didn't give me any problems. It crashed when I started Halo 5, which makes me think because Halo 5 enhanced needed more power to run, that's why my console died.

Anyways, I swapped it for a new one back at Best Buy yesterday, plugged it directly into an outlet, and have not had any problems since.

Bigpappy268d ago

yep. Best to plug into the wall if they tell you to do so. So far so goo on mine.

DaGR8JIBRALTAR268d ago (Edited 268d ago )

Second one also. I had an agent tell me to do this when I called in to troubleshoot my 1st xbox.

itsmebryan268d ago

Can someone please explain why he got a down vote?

DarXyde268d ago

This sounds like a pretty remarkable oversight. You should definitely let people know that it needs to be plugged into a wall before buying.

Does the manual make any references to using a wall outlet? I'd be very surprised if it didn't.

nitus10268d ago

If you have a surge protector board for your other electronics and one or more spare outlets on it just plug your XB1x into it since thereby keeping all your plugs in one place. If you wish to plug it into a spare general purpose outlet (GPO) on your wall then this is fine as well. Basically "It does not matter".

Normally a surge protector board has particular specifications although good luck finding them, but what are the specifications for the surge protector for the XB1x? Still, a one million volts plus lightning strike on your mains will ruin your day no matter what surge protection you have.

When designing power systems your electricity supplier should take into account the possibility of lightning strikes and other possibilities such as cars hitting power poles and transformers blowing up (this has happened where I live). Also, I have surge and short protection built into the mains input to my house but I still take no chances and have a surge protector board for my expensive electronics. Contents insurance helps as well.

BTW. I have seen what happens when a massive lightning strike (the day was mainly sunny) hit a main suburban power distribution center and the display was quite spectacular (exploding transformers and electrical shorts) even from two kilometers away. Fortunately, no one was hurt. The site was designed with lightning strikes in mind but a nothing is perfect.

Taero267d ago

How does drawing too little power destroy your machine?

Kribwalker267d ago

it can happen. If i use an undersized extension cord on some of my heavy duty tools it can burn out the motor on it as well.

ArmrdChaos267d ago (Edited 267d ago )


Without getting overly complicated....Electrical components are designed to operate in a certain window. Most of the time they either have power or they don't. When you short the amount of power you get a "brown out" situation. It is not enough to be considered operational, but at the same time not completely in the Off state. When this occurs it causes the components to operate outside of the window they were designed for which in turn over time could damage them. Most of the time brown outs are far worse then just pulling power from the equipment. This is not a design flaw of the console....just a issue with what some surge suppressors can do. The warning is in the manual.

+ Show (5) more repliesLast reply 267d ago
Cobra951268d ago

"what about a UPS?"

Modern units are fine. You want some approximation of a sine wave. Pure sine wave is best, but I've yet to run into any issues with simulated sine wave (stair-step--think big jaggies). I used APC for years. Now I'm on a CyberPower 1500VA unit.

Pantz268d ago

Bunch of Armchair Electricians up in here.

Cobra951267d ago

Heheh! Yes. We know enough to get ourselves in trouble, not out of it.

Sayai jin267d ago

I would suggest that people invest in a power conditioner. They protect your electronics, regulate voltage, help produce better sound and picture, etc. They are leaps and bounds better than surge protector. Look into Panamax ppwer conditioners or any will be amazed.

+ Show (3) more repliesLast reply 267d ago
Godmars290268d ago

Sounds like over-design. Something people need to be notified of first thing.

Also reason why fan camp was eager to blame "users".

Servbot41267d ago

"Don't plug it into a surge protector, so when you do have a surge you're forced to buy a new one!"

RommyReigns267d ago (Edited 267d ago )

MS hoping for a type of 'RRoD 2.0' sales boosting situation with the surge?

Kribwalker267d ago

or you know, there’s a surge protector built in to the xbox power source.......

badz149267d ago

Over-design? If it can't handle basic connections most people today are using, that's crappy design!

Malacath267d ago

MS have been telling you not to plug them into surge protectors since at least the xbox 360's launch.
They have their own built in surge protectors. How is this crappy design?
I wish all devices had their own surge protectors

Godmars290267d ago

But since most people use surge protectors, especially PC users, its something that really isn't needed.

And if they've been doing this since the 360, why is it only become a thing now?

Malacath267d ago


It's always been an issue. has told you not to use them since the 360 days. And Xbox support always ask if you use surge protectors if you call them

Malacath267d ago


I also doubt most people use surge protectors too.

I would say most people are just too ignorant of power surges to think you even need a surge protector. And not all PC owners would use one either. Considering the vast majority of PCs will be used by people who barely know how to switch them on.

I've seen many PC's and games consoles in peoples houses plugged straight into the wall. Most just don't care until a surge happens.

+ Show (1) more replyLast reply 267d ago
deadfrag268d ago (Edited 268d ago )

This was also recommended for the standard Xbox One and even the Xbox 360 all this systems have power surge tech included in the hardware its not a feature of the Xbox one X only.The power surge its used against spikes and electric fluctuations does not increase or retains any power coming from your wall socket,so if you are using a power surge you are still having the same electric power available to your game system than having it directly plug to your wall socket!Either way still grants the system the optimal power required to operate has it shoud.

Nodoze268d ago

Yeah just let your Xbox be the hub through which any power surge will travel. Also it will allow the surge to follow ALL cables including that nice HDMI to your receiver, and then your TV and maybe as a bonus any other consoles you have connected. Yeah this advice is ridiculous. If you have a quality surge protector this is NOT an issue. As somone who has lost VERY expensive gear to surges and lighting strikes I can tell you that the surge follows ALL connected cables. NOT FUN.

Check out Panamax.

2pacalypsenow267d ago

Currently using a M5400-PM, not about to unplug anything from it.

nucky64267d ago

so true. and after that surge has has ruined multiple pieces of electronics - good luck on getting restitution from MS.

Kribwalker267d ago

you do understand there is a power surge protector built in to the xbox power supply, rendering your theory mute