Official Forums and Dev Blogging

More and more developers are turning to this new-fangled blogging thing that we've heard so much about. Cuppycake, while being an example of this herself (although she was a blogger long before she was the Community Manager for Metaplace), makes some excellent points regarding the right and wrong way for developers to blog about the game they're involved with. The biggest example of this is with Mark Jacobs' recent blog post regarding the EU WAR beta public outrage. Was Jacobs' post appropriate, or is something like that better handled by a trained PR department?

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