MTV Multiplayer's Patrick Klepeck reports:
"Is your Xbox Live account safe?
I've filed a story over at MTVNews.com investigating security concerns raised with Xbox Live following my discovery that "Halo 3? multiplayer producer Joe Tung had his account compromise by a hacker.
Tung isn't the first person to lose control of his account.
Hackers have been taking advantage of a popularized technique called social engineering, where an individual (in this case, Microsoft customer service reps) is coerced into releasing otherwise private information. Social engineering isn't a new concept, but it's been a regular problem for Microsoft.
I contacted an avid "Halo" player and expert on the subject of social engineering to explain why this is such a dangerous technique and what steps you can take to prevent your account from being compromised.
And what did Bungie have to say about what happened to Tung?"